I was very comfortable with Vista Home Improvement throughout the process. I am thankful that I chose them as my service provider. I intend to use their services again in the future.
The workers were terrific and hard working.
The roof looks beautiful. They were very professional and friendly. Any questions I had, they did not hesitate to answer. If there was something wrong, I called them and there was no hassled. They came right back, were very friendly, and resolved the problem.
Someone okayed the job before the job was actually completed and then submitted the application to the bank. We didn't sign off and someone said we did. We were actually going to put more money down, so this caused a fiasco with the bank. My wife had to call the bank and talk with about a dozen people. The information was all wrong until they got the head person at the bank and she resolved the issue. Vista Home Improvement needs to personally have the customers sign off on the job and let them decide how they want to pay for the job.
We were satisfied with the process as it is developing. Everybody was thorough and supportive.
I think from start to fish all the teams did very well and were very professional. They did an excellent job.
The whole experience was easy from the beginning to the end. They are professional and courteous. Highly recommended!
Everything was fine. They were a good crew. I would recommend Vista Home Improvement to anyone.
Excellent company did a fantastic job happy with everything
We have used Vista for several projects around our house over the past 5 years. They have always communicate well and arrive on time. The work is performed efficiently, and the materials and products are well crafted. We have replaced all of our windows in an old 1900 farm house. We also had them install new insulation in various areas. A new rubber roof was installed over an existing addition. We have had three doors replaced. The most recent project was a new shingle roof on the main house and metal roof on the wrap around porch. Murray came over and spent a few hours with us late one evening, we thought he was going to have to spend the night! He inspected the roof and the attic from all angles. He explained why we needed a new roof, then relayed several options and styles. He was knowledgeable and you can tell he is dedicated to his work. Marc was the project manager, and had previously been to the house in the past with other projects. He remembered us and the house. He explained what would happen over the next few days as the main roof and then the metal roof were installed. He answered all my questions, even made arrangements for the heavy trucks to park on a nearby street so as not to damage the new driveway. The workers were all friendly and efficient. They cleaned up the yard once all the work was complete. Professional every step of the way.
Vista did very good work and were great to work with.
It was a job well done! I'm very pleased with how my home looks and feels. Thank you!
Vista Home Improvement does quality work. They kept me up to date during the entire roofing and gutter/downspouts installation and made a follow-up visit when the project was completed. I highly recommend their crews; friendly, courteous and answered all my questions.
I highly recommend vista home improvement. They really did an excellent clean job.
But the price could be much lower a bit too high in comparison to others.
Vista Home Improvement was very professional in sales and installation and provided us with good, quality doors.
They are prompt when it comes to giving ETA time. The crew was very clean, did a great clean up job, were very courteous, and very accommodating. I am handicapped and if I needed to get out, they cleared a way for me to get out.
The cleanup crew is fantastic!
What they say they sell you – that is exactly what you get!
Knowledgeable folks, price high, two excellent installers who worked very hard and were very respectful, incomplete initial communication with installers from ___ (didn’t know were leaks or downstairs toilet needed to be done before end of first day), permit not pulled, happy with final look (SO different and much more beautiful) and function (except one light came out of bracket a few days later, but electrician quickly scheduled by office to come out). Follow up has been solicitous and as needed.
Work was done on time. Some issues were corrected satisfactory
Quality of installation, easy to work with.
They definitely live up to what they say they are going to do. If they tell you they are going to do it, they will do it.
They were very professional with all the work done, and they were also very clean. They didn't leave any debris, you couldn't even tell they had been there.
Above and beyond on customer satisfaction!!!
Vista Home Improvement was very professional and everything works just fine. They did it exactly the way my wife wanted, especially the windows, they came out beautiful. We've gotten compliments on the siding from people walking by as well, they love the color.
Vista did a Great Job. They installed a new shower Plumbing and flooring in our Bathroom. The Vista team from start to finish were always there to answer any questions we had.
The salesman was quite confident that project could be completed in July but the first suggested schedule was for December, when we would not be home. It took several approaches to resolve scheduling.
They were very, very efficient and very neat.
Yes have several people ask and I highly recommend vista for there projects
Everything was good with the installation, but it took too long for them to install. It took 3 months.
They were pretty prompt. The follow-up was good, and the cleanup was good.
They were neat with the installation and I had no clean up to do. That was really nice. They knew what they were doing. The knowledge basis was good.
From the start to the finish hands down the easiest and stress free remodel I have ever experienced. Stone did a phenomenal job explaining everything and serg the installer (sorry if I spelled the name wrong) , was amazing. I would highly recommend vista to anyone of my friends and family that needs a remodel ! 5 stars from me all day.
It's a mixed bag for me. Product is great, sales process was not so great. See detailed explanations in questions 11 and 12 below.
Quality product but extremely overpriced. Free estimate was a 5 hour sales pitch until almost midnight and couldn’t take “I need a day to think it over” for an answer and told me it was a one time only price which is ridiculous and should have been the end of the meeting. Thoroughly regret finally saying yes and purchasing just to end the estimate. Once I looked around at other prices I felt ripped off and lied to. Never got a free storm door like the initial free estimate stated either.
I would definitely recommend Vista Home Improvement. The quality of the product is superb as is the workmanship. They even did the job sooner than promised.
I have already recommended to a friend looking for roofing
They were late on the initial day, and they did not completely finish the installation. There was a toilet insulation and they didn't do it; they just left it. I am not happy about that.
Vista Home Improvement was very professional. They came in and did what they had to do. They cleaned up afterwards.
Vista Home Improvement did a great job. They had a great work crew that did what they said they would do. They did an excellent job.
Awesome communication and professionalism
I would highly recommend Vista Home Improvement. We had our 2 exterior doors replaced and are very pleased with the results. Quality of the product is excellent and everyone we dealt with from the sales rep to Ivan and his crew were exceptional.
The job was not done the way I stated I wanted it to get done
Workers were professional and knowledgeable
The salesperson was very responsive to all our questions, and that was very confidence-building.
When a friend needs a big job done, Vista will be the one we recommend. Having had other jobs done by other companies, we can make a comparison.
They didn't do any of the things that they said they were going to do.
Our experience was pleasant from beginning to end. The representative was knowledgeable, friendly and professional. The workers were very good about containing the mess during demolition, used drop cloths, vacuum and room vent. They were professional and friendly. We love our new bathroom! We have nothing but praise for the entire Vista team.
They did great work and I would use them again.
The job quality was as promised the team stays in contact with you through the project to give you peace of mind. Very happy with the the whole process and the house looks great .
Very good product. Great customer service and professional installation
Very satisfied with the process and everyone I came in contact was professional
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Vista Home Improvement as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys