This review is strictly for manager Mike. The actual workers were great. Mike is lacking in the slightest degree of customer service skills and professionalism. He failed to communicate in a timely manner through the process unless he was asking where the check was.
I was happy overall!
I have been very pleased with the service, their courtesy, and the friendliness of the people involved. It has been a very positive experience.
Washington Water Restoration did an excellent job at gaining our trust in a short period of time. It was very important for us,in the current health situation that we are in, that people who come to our house are friendly and trustworthy. They treated me like family and helped me through the process of restoring my home.
Very polite, professional and got the job done fast!
I really appreciate their promptness and their professionalism and their availability to communicate with me during the process.
They handled a very challenging time in my life with the fire and they handled it very professionally.
Efficient and thorough
They were great, tidy and professional.
They were very hard working during the project.
Washington Water Restoration is great people. The owner was good. They are excellent people and I am happy with the service.
Washington water restoration was very good to work with and very thorough. My only issue was I waited for them to come when I thought they were coming and because of the language barrier the time was miscommunicatedOther than that they did fabulous work.
Washington Water Restoration did a great job.
We are very grateful to WWRI for their help and advice with our recent water damage event.
It was the best we have ever dealt with. They are just really really good, and really nice people!
Every time I called re: progress or questions re: my project, an actual voice picked up the telephone. Responses were quick and in a positive manner. We do appreciate not having to go thru a myriad of phone machines and other numbers. Issues are addressed and resolved much quicker. Bravo!!
All of the people that came into our home to take care of things were wonderful. They were very polite and they explained everything to me! They did a wonderful job.
They got in there and did their job. We do not have much to deal with. We are very happy.
Area Of Satisfaction - I was satisfied with how they took care of their part. We do not have to worry. They are very professional.
Washington Water Restoration saved the day after we walked into our house after a vacation and found water throughout our first floor. They came to the house quickly and worked fast to mitigate the damages. Abel and his crew were professional, efficient and wonderful to work with. This was an incredibly stressful time for us and they were extremely helpful in keeping us calm, thoroughly explaining the process, and providing reassurance. I highly recommend their services.
For the most part, crew was very polite and respectful. The crew are inexperienced and so actions resulted in further damage and complicated future repair. Management is not respectful or responsive to any issues that arise. The management are not customer service oriented and don't care to be questioned on process. They are not truthful and do not resolve issues. They challenge the customer. The charges are exorbitant and tasks are inflated on final billing.
Their response time was fantastic!
They were super and they saved the day.
I was incredibly impressed with the employees of Washington Water Restoration! They did a fantastic job and I highly recommend them!
What a great company! They were easy to deal with and made the process so much easier!
They are professional, courteous and did a wonderful job.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Washington Water Restoration Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys