The installers and foreman could not have been more professional. I am beyond pleases and would recommend this company to anyone.
They are an extremely professional company and great workers.
They were wonderful to work with, they left the work site clean every single day. The staff was easy to get along with, and work with.
Came as scheduled to install a sliding door. No problems . Job was done in a few hours and we are very happy.
Gest service, great cratsmanshio.
I would highly recommend United Home Experts to shingle your home's roof. Our roof had some complicated angles and they did a great job handling that. Clean up was great, workers were skilled and respectful of the property.
From the sales process to design to planning to scheduling to the quality of the work, UHE was fantastic to work with. The guys replaced and installed three new windows, a front entry with side lite panels and a rear sliding door all in one day.
Great product and the crew working here was excellent
Workmanship and quality seem excellent.
The auto debit never got set up and it was a lot of harassing phone calls from the company. The installation was great, however.
Good communication and very prompt service!
We have recommended them to family and friends for their professionalism, expertise, and honorability. They do stand behind their work.
The team was professional in every way From start to finish. Very satisfied with the experience and highly recommend them.
Everything was fine to satisfaction and we love our new windows
I am happy with the quality of the window that we chose. Not happy with the color of the inserts - not enough options on this for the price. I should have known more about the process of installation. Men were very courteous - I would not say professional.
We are extremely pleased with the replacement of our roof by UHE--all the people were a pleasure to work with, the materials first-rate, and the job was executed quickly.
UHE completed a terrific support-framing and residing of our old home. Their work, attention to detail, and communication while we were a priority was very good. Once the vast majority of the work was done, though, it took four months to finish the odds and ends of the job before the inspector would sign off on the house. I recommend this company but hope they have learned from their mistakes on our job.
Excellent work for three different projects.
Our every experience with you guys has been great! Happy to refer, and have already done so.
I was very disappointed and surprised (this co had been recommended to me by a friend who had UHE do siding for him, and I saw all the wonderful reviews online) by my experience. I feel that the project manager was stretched too thin. He had only been with the company 2 months and had a commercial construction background. He was very knowledgeable about construction in general, but not necessarily about residential roofing. I feel the subcontractor was not provided with enough supervision. When the project manager was on the job, his phone rang non stop with questions regarding other jobs that he was working on. Additionally, there seemed to be a disconnect between information provided during the sales process and what actually transpired on the job. I was very impressed with the sales person during the sales process and therefore had high hopes for this project. My first issue is that we were sold replacement skylights that we really didn't need. There were no issues with our current skylights, but I agreed to the replacements because I wanted the skylights to be the same age as the roof and I liked that we could get factory installed blinds on the skylights. But unfortunately I was never told that the new skylights would not drop into the cut outs that were already there. 2 of the 3 skylights were the same brand as the originals (Velux) so I'm not sure why there was a need for additional cutting. Had I known cutting would be required I would not have spent 5K to replace functioning skylights. Needless to say I was quite upset to find a pile of debris on my bathroom floor along with plaster and dust on everything in the bathroom including my tooth brushes. And the frame that was visible from inside the house had been constructed by one of the roofers with 2 by 4's! It looked horrible. We did end up proceeding with the 2 other skylights but we had the project manager tape plastic under the skylights to limit the mess in the house. If I had not been home, I'm assuming I would have walked into my house later that day with a mess in the bathroom as well as a bigger mess in our family room (which contained a new entertainment system which is my husband's pride and joy). The company did ultimately address the concerns with the inside framing around the skylights and we are satisfied with how they look now. Another concern I have is with the mansard portion of the house (we have a gambrel and the mansard is a good portion of the front of the house and is very visible from our front yard and walkway). During the sales process we were told that the shingles on the mansard are both nailed and dollops of roofing cement are applied for better holding strength. This was not done per project manager. Also, the shingles are not lying flat in many places including where the roof meets the dormers. I've been told they should flatten over time and with heat from the sun. My fingers are crossed that will indeed be the case (the roof was installed in September). I had expressed concern to the project manager about seeing a lot of nails on the shingles at the top of the mansard. I was told they would use smaller finishing nails so they would not be as visible. Smaller nails were not used and regular clear roofing cement was used to cover the nails so the top of the mansard looked messy to me. The project manager did end up applying a darker colored roofing cement which helped. Had that darker cement been used from the get go along with smaller nails and dollops of roofing cement to help secure the shingles I feel the appearance would have been much improved. My last area of disappointment involves ventilation. We had some mold that had been growing in our attic. At one point we had solar panels (which had since been removed) so we were wondering if that my have been a contributing factor. There were no visible leaks in the attic and our bathroom fan was vented to the outside. The sales person did not feel we needed any additional ventilation but said a tech would take a look when he came out to review measurements and the job site. When the tech came (unannounced I might add) I asked if he would like to look in the attic given the mold issue but he said he didn't need to. He said that would be better assessed on the job when some of the plywood over the attic was being removed and replaced. But there was never any further assessment of our ventilation. We had to mention to the project manager that some of our soffit vents in the back of the house (in the attic) seemed to be blocked. To his credit he did a fair amount of work clearing those vents and he suggested we add some additional vents. My understanding was the vents would only be added to the back portion of the house with the attic. But later I saw vents being added along the back of the house where there was no attic. We didn't need additional ones there and all it served to do was mess up the trim paint and create the need to get vent covers and some of the new holes did not match the size of the original holes. Lastly, related to ventilation, I asked if some baffles could be added in the attic to keep the soffit vents (the ones the project manager had just nicely cleared) open. All that was needed was one baffle per vent. Later when I checked, there were baffles stapled to the plywood leading from the soffit vents to the ridge vent. This is not what I had asked for and was not necessary. I believe they would only need to do that when insulation is going to be applied and you need to keep the air flowing through the insulation. To me this showed a lack of understanding of roofing and ventilation. They did remove the unnecessary baffles. Again related to the ventilation, our vented drip edge was replaced during the job with a regular drip edge. I had to ask for that to be changed. Of course they did change it. Given that we had an attic with mold, I was expecting someone knowledgeable about ventilation to check to make sure all vents in the attic were clear and sufficient. I do not believe that happened and that is very disappointing to me.
They were great to work with.
Nice people & quality workmanship.
United Home Experts did an outstanding job of replacing my roof. The job site was very well managed and left clean. I was impressed with the organization, the speed of the installation, and cleanup. I would strongly recommend this company.
We had a fairly extensive amount of work which was performed with minimal, minor issues. All original issues were fixed on short order. They managed this according to schedule despite some severe winter weather.
They had good quality work, they were quick, and I am very happy with the results.
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