Absolute great company to work with.
I am impressed with the work Wolgast did. They always explained what they were doing. They came out every day to check on the fans and dehumidifiers. Their contractors were very professional and helpful. They met all my expectations.
Their workmanship was fine. However, they did not at all keep to the schedule we were quoted. We were told our small project would be completed within 3 weeks. It took almost 2 and a half months. We were also told that no subcontractors would be used, and then the subcontractors were cited as the reason for multiple delays. We specifically chose Wolgast because they said no subcontractors would be used. Had we known this was going to happen, we would have found our own subcontractors.
Couldn’t complete the demolition process as stated, leaving walls and ceilings they stated were to be removed. Then leaving several hours of demolition after the demolition was supposedly complete. I Hired a different contractor to complete the demo and the rest of the job.
My wife and I were very please with the professional and timely manner in which Wolgast Restoration - Kalamazoo handled our project. Their attention to detail, cleanliness and respect for our home is to be commended.
Wolgast Restoration uniquely has the manpower and expertise to do a fire restoration extremely well and there are not many companies to select from. They provide a unique service.
What they did they did right and as they said they would do it. I am very satisfied.
I had never heard of Wolgast Restoration before, but they have been around for some time. They are truly great. It was remarkable what they did! Every person was professional, did the job right the first time, and cleaned up after themselves. It was a pleasure having them!
They were outstanding and everything was great.
I am delighted with the outcome. Between the insurance company and the outcome, I am a happy camper.
I have not complaints. I was very satisfied with this company.
Overall, I was not happy with Wolgast. They were not timely. They did not do quality work. They did not clean up after themselves. It took too long. They did not do what they promised from the start.
They were very polite and they did a good job. They picked up after themselves and it was greatly appreciated!
Everything went well from start to finish. The crew was vary friendly and did a nice job.
My grandson recommended Wolgast Restoration, and they were great and here very quick!
They overcharged me. They charged me $300 to reconnect the power to my house, which is ridiculous. They also ran the line right through a tree.
They got to my house very fast. I had some water damage. They were there that evening evaluating things. Then they came the next morning, removed my furniture and carpet and dried out the house.
My mom was away when the work was done. When she got back, she was amazed at how clean things were and how well things were kept. They did a tremendous job in doing that. I was pleased as well. They were professional and helpful.
I am satisfied with the workmanship and the end result.
They did an oustanding job on fixing the water damage to my house. All the employees were very professional and courteous.
They reason I think they are so successful is because they are local and they use local workmen to do the job. That is a big reason we went with them and why we are so happy.
Additional Comments - I have already recommended Wolgast Restoration - Kalamazoo to two of my associates.
I was really happy with how quickly they arrived to my home. They quickly put my mind at ease, and completed the work quick as well.
Area Of Satisfaction - I was most satisfied with how quickly everyone was contacted and how they walked me through the whole process. I had never been through that experience before.
Area Of Satisfaction - The workmen that came very friendly and professional. They explained all of the processes to me. I'm the type of person that will ask you questions all about the work you're doing and they were very patient with me interfering with their work to ask what they were doing and why. They were still friendly and able to do their job while explaining all of that to me. All of them had excellent personalities.
Additional Comments - I am definitely perfectly satisfied with the outcome of the work.
Some black kid showed up to my home and tore my floor out with out telling me first! I would never recommend a company that tells you " don't worry your insurance is going to cover all of this!"
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Wolgast Restoration - Kalamazoo as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
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