Quality of product and installation crew was great.
timely service, professional staff, quality windows
I am extremely impressed with the company and its employees. I found Weber Windows to be a reputable company who met my high expectations of quality service and work ethic. They answered my questions, worked with my budget, provided a quality product with quality installation, and treated me like a person and not just a business transaction. I am very pleased and would highly recommend them.
Quality windows, first-rate service and very competitive pricing
They have a good product.
We just had two Marvin fiberglass front windows installed along with a Provia back door and storm door. could not be happier with the end result. Windows are beautiful and the Weber Team was easy to work with. Sam the salesman was straightforward. Jeff the owner visited the worksite. Pat and Nick the installers were professional and a joy to be around. We will be having more windows replaced by Weber and would highly recommend the Weber Team to any of our friends. Thanks job well done!
We were pleased with them.
They were very professional, and the installers were excellent and very cooperative and clean and respectful to the homeowner.
The entire process from the estimate, subsequent questions I had all the way to the actual installation was very professionally handled . All of the folks that I dealt with were friendly and very helpful. My phone calls were always returned promptly. The went the extra mile in making sure that the unusual framing around my windows was matched correctly. I highly recommend Weber Windows and especially the Marvin Fiberglass windows. They are the only company that I will call for the remaining windows in the house that will be replaced.
Areas Of Satisfaction - The ease of getting it all done.
Current Referrals - Everyone.
Additional Comments - They installed side lights on a front door. Everything is satisfactory.
Areas For Improvement - They didn't really fall short of my expectations.
Areas Of Satisfaction - I love the windows. They look amazing.
Recognized Excellence - Sam and the installers did a wonderful job. Everybody did a wonderful job.
The staff at Weber Windows were professional in removing and installing the windows. The supervisor also came to our home to make sure everything went well, which was a nice touch.
Only disappointment is we want more windows and sam hasn’t scheduled for that. Love sam
Areas Of Satisfaction - The service, installation and windows are absolutely wonderful
Recognized Excellence - Everyone. The installers were wonderful
Everything went off without a hitch. Weber Windows was priced competitively and did a great job. Much better than dealing with Lowe's or Home Depot.
Areas Of Satisfaction - The crew that did our installation was knowledgable, qualified and cleaned up after themselves.
Areas Of Satisfaction - The crew and the quality of work
Areas Of Satisfaction - Sam was very honest with what we needed and very helpful. The installers were friendly and careful to not damage my house in the process of such a large installation.
Recognized Excellence - Sam was great
From the first phone call to the finishing touches on the windows, the entire team at Weber Windows was professional and courteous. The windows are built very well and the installation went smoothly and they look great!
Areas For Improvement - They exceeded my expectations.
Areas Of Satisfaction - The fit and finish of the installed windows.
They were fabulous and by far the best price and quality workmanship.
Areas Of Satisfaction - I was most satisfied with their price. It was above board the best price. Also their workmanship was really good and everything was hand made. It was by far made the best.
Recognized Excellence - I would like to recognize Sam. He did great, also the installers had a lot more work then they expected and it was hard work that they did excellent with.
Areas Of Satisfaction - I was most satisfied with the contact and professional workmanship.
Recognized Excellence - I would like to recognize Jess and Sam
Everything went well. Excellent service and would definitely use them and recommend them again.
Areas Of Satisfaction - I was most satisfied with their promptness and the quality of their expertise.
Recognized Excellence - I would like to recognize them all. They were all amazing.
It was a very nice experience.
Areas Of Satisfaction - It was a very nice experience.
Recognized Excellence - Sam and the installation crew provided exceptional service and were very nice.
Repeat Business - If we have a project in their space, we will definitely use them again.
WORK SCOPE:Many wood windows had to be replaced and several others required professional attention. Hardware and screen upgrades were also performed on a few of the older remaining windows.PROJECT HISTORY:During the early stage of selecting our window replacement contractor one major criteria was, can the original look of the window replacements be preserved. Since we had prior experience with Weber Windows and assured that our original look would be preserved we signed the work contract. Every part of the project was done professionally and with great attention to detail. The work scope was completed on time and at the stated cost. Mr. Weber was often present and was concerned with our satisfaction as the work progressed and after it was completed.
It was good job for a fair price.
Areas Of Satisfaction - I was most satisfied with the efficiency of the way the job was done.
Recognized Excellence - I would like to recognize Jeff.
Areas Of Satisfaction - I was most satisfied with their professionalism.
Recognized Excellence - Everybody was wonderful.
I give them an unqualified recommendation to any friend or neighbor who is considering replacement windows.I am a repeat customer. 10 years ago, Jeff and the Weber Windows team installed 14 premium vinyl replacement windows for us. Jeff and his team exceeded expectations for product quality, installation, and after-sale service. My wife and I were so pleased that when we contracted last Spring to buy a different house, we got in touch with Jeff to replace the original builder-grade windows.We bought the ProVia "Endure" windows. They have very good air infiltration specs, and we had a good selection of energy-saving glass packages to choose from. The Weber crew put the new windows in about a month ago. Jeff and Carole paid us an on-site visit during installation, and he called me a couple of weeks after the install to get my feedback. He always asks, "How did we do? Is there anything we can do better?" They have refined their installation process since last time...better caulk and foam materials and a very nice finished look. The crew protected our carpets with drop cloths during installation, and they cleaned up thoroughly leaving behind only the new windows.
Installation Crew - They arrived on time on both scheduled days. They stayed on task, and they worked well as a team. They protected our carpets with drop cloths during window removal. They let me know when they were going to break for lunch, and they returned promptly. They answered my questions fully, and they cleaned everything up at the end of both days.
Problem Resolution - We did not have problems. I had a question about adjustment of the new windows, and the installation crew answered to my satisfaction. Jeff Weber followed up with a phone call to make sure everything was OK (it was).
Areas For Improvement - Exceeded expectations.
Areas Of Satisfaction - Pre-sale communication, explanation of pros and cons of various options, attentive to and respectful of our budget constraints.
Recognized Excellence - Our installation crew was great. They did a very professional install. And, of course, Jeff and Carole.We are repeat customers. I was very pleased with every aspect of the window install in our prior home. Jeff and his team have taken it to the next level in the 10 years since. They are very responsive and very eager to integrate what they learn for continuous improvement.
Repeat Business - Jeff and I discussed replacing our back door, which doesn't seal well. He suggested that for our house and our budget, a good replacement door from a big-box retailer would be fine. I appreciate his candor.
Weber Windows did a great job! The installers were very professional and did a wonderful job.
Areas Of Satisfaction - I was most satisfied with the attention of the installers and Jeff from Weber Windows. Jeff was very attentive and made sure everything was the way it was supposed to be.
Current Referrals - I already gave Weber Windows information to someone.
Recognized Excellence - I would like to recognize the two installers and Jeff from Weber Windows for their exceptional service.
Repeat Business - Eventually, I would like to replace a door and maybe a window.
I have used their services 3 times and each time the level of quality and service has been outstanding. Highly recommend.
I would recommend Weber Windows to all of my friends!
Areas Of Satisfaction - I was satisfied with the timely installation!
Recognized Excellence - The owner and 2 installers
Areas Of Satisfaction - The timely completion
Recognized Excellence - I would like to recognize the owner Jeff for his exceptional service!
Our experience with Weber Windows was top notch. No pressure in making our decisions and the staff worked with us to make sure the style and color would best fit with our house.
Areas Of Satisfaction - Sam our sales rep did not pressure us in anyway. I love the quality of the windows and how easy they are to operate.
Recognized Excellence - Sam and Jeff.
Weber Windows installed our door sooner than expected and did a great job. The door looks GREAT
Areas Of Satisfaction - The door is great and looks fantastic!
Recognized Excellence - Sam was wonderful and very knowledgeable and helpful.
Areas Of Satisfaction - Attention to detail and value.
Recognized Excellence - My installers were wonderful. On time, efficient, kept me posted as the work progressed, as well as doing a good job.
Everything worked out smoothly! We plan on using them again in the future!
Work Done Right - They did have to tweak something. They fixed it right away.
Areas Of Satisfaction - I was satisfied with the product! It is a good value for the money! There were no surprises regarding the schedule or the installation.
Repeat Business - We plan on using Weber Windows within the next year to do some window and door work in our sun room!
I got exactly what I was promised and I have absolutely no complaints about the workmanship or the finished product at all. I am very happy with it.
Installation Crew - I was not there during the install, but it appears that they did a great job. That says more because I never felt like I needed to be there.
Areas Of Satisfaction - I am most satisfied because the inside of the windows are white, which matches the trim on the inside of the house, and the outside matches my siding. It turned out better than we thought that it would.
Recognized Excellence - I would like to recognize Sam for his exceptional service. He handled everything the way that he said that he would. I thought that it was good that Sam and the owner came out for the final inspection after the job. The owner saw a hole in one of the screens that I could never find, so they came out and replaced that. I was impressed with everything about the installation and Sam's knowledge about the product. I have nothing bad to say about them.
Additional Comments - They did all of our windows and all of our doors. I was extremely happy with everything.
Areas Of Satisfaction - Very friendly, knowledgeable and professional.
Repeat Business - Possibly windows within the next 5 years.
Areas Of Satisfaction - Everyone was very willing to make things right and moved quickly to do so.
Areas Of Satisfaction - The installation of the door. Owner coming to check measurements to make all being ordered was correct as well as clarify specifics on installation.The office calling when door was in & set up installation date.
Recognized Excellence - The lady who called about the door coming in & setting installation date-very professional.
Excellent work.Really good product.
Problem Resolution - there was a small issue with the latching of the handle and electronic lock (that i supplied), and they took care of it as soon as i reported it.
Schedule - even a few days early - it was installed BEFORE thanksgiving - yay!
Value - the price was easily 30% below other 'high profile' door outlets in this area.
Areas Of Satisfaction - price - offered discount and agreed to use a handle that i supplied with no qualms.installation - it was done quickly and even a few days before their original estimate.
Recognized Excellence - the installation crew was very focused on the task at hand, yet very friendly and helpful.
Areas Of Satisfaction - Window recommendation and technical experience
Areas For Improvement - Weber Windows fully met all my expectations.
Areas Of Satisfaction - They showed up when they were scheduled and did the job in a timeliy fashion.
Current Referrals - I would be interested in more services. I am always using Weber Windows.
Areas Of Satisfaction - I was most satisfied with the installation, quality, and follow-through.
Recognized Excellence - I would recognize my salesman, Sam, and the installers for exceptional service.
Additional Comments - Great experience with a fantastic company.
Top quality service to match a top quality product. Jeff Weber and Sam Sanders worked with us to perfectly match the original windows in our older home. The fit and finish are terrific and look great. The installation crew of Patrick, Jordan and Jeff are skilled at what they do, and totally professional. Clean-up every day was an extra we didn't expect.
Areas Of Satisfaction - The total job was excellent.
Recognized Excellence - All members of the work crew were top-notch--Patrick, Jordan and Jeff
They were great and the windows are beautiful.
Areas Of Satisfaction - I was most satisfied with the windows. I have had them for about 4 or 5 months and I just love them.
Recognized Excellence - I think they were all just extremely nice and professional so I would recognize them all.
Areas Of Satisfaction - I was very satisfied with the whole project from the sale to the work. The guys were right on time and so professional. I am a very happy customer. Thanks!
Recognized Excellence - All of the guys.
Additional Comments - Great job!
Areas Of Satisfaction - I was very satisfied with Weber. They kept their timeline and the pricing was fair. The product is good quality.
Recognized Excellence - all of them were very professional
We had some air leaking through our threshold, within 24 hours we had someone at our house resolving the issue. We've had a lot of work done on our home recently, and for them to come out that quickly to resolve the issue was very much appreciated.
Recognized Excellence - I'd like to recognize everyone we worked with, they were very clean and made sure that everything was tidy before they left. They were courteous, and did some spackling along the edges of the door to make it ready for paint. Everyone was very easy to work with, friendly and worked to make sure we got what we wanted. It was very admirable.
Weber Windows was great to work with. Their product is excellent, their installation team was efficient and professional and project oversight/management was great! I would definitely do business with them again and recommend them to others.
Areas Of Satisfaction - The expertise is the product is outstanding!
Recognized Excellence - Sam Sanders was a pleasure to work with is choosing the right windows for my home.
Repeat Business - We plan on replacing the front windows and maybe the front door sometime in the next year.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Weber Windows as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys