Wausau Homes Spring Valley is a quality custom home builder in Spring Valley, WI. Wausau Homes has spent more than 50 years perfecting our panelized custom home building process that is focused on building a better, stronger, and superior quality home in as little as three months. Our Your Way, Firm Price, On Time move in date guarantee is designed to put you at ease and make building your custom home affordable and stress-free. We will manage the project from start to finish by guiding you through customizing the perfect floor plan, selection of fixtures and finishes, and with our advanced home rendering technology, walk you through your new custom home before it’s even built! Wausau Homes Spring Valley is an independent local business, so you can have the confidence and ease of working with a local builder.
Bauer Estates LLC builds the Wausau Homes in Spring Valley and I wouldn't recommend them to anyone due to all the issues we are/have had with them.
Response
Wausau Homes Spring ValleyThank you for taking the time to share your thoughts. We are sorry to hear that your experience did not meet your expectations. As builders, we strive to deliver quality homes and provide a positive experience for all our clients.
That said, it’s important to acknowledge that successful projects depend on mutual communication, collaboration, and respect throughout the process. In this case, you dropped the ball on paying us at the successful completion of your project. While we regret the outcome, we believe we acted in good faith to address concerns and deliver a quality home. When you didn’t return that good faith, we had no choice but to hold you accountable and put a lien on your house until you paid us for the completion of the project.
PSA to other contractors, have a good contract and know your lien rights when you have a homeowner try to bully you or take advantage of the situation and not pay you after moving in. Had we not had this, we would have been out 35K.
Wausau Homes Spring ValleyThank you for taking the time to share your thoughts. We are sorry to hear that your experience did not meet your expectations. As builders, we strive to deliver quality homes and provide a positive experience for all our clients.
We had difficulty with a stair order on this build and we had an issue where we did not have all the parts ordered with a new person on the job. We corrected this and got the parts on order and installed. This homeowner then wanted us to just eat the cost, which was a good amount of material that they did not pay for originally that we needed to buy for the custom wood white oak stair treads. This angered the homeowner that just wanted to take advantage of the situation and to get free materials. We did not cave to this demand and decided that we had corrected this with a good final product and we did not feel we should have to pay the homeowner to put their stairs in for a order miss. This also did not delay the final end date of the project.
The feedback presented on this page was collected by GuildQuality from Verified customers of Wausau Homes Spring Valley using our impartial third party survey process.To learn more about GuildQuality and our survey process visit www.guildquality.com
Wausau Homes Spring Valley
S1095 Westland Dr, Spring Valley, WI https://wausauhomes.com/find-a-builder/index/view/id/100/(833) 492-8728
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Wausau Homes Spring Valley as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.