Our experience with Victor's Remodeling and Construction was a total success! They finished the job on time and we felt that their pricing was very fair. We had a good bit of work done -- new windows, new roof, Hardy plank replacing the exterior woodwork, and a complete exterior paint job. Our home looks lovely. It was a pleasure to meet with Victor and Roel. Roel came by frequently to check on the workers and to make sure we were pleased with the work that was being done.. We have recommended this company to many of our neighbors and family members and will continue to do so!
I had a call this week from Victor's. It was not the project manager, it was one of the guys who came out here. He was in Houston. He gave me a call and asked me if I could give him a recommendation. I almost hung up the phone but I said I would and have anyone who plans on using you to call me. I was thinking that he had gotten a call from someone here who was asking about the work. I was planning on telling whoever called to run the other way and not to use Victor's.
I would not recommend the company for anything.
The project manager Roel was courteous and professional,the workers Armer and Romero were the two I trusted the most.I had a few issues that Victor helped resolve,I would recommend being very clear on your expectations and following up,that is key!Get project and prices and payment methods thoroughly understood from the start so as not to pay additional later!I would recommend them as long as Victor is around he truly stands by the customer.Overall happy with the final look !
They are very professional and did real well.
They did a fantastic job, worked within my schedule and budget, and the work was outstanding.
victors went above and beyond to do all they promised.had one small problem when job was completed and they came out on a weekend to take care of it with no problem.
I was very pleased with the excellent work performed by the hard working fellas that replaced the siding on my home. Edgar and Tino were so good at the job. The project manager, Floyd, kept us informed of what was going to happen next and was very responsive. If you need siding replaced, I would highly recommend Victor's. I am especially pleased with the 2 fellas that worked on my house. The job looks fantastic.
Areas Of Satisfaction - I was most satisfied with the customer service.
Areas Of Satisfaction - FINISHED PROJECT
Recognized Excellence - VICTOR
Additional Comments - VERY SATISFIED WITH FINISHED PRODUCT
Areas Of Satisfaction - The salesperson was very helpful and also the crew cleaned up after themselves every day.
Recognized Excellence - I would like to recognize the salesperson.
Areas Of Satisfaction - I was satisfied with everything. Out of 5 other bids, they were the lowest by a good amount, and my neighbor who used Victor's recommended them to me. He said they were fantastic and I couldn't agree more. I am very happy with the work, the professionalism, and everything they did.
Recognized Excellence - I would like to recognize my salesperson, Floyd Lopez, who was wonderful to work with. I would also like to recognize Edgar, the head of the construction crew. He was wonderful as well.
Areas Of Satisfaction - I was really pleased with the workmanship it was excellent and they did a job done well , I felt completely comfortable with the crew in my home, they behaved appropriately and professionally at all time, and I was very appreciative of the excellent clean up the crew did once the job was completed.
Areas Of Satisfaction - I was most satisfied with the overall project installation.
Areas Of Satisfaction - I was most satisfied with the quality of the carpentry work and the application of the paint. It was good and what I expected.
Areas Of Satisfaction - Excellent job, prompt, reasonable price.
Areas Of Satisfaction - I was most satisfied with the cleanup, and the work itself.
Recognized Excellence - Everyone I worked with was great.
Areas For Improvement - We're happy with the job they did. They cleaned up after themselves and the job was well-done.
Recognized Excellence - The salesperson called me back when he was supposed to, sent me emails and communicated with me effectively.
Areas Of Satisfaction - I was most satisfied with the finished product.
Recognized Excellence - Floyd is great, as well as the crew chief.
Areas Of Satisfaction - The installation crew came out and completed the job in a timely manner. They cleaned up every afternoon.
Recognized Excellence - I would recognize the installation crew chief. He paid attention to our requests and did a good job managing the crew. He made sure we were happy with the way things were done.
Additional Comments - We were very happy about the work and how the work got done.
Additional Comments - I'm pleased with the workmanship and pleased with the price. It's a fair deal, and they did what they said they would do.
Areas Of Satisfaction - The product itself is exactly what we wanted.
Recognized Excellence - The entire crew were very helpful and very busy.
Areas Of Satisfaction - They did a very substantial amount of work for us and did a terrific job.
Areas Of Satisfaction - It is done
Areas Of Satisfaction - I was most satisfied with the quality.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Victor's Remodeling and Construction as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys