Whatever the time that they said they would be at my place, they made it sure that they NEVER came on time. Also the final bill with detailed, itemized paper, they absolutely overcharged it everything. Over $40 dollar for few sheets of builders of paper for floor? Content movement? I moved the content myself. Liars, they just scam insurance company, and ultimately the clients, and they never give you their final report to you directly, which does not makes sense at all. Just overall bullshit company. Don't use them. Technicians who actually does the work is ok with the work, but again, they were the one driving and never arrived on time.

Washington Water Restoration Inc. was very empathetic and extremely detailed. They were right on time and actually went the extra mile to do things that normally, in this day and age, people don't do. I think the overall customer service was A++. I had a fire, and I'm really happy to have met the crew during that tough time. They came to help pack my things and get me set up in a storage unit and apartment. Everybody was super nice to work with. They went the extra mile and made moving out and moving into the apartment I'm in 1000% easier. I'm really pleased with the crew I worked with. They've been awesome.

Excellent response n=by their team- Alfredo and Mikey were prompt and efficient, These guys know their job and they took care of the necessities while not overdoing anything other than what was required.

I have never dealt with a caring and professional company. They are very careful with all their products. They care about how you feel. They helped to relieve stress through their professionalism. They care for their customers and they put the customer first.

They were very pleasant and asked if I needed any help with anything. I was here the entire time they were here.

There were a couple of little things, but they took care of it.

They were wonderful to work with. They were very professional did a wonderful job. They did a great job.

No thanks

This review is strictly for manager Mike. The actual workers were great. Mike is lacking in the slightest degree of customer service skills and professionalism. He failed to communicate in a timely manner through the process unless he was asking where the check was.

I was happy overall!

I have been very pleased with the service, their courtesy, and the friendliness of the people involved. It has been a very positive experience.

Washington Water Restoration did an excellent job at gaining our trust in a short period of time. It was very important for us,in the current health situation that we are in, that people who come to our house are friendly and trustworthy. They treated me like family and helped me through the process of restoring my home.

Very polite, professional and got the job done fast!

I really appreciate their promptness and their professionalism and their availability to communicate with me during the process.

They handled a very challenging time in my life with the fire and they handled it very professionally.

Efficient and thorough

They were great, tidy and professional.

They were very hard working during the project.

Washington Water Restoration is great people. The owner was good. They are excellent people and I am happy with the service.

Washington water restoration was very good to work with and very thorough. My only issue was I waited for them to come when I thought they were coming and because of the language barrier the time was miscommunicatedOther than that they did fabulous work.

Washington Water Restoration did a great job.

We are very grateful to WWRI for their help and advice with our recent water damage event.

It was the best we have ever dealt with. They are just really really good, and really nice people!

Every time I called re: progress or questions re: my project, an actual voice picked up the telephone. Responses were quick and in a positive manner. We do appreciate not having to go thru a myriad of phone machines and other numbers. Issues are addressed and resolved much quicker. Bravo!!

All of the people that came into our home to take care of things were wonderful. They were very polite and they explained everything to me! They did a wonderful job.

They got in there and did their job. We do not have much to deal with. We are very happy.

Area Of Satisfaction

Area Of Satisfaction - I was satisfied with how they took care of their part. We do not have to worry. They are very professional.

Washington Water Restoration saved the day after we walked into our house after a vacation and found water throughout our first floor. They came to the house quickly and worked fast to mitigate the damages. Abel and his crew were professional, efficient and wonderful to work with. This was an incredibly stressful time for us and they were extremely helpful in keeping us calm, thoroughly explaining the process, and providing reassurance. I highly recommend their services.

For the most part, crew was very polite and respectful. The crew are inexperienced and so actions resulted in further damage and complicated future repair. Management is not respectful or responsive to any issues that arise. The management are not customer service oriented and don't care to be questioned on process. They are not truthful and do not resolve issues. They challenge the customer. The charges are exorbitant and tasks are inflated on final billing.

Their response time was fantastic!

They were super and they saved the day.

I was incredibly impressed with the employees of Washington Water Restoration! They did a fantastic job and I highly recommend them!

What a great company! They were easy to deal with and made the process so much easier!

They are professional, courteous and did a wonderful job.

I don't know how often it comes up to recommend them.