Excellent overall product. Tim, one of the owners, came out personally to discuss the job. I was so impressed with the end product that I hired them for gutters. Their installation crew is fast, systematic. Phenomenal job on the clean-up. It was near dark when they finished. They got all I could see, and still had someone inspect the following morning. Best contracting experience of my life.
The crew that they used for my installation was either not trained, or in a hurry.
United Roofing Corp had great sales and service. They were professional to the Nth degree.
They were excellent because of Mike, the salesman, and the manager of the company.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of United Roofing Corp as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys