I am so extremely pleased with the quality of the workmanship and product. As I move along and replace other windows etc, I will definitely use you again!
Never finished installing my windows, but have been paid in full!
Very much please installation went smooth couldn't be happier
I most definitely would recommend.
Didn't send entire order. Slow to get missing item. Gave impression company was not concerned about it
Their installers and managers were great, but the sales team lied to us on terms of the contract and overpromised. After the sales pitch I felt like we overpaid for our windows and was left feeling uncomfortable. We complained to the main office and were told that the sales team would give us a call to resolve the issue which they never did.
I will complete this feed back when ´Universal Windows Direct of Baltimore ´ replaces our kitchen /dining room window as agreed in our loan and contrat. My husband & I are disappointed.
8 London Br Ct
Silver Spring, MD 20906
Very hard workers, pleasant and professional
Expectations were not properly managed. The time it took to install was entirely too long. They demanded a payment without providing a receipt.
Window installation started in November still isn’t complete as of today
I was forced to pay in full because I had to finance. It took THREE MONTHS for anyone to come to even measure my TWO windows I was replacing--and I was the one who reached out to ask why no one had called me to measure. I was forced to start making payments on my loan before anything had even started. I am sure that if I was not forced to pay in full, I would not have had to wait for so long. The measure was cancelled/rescheduled once and then they TRIED to cancel my install but I flipped out so they did not cancel. (I had to take a full day off work for this.)
I am glad that I picked Universal Windows Direct to install my new windows. The windows on my house probably were the original windows so I'm am very pleased and thankful that I was finally able to get most of the windows replaced.
I would warn any one I recommend, to make sure they understand that the project takes longer than the sales representative states and permits are required and to specify the number of workers needed to complete the job in a timely fashion . Eliminating return trips and rushed jobs .
8 windows done in 6 hours roughly, professional, installation was excellent, communication, and clean up
Windows are good quality, but there were a lot of scheduling delays.
Worst experience with a company. Contracted in March 22, job finally finished Jan 23. Windows installed improperly, leaked to the point of flooding one room. Windows installed in wrong order so that they could not finish the job and had to re-order. Poor caulking, foam insulation not done so windows were drafty. One window had the wrong number of grids, had to be re-ordered, window came in and now one half was the wrong size. Had to re-order that one sash. Before the job was completed to my satisfaction they started demanding payment in full or they would put a lien against my home and void my warranty. Demands were every four hours by phone and text. Tried to explain the job was not completed, but they insisted the rest was warranty work. Communication with company was terrible. Promises made to call back and no calls came. They marked my job as completed in July 22. I would not recommend this company to even give an estimate. I have had new windows installed in other homes and this was unbelievable.
The installers were incredible.
One window wrong size and window 2600. Have not gotten back to me about this. Two windows not caulked on inside
NO COMMUNICATION FROM THE COMPANY AND THEY STILL HAVENT SENT SOMEONE TO FINISH MY PROJECT BUT IM STILL BEING CHARGED FOR THE LOAN. TRIED TO CONTACT THEM SEVERAL TIMES WITH NO ANSWER FROM ANYONE.
I like the quality of the product but some communication and scheduling issues affect my overall recommendation.
I would likely recommend this company; but they need to be more personable when it comes to the client !Let people know if they're running late, if they're not coming, what's going on with the windows ...these are things people need to know! Other than that I'm really satisfied with the windows and the workers that finally made it to my house to install them!
Not all windows were delivered. And no call back on when we can expect them
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Universal Windows Direct of Baltimore as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys