I am very please with the job that was done on my house. It was an extensive project which included replacing my siding, my windows and my front door. The project was done in a very professional manner. All problems and issues were addressed and corrected in a very timely manner. The entire crew from the salesman, John, to the project manager, Jason and the crew were extremely pleasant to work with . I highly recommend TruGuard based on my experience.
The project management of my home renovations was less than desirable. It actually influenced my decision not to go with TruGuard next year when I replace the windows. Make sure your project managers know what a project actually is and how it should be run. A simple renovation on a small house shouldn't take weeks of inconvenience just because your project manager is a poor planner. Also, make sure that anyone representing your company has empathy and knows how to interface with paying customers.
Truguard has great customer service and I would recommend them to anyone looking to upgrade their home
Everything quoted was done in a professional and friendly manner.
I would like to commend TruGuard for a job well done. Gutters, siding and windows were installed to my complete satisfaction. Project Manager kept the remodel on point, took care of any issues in a timely manner and provided value added services along the way. I will be using TruGuard services in the future. "
My husband was very impressed with his interaction with the crew and supervisor. The workmanship was very good and highlighted the bad job the company before did on the side and front of the house. The siding was a little more expensive than we had planned but we feel it was a good job and we are satisfied.
The TruGuard team has been great to work with! My wife and I had a vision for how our home would look at the completion of the siding renovation and additional touches we added as part of the project. I can say, we are more than pleased with the final product! From the sales team and working out the project details, our project manager who made sure all details were complete and perfect, and most importantly the team who did the construction, everyone was exceptional. Thanks TruGuard for and amazing face lift to our treasured home!
I identified an issue when my siding was installed and made the project manager aware of the problem. PM quickly addressed the issue and ensured that it was redone the proper way. Upper management followed up with me to ensure that I was satisfied with the project results. I have never interacted with a company that was so customer focused. For this and many other reasons, I would recommend TruGuard for your home project.
My experience with TruGard was great from start to finish-quick follow up from my initial request and the project manager kept me informed of the schedule and any potential issues due to weather. The crew was great as well-took their shoes off to come inside to access the attic and made sure everything was cleaned up inside and out when complete.
TuGuard did an excellent job on my project. Communication was great and the work was top notch. Thank you, TruGuard!
I am an extremely picky person, and TruGuard is the only company I have ever worked with that actually exceeded my expectations. They gave me the best value for my money, and I never had to worry about what was being done, because it was always communicated with me in a way I could understand. Even though they were not the cheapest contractor I met with, they really should be charging more for what you get. I will definitely use them again for other projects.
TruGuard was great to work with from beginning to end. Although they weren’t the cheapest, I felt like we got a great deal. I would rather spend a little more for the excellent service and quality that we received. We have had bad experiences with contractors in the past so this was truly a breath of fresh air. TruGuard is a top notch company that I would highly recommend.
We couldn't be happier with the work done by TruGuard!
I will never hire anyone else!
quality job except for wide gaps at joints and corners. Siding looks good and overseer was very nice and always available. Wish they would have recommended more siding in other areas that i had to later replace. Feel they are very pricey compared to other companies.
If they come back out and look at my sunroof and fix the damage they caused I would be happy with that. Truguard told me what they were going to do and they did it. They are better than most, but they are weather permitting.
Exceptional job! Sales rep, Project Mgr. and subcontractors were all very professional and courteous.
Areas Of Satisfaction - I was most satisfied with the service because it was great.
Additional Comments - They delivered on everything that they said that they would.
Recognized Excellence - Darryl did a great job, and was highly professional.
It is my pleasure to write this recommendation on behalf of TruGuard. Truguard was the contractor for a siding and gutter project on the exterior of my house in the fall of 2017. I had no prior relationship with TruGuard. The scope of the remodeling involved window replacement of all the siding and gutters and partial roof replacement for a two level house built in 1977. The project took 5 weeks and involved 3 work crews (siding, roofing, gutters) While major siding replacement is inherently stressful for almost any homeowner, TruGuard’s services as a general contractor were invaluable, and I am extremely pleased with the final result. Specifically, I would give my project manager “Travis Beaudry” top marks in the following areas: 1. Quality of work performed. The quality of work done was consistently top notch. Travis used subcontractors who were knowledgeable, skilled, and competent in their respective trades. They were conscientious about following project specifications, and their work product rarely needed improvement or revision. 2. Quality of work crews. They had an excellent work ethic, good work habits, strong safety orientation, and emphasized getting the job done right rather than doing it fast. Their pride in their work was evident. They tidied up at the end of each workday. I also found them to be trustworthy, and I felt comfortable with their presence around the home. 3. Project management and coordination. Travis’s prior experience really paid off. He was knowledgeable about all aspects of my project, and was able to plan, coordinate and manage the activities of different work crews effectively. He remained closely involved in overseeing the project from start to finish. His excellent attention to detail, strong organizational skills and commitment to follow-through are assets which enabled him to juggle the extensive details involved in my project without missing a beat. Travis’s familiarity with building codes facilitated a smooth and hassle-free process when it came to permits and inspection.
They are customer focused and professional from the initial meeting through the final project review and follow up.
Professional job, done at a fair price.
I would highly recommend them based on my experience.
This was a great project. Everyone was very professional, did an outstanding job, and kept the site clean every day. The supervisor kept me informed, and followed the schedule exactly (weather permitting). The results are amazing.
We received excellent service start to finish. I have recommended Trugard to all of my neighbors and friends, and would absolutely hire them for another project. Courteous and professional sales team and terrific craftsmanship; no detail was overlooked.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of TruGuard as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys