Work was done on schedule and professionally.
Recognized Excellence - Adam
Recognized Excellence - Everyone was top notch!! I trusted them to do my renovation project when I wasn’t even home and it turned out beautifully. Adam is very organized and has great communication.
Areas Of Satisfaction - Communication, organization and quality
Additional Comments - I will definitely use this company again and recommend to others.
I would recommend XMT Construction Ltd to friends and other businesses without hesitation. I was extremely satisfied with the entire process from beginning to end!
Clean - Workers left job site clean and safe.
Safe - Safety was another key factor to our program, XMT Construction did a fantastic job in keeping the site & everyone safe!
Respectful - Yes!
Communication - Incredibly professional, answered numerous questions in a timely manner and took the time to listen & explain the process.
Quality Of Workmanship - Very satisfied with the quality of the workmanship!
Expertise - Absolutely!
Problem Resolution - Addressed any concerns we had quickly which made our project problem free
Professional & Organized - XMT Construction was professional and organized
Sales Knowledge - The salespersons knowledge and helpfulness regarding our project was one of the key factors in hiring XMT Construction for our project.
Recognized Excellence - Adam Clark for providing exceptional customer service! Thank you for answering all my questions.
Areas For Improvement - XMT Construction Ltd met all our expectations!
Areas Of Satisfaction - XMT Construction Ltd exceeded our expectations with their incredible customer service, communication, professionalism, attention to safety and the workmanship.
Additional Comments - We had several different companies come to our program to provide a consultation, we chose XMT Construction due to the exceptional customer service Adam provided during the initial consultation. Taking the time to answer questions, explaining the process and listening to what I was looking for made the difference. The workers were professional, organized, kept the area clean and followed all safety protocols. I 100% recommend XMT Construction Ltd for your project!
We have found XMT Construction to be dependable and worthy of trust. We got what we paid for and are happy with the house XMT built.
Clean - Overall, yes.
Communication - We were kept abreast of the progress of the project and what was involved in each stage.
Professional & Organized - Adam Clark is able to explain the why's and wherefores of the construction process. He is diplomatic when there is a disagreement in opinion and is ready to explain why things need to be done a certain way.
Recognized Excellence - Yes, Adam Clark.
Areas Of Satisfaction - The quality of workmanship and building materials used. Also, XMT met the deadline for completion of the project.
Additional Comments - We're grateful that Adam Clark built our house the way he would have built his own house.
Cleaned up after themselves daily. Moved furniture off of deck and later put it back. Very polite and helpful. Fast and efficient workers.
Clean - As above.
Communication - Always there to answer any questions.
Quality Of Workmanship - High quality workmanship and improved the way the deck was installed.
Professional & Organized - Would highly recommend them.
Recognized Excellence - All of them were excellent!
Areas For Improvement - None.
Areas Of Satisfaction - As above. Conscientious, polite, organized, hard working, and quality of workmanship.
Recognized Excellence - George, Cam and Adam.
Areas Of Satisfaction - The stairwell with handrail was done very well. Likewise, the lighting install and recommendations from Cam were excellent.
Additional Comments - Thanks to Adam and his team for doing an excellent job. They do excellent work and try to make sure the client is happy.
Adam is incredibly helpful, professional, and dedicated, and his employees take great pride in their craft.
Recognized Excellence - All the guys who helped with the job were polite, hardworking, and conscientious. We appreciated the suggestion of adding the peddled areas.
Areas Of Satisfaction - We really appreciated Adam’s eye and expertise when It came to choosing the material and colours. Sometimes it’s hard to visualize, but with his recommendations, our deck and patio turned out better than we even imagined.
Areas Of Satisfaction - Awesome customer service. Responded quickly to a warranty issue
Additional Comments - Great company. We have recommend them to friends, family and neighbors.
Recognized Excellence - Adam who was the primary worker on site throughout the project was absolutely amazing! I felt like he was genuinely interested in ensuring that the quality of the workmanship of our new deck exceeded my expectations - he was very meticulous in his work. On a few of the days he was at our house from dusk to dawn to get as much work done on our deck before the rains fell. He was also very friendly and professional. Also Adam the Owner was fantastic during the consultation/ planning phase when we were meeting with companies to decide who to go with for our project. Adam was professional ,kind and patient and he was the only company we met with who genuinely was patient with us in answering the many questions we had before starting the project. His customer service skills were at a higher standard than any of the other companies we interviewed, which as someone who’s been in the customer service industry for over 25 years is something I truly appreciate. You can tell Adam truly cares about his customers.
Areas For Improvement - None
Areas Of Satisfaction - See comments above. From the planning phase to the construction phase - from start to finish The XMT team exceeded our expectations.
Additional Comments - I plan on hiring the xmt team for more projects in the future!
Very professional group of guys. Did a great job on my backyard project.
Recognized Excellence - All of the guys were great.
Areas Of Satisfaction - Professionalism. Communication. Work ethic. Craftsmanship.
Additional Comments - Love the deck, TV going up tomorrow, hot tub arrives next week. I can send pictures to you Adam, or you can drop by and take your own?
Areas For Improvement - None.
Areas Of Satisfaction - Quality of work, timeliness and professionalism.
Additional Comments - We have renovated our basement, the main level of our home and our floors in the last 3 years and wish all of our trades and contractors had provided the quality and professionalism of Adam and the team at XMT Construction.
Recognized Excellence - Adam and Kris were meticulous with the deck build and we are so impressed with their quality of workmanship.
Areas Of Satisfaction - The quality and small details on the deck that was built exceeded our expectations. We’ve already had multiple compliments on it including while it was being built.
Additional Comments - We were very happy with our experience with XMT Construction. They were friendly, professional and honest about the work, timelines and expectations. We will gladly recommend them to any friends and have them come do additional work for us.
Recognized Excellence - Thank you to Adam and Chris for the great work on our deck. It’s perfect. Thanks to Adam Clark for your attention to detail.
Areas Of Satisfaction - In every way, from the quote, communication, detailed questions and answers and clear invoicing. Most of all the new deck is perfect and complements my house seamlessly.
Additional Comments - I was careful in my selection process. I interviewed 4 companies and received quotes. I chose XMT because Adam Clark was confident, able to give great suggestions, showed us different options and his quote covered every aspect of the job. Nothing was left out, Adam and his team were able to take care of it all.
Communication - Very good communication all the way through. The communication was friendly, professional and respectful.
Recognized Excellence - Adam (owner) and everyone of his crew were a pleasure to work with
Areas Of Satisfaction - The importance friendliness and proactive communication is underrated. XMT excelled in explaining what was happening throughout the different stages of the construction process. As a client, I never was left wondering what was happening. The XMT crew were all really friendly and they used simple common courtesies, like introducing themselves and saying please and thank you. These littles things go a long way for clients and help in having trust and confidence with in the crew and the work that they are doing. The communication was relevant and timely; time was not wasted in idle chatter. This is a huge stress reliever for homeowners.
Very professional and open to being flexible while offering creative ideas. Very impressed with the quality of their work.
Recognized Excellence - Adam does a great job of being professional and an exceptional communicator providing thoughtful ideas
Areas Of Satisfaction - Communication and professionalism.
Would highly recommend using XMT.
Communication - Adam had great communication and was dead on with timelines.
Recognized Excellence - We had a very short window to get our deck completed. Adam was able to fit us in and finished ahead of schedule.
Recognized Excellence - Adam and Matt were solid throughout the whole process.
Areas For Improvement - I have no complaints whatsoever.
Areas Of Satisfaction - Once we saw the overall quality of our decks, we were more than impressed. It made us realize how poorly the previous deck was built.
Additional Comments - Keep up the great work fella's!
They did excellent work, and I wouldn't hesitate to recommend them.
Recognized Excellence - I would like to recognize Adam Clark, our project manager. He was excellent from start to finish.
Areas For Improvement - Adam and his team communicated well, he was clear and he committed to something. If there was a problem, he fixed it to our satisfaction.
Areas Of Satisfaction - They shined in the trades meeting. Adam had all the subcontractors that would work on our home come to the house. They took an hour to go through the project with each individual responsible for their subject matter on their expertise. It was impressive to have 5 professionals show up under Adam's leadership. Which gave us a great boost of confidence.
Additional Comments - We have Adam coming by next week to do more work, so that speaks for itself. It was a great experience all the way around.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of XMT Construction Ltd as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys