All steps were explained at the beginning. We were kept up to date the entire process. Dustin handled all the details and organized the contractors.
This building experience was great. Communication was exceptional. And we love our new home.
Quote Match - We knew lumber and supplies were going up and Dustin kept us informed through the entire process.
Final Design - This is our retirement home. We wanted one level and a seat in the shower and its perfect.
Schedule - We actually got in early! It was great and more than we could have hoped for.
Builder Professionalism - Absolutely polite and professional.
Satisfaction - We do love our home! Its so air tight and beautifully done.
Contact - They are local people and in our home town.
Differentiating Factors - We liked that Dustin handled all the contractors and their schedules.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Wausau Homes Waverly as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys