Two River Roofing just completed re-roofing our house in Carmichael. They removed our old wood shingle roof and replaced it with a high quality Owens Corning roof. Very professional team. Brenda was great to work with and kept us updated during the whole process. They were able to schedule our project within a couple of days of signing with them. The job took a few days longer than was originally promised, but we are extremely happy with the end product with a high quality beautiful roof. We also felt they were very fair with the price. There were no hidden or extra charges beyond the original quote. We'd highly recommend Two Rivers Roofing.
It was a pleasure to work with them. They met all their commitments, and I'm very pleased with my new roof.
I think the roof is beautiful. I am very satisfied with it.
My experience has been challenging from the start. They lack the communication and professionalism that I would expect from an Owens Corning installer. The project took four months to complete, far longer than necessary. There were several hiccups, including installation of paper against regulation, and I required them to re-install. I'm also unsatisfied with the responses I received from the owner when I called attention to installation imperfections. The lack of communication and professionalism is unsatisfactory for the value the customer is investing.
They were very friendly and professional. They did a fantastic job and finished the job on time as scheduled.
Wonderful experience with Two Rivers Roofing. Beautiful roof and a great value!
Great people and very professional.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Two Rivers Roofing as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys