Doug and his team did an incredible job. The team did a remarkable job and left our home clean and looking even better than it was before. We appreciate Doug's attention to detail, superior customer service which certainly transfers to the rest of the team that worked with us on logistics. We're thrilled to have a full-functioning roof that was made with quality materials and care. Recommend highly!
Happy with new roof. Something you should also consider is how a company stands behind their work. Wildwood definitely does, thank you Jay Hamlet !
They were very professional, and handled everything including dealing with the insurance company from start to finish-A Plus-also Jay Hamlet Operations Manager is GREAT to work and knows his work!!!! Thanks Wildwood Great Job!!!
Jared kept me informed throughout the progress of the project. They came when they said they would and the workmanship was quite superior to the quality of the roof prior to this one.
Recognized Excellence - Jared Ball and the head roofer, Martin were both outstanding.
Areas Of Satisfaction - Speed of roof replacement, 1 day.
They did a wonderful job. They were onetime and the job was done in one day.
Sales Communication - They were all wonderful.
Clean & Safe - They cleaned up spotless.
Areas Of Satisfaction - I was most satisfied with the professionalism all the way through. The crew was good, professional, and didn't upset my dogs!
Additional Comments - We are satisfied with their work.
My experience with Wildwood Roofing & Construction was a 5 star experience from quotation of the job to completion of the work. Jared Ball and Mike Cleaves provided a customer centered experience that was focused on their quotation and work completion to our satisfaction. They were the low bidder on replacing the roof and offered several solutions on installing soffit vents to increase air flow to meet current design requirements. They explained the pros and cons of the various options and soffit designs, offered their recommendations and then let us decide which suited us best. Work was completed in a timely manner and punch list items resolved quickly and satisfactorily. As an example of customer service provided, their extra effort on locating suitable skylight replacements was excellent. On the day they were installing the roof and skylights it was discovered that the standard 2x4 skylights delivered to the job site were correct but a slightly different design than 20+ year old standard skylights they were replacing. The exact skylights were no longer manufactured and would have to be special ordered with a 4-5 week delivery and then a retrofit installation. To avoid having us wait 4-5 weeks, Wildwood Roofing located 2 skylights matching our design in stock in Columbia Missouri. They drove to Columbia the same day that the roof was being completed to pick them up and then delivered them in time to complete the installation that day. Their extra effort eliminated the 4-5 week delay with a retrofit installation and was greatly appreciated. They also provided pictures and video of the completed work done in the attic to relocate 3 bathroom vents and close off side roof vents.
Salesperson Accessibility - Jared provided a low pressure sales experience and answered questions quickly providing support documentation to allow us to make better decisions.
Sales Communication - Jared Ball, Mike Cleaves, and Tracy Fischer all provided quick answers, support documents, and product references based on our requests.
Areas Of Satisfaction - Wildwood Roofing & Construction was totally customer oriented in the total process. They offered their recommendations and provided options to satisfy our specific needs.
Areas For Improvement - All of our expectations were met and they provided a 5 Star experience.
Recognized Excellence - Everyone that we dealt with at Wildwood Roofing & Construction provided exceptional service (Jared Ball, Mike Cleaves, Tracy Fischer, Zack, & Matt)
Areas Of Satisfaction - I was most satisfied with their professionalism. Their professionalism was the best.
Areas Of Satisfaction - I was satisfied with all of it.
Areas Of Satisfaction - The overall professionalism.
I had a shake style metal roof put on which was double the price of a regular roof but I am so happy knowing this roof will withstand our St. Louis storms. I cannot rave enough about how attentive Wildwood Roofing is. They are very professional & huge on customer satisfaction. It was a well-done job & I highly recommend them. I would pick them over any other company!
Areas Of Satisfaction - Any issue was addressed & problem solved. Direct TV said they could not reinstall my dish on a metal roof & Wildwood brought out a special AT&T person to do that & when it got off line due to people walking on the roof he installed a sturdier base so it would have no movement & I've had no trouble since.
Recognized Excellence - They were all top-notch.
Additional Comments - Trust Wildwood to do a great job.
I'm very happy with the job they did!
Areas Of Satisfaction - I was most satisfied with the communication.
Recognized Excellence - I'd like to recognize Jared Ball.
Tracy. Mike and Jared were always responsive to my questions or concerns. Work was completed in short order and well done! Everyone displayed excellent customer relations.
Areas Of Satisfaction - Communication through text and email was a huge help to me!
Recognized Excellence - Tracy, Jared, Mike and Zach were complete professionals, they never left me hanging
Sales team, roofing and siding crews did a great job.
Recognized Excellence - Mike was very responsive to our questions, concerns and issues.
Really like the workmanship & quality of their product. They are open to inquiries about what sets them apart from the competition. The new roof & indoor Ceiling repair look great. It’s actually lowered our energy costs with the lighter colored roofing shingles. It’s been a few months and zero issues. Don’t go with the fly by night companies, too many horror stories. If installed correctly new shingles shouldn’t be flying off from the get go from a light storm. They are committed 110%. They do the job professionally & quickly. Communication was excellent from start to finish. Probably the best roofing company in town!
Recognized Excellence - No, everybody was excellent.
From start to finish the roofing job was done promptly and professionally. When I had a question during the install, someone came right out to help me understand the procedure. There was excellent follow-up to check on quality of job performed, clean up of all areas and the salesman came by at the end to make sure I was happy. I am.
Areas Of Satisfaction - I was very satisfied in all the areas.
Professional & Organized - I am very happy with what they did.
Areas Of Satisfaction - I was most satisfied that Harold was so responsive and accelerated the job. He made it happen very quickly.
Areas Of Satisfaction - I was most satisfied with their technical approach and that they didn't try to sell me anything, they just tried to resolve the problem.
Recognized Excellence - I would like to recognize everybody for exceptional service, they all did a good job.
Areas Of Satisfaction - Everything went really well, and they did a fine job cleaning up.
Recognized Excellence - Everyone was really great. They were all really great employees.
Areas Of Satisfaction - I was most satisfied with the communication because I had some concerns and they addressed everything.
Areas Of Satisfaction - I was most satisfied with the service Jared provided. It looks fantastic.
Recognized Excellence - I would recognize Jared and the foreman for exceptional service.
Additional Comments - I would use them again and again. They are wonderful people.
The job completed by Wildwood Roofing & Construction looked great.
Areas Of Satisfaction - I was most satisfied with the quality of work completed by Wildwood Roofing & Construction.
Recognized Excellence - Harold Fitzgerald provided me with exceptional service.
I was very satisfied with the quality. I would recommend this company to anyone for a top quality roofing job. It was a good value for the money. I was impressed with the professionalism and knowledge of the product. I was more than happy to pay the price they quoted to work with a solid business. They gave me nothing but quality and a good value for the price. It is not the lowest price but high quality, high value and high support. It is worth it.
Areas Of Satisfaction - I was most satisfied with the professionalism of the company that I knew would stand behind their product and service. It is a local professional company. I wanted to do business with an established local firm and that is what I liked about them.
Recognized Excellence - I would like to recognize Jared Ball, I dealt with him a lot. I would also like to recognize Tracy Fisher. She handled the communication. She was professional, responsive and took care of everything I needed.
Additional Comments - It was positive. They are a well established local company, a professional operation that is focused on customer satisfaction.
Areas Of Satisfaction - I was most satisfied the quality.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Wildwood Roofing & Construction as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys