About this company
Tri-State Water, Power & Air
Tri-State Water, Power & Air provides Detergent Free Laundry Solutions, Standby Generator Products, Water Treatment Systems, Storm Shelters, Safe Rooms, Tankless Water Heaters, Conventional Water Heaters and Air Purification to homeowners, residential living facilities and hotels throughout the Tri-State area. Show more
Tri-State Water, Power & Air provides Detergent Free Laundry Solutions, Standby Generator Products, Water Treatment Systems, Storm Shelters, Safe Rooms, Tankless Water Heaters, Conventional Water Heaters and Air Purification to homeowners, residential living facilities and hotels throughout the Tri-State area.
Since 1992, Tri-State has more than 35,000 customers who have trusted us to take care of their individual needs. We are proud to offer our customers a wide array of exceptional products that will improve the quality of their everyday lives, provide savings and enhance the value of their homes. We focus on providing a custom solution that best fits your needs.
We offer exceptional services at competitive prices, and our products come from leading brands such as Rainsoft, GE, Rheem, Noritz, Briggs & Stratton, and many others, and will be installed by factory-trained technicians with many years of experience. So, you can rest assured that when you choose us
you will be getting the absolute best value for your money and will be investing in products that can stand the test of time. Hide
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Customer satisfaction
Of 16469 customers surveyed, 1999 respondedReviews 1667
Of 1999 respondents, 1667 left a reviewRecent reviews
Customer in Advance, MO
This company is very deceptive. Read the fine print before spending thousands for a bad product.
BARBARA A.
Very good service.
John M.
Great service.
JOSHUA J.
Very professional. Great job on your products. Great quality. We feel better about drinking are tap water now. Knowing we are getting good clean water to drink and wash in. Thank you.
EARLENE A.
So pleasantly surprised with the whole experience. Salesperson was likable and low key. Installation was quick and seamless.
Customer in ALEXANDER, AR
The water tester and the plumber were extremely polite
RICHARD T.
The water testing representative and installation person were professional in their presentation BUT recommending the Go Healthy 360 purchase we made was presented in a less than honest manner. We were told that the 360 products would be provided, until we used up our 16,000 points free of any charge ... no shipping or additional cost. Tester and installer both said the same and that is not the truth. I have little hope of being able to cancel that 360 contract and being reimbursed but I refuse to pay for a product twice! The only recourse I will take to highlighting my "let the buyer beware" concerns will be to Home Depot recommending they not allow Tri-State to sell additional products and services beyond the water softner and its installation. I will report same to the Better Business Bureau. Basically we spent $3,000 beyond what was needed for a service that falls short of the verbal promise.
JANICE M.
I am a sale person myself. I was very impressed with the sales manner and presentation of the system and the benefit of having clean water.
While the system is expensive, I can see the savings benefit. While I don't like to recomend anyone without their permission, I will tell others about our experience
Customer
Workers professional and friendly; well trained
JACOB C.
Tri-state was very good all around.
James K.
WE HAVE BEEN CUSTOMERS SINCE 2007. WE HAVE HAD GOOD SERVICE AND LIKE THE SOFTENING EFFECT IT PRODUCES. I JUST DID NOT LIKE THE YEARLY MAINTENANCE COSTS,
DEBRA W.
The sales staff and installation crew was friendly, very knowledgeable and explained everything
JOSIAH V.
My sales representative, Drew, really helped me out here and my family in understanding what exactly we were getting into. Now having the system for a month, im really glad we went through with this investment.
DAVID N.
very professional
Beth N.
I WOULD RECOMMEND IF I KNEW SOMEONE THAT NEEDED THEM!
JERRY P.
Already recommend it friends and family.
ROY M.
We have been a customer of Tri-state for over a year with our standby generator. We have been very satisfied. When we were informed of the water system with Tri-state we knew it would be a good system. We were extremely pleased with every thing from the presentation to the install. Billy did an excellent job on the install. We will recommend
Customer
They installed it over a month ago, messed up my water. Causing crazy issues.
Paul C.
The company seems disorganized, response time is slow, and they missed multiple appointments. The initial call I received misrepresented the service the company provided. I was told that a lab water test was incomplete and a technician would be able to come to my house and perform a new, complete test. The person who eventually showed up was knowledgeable about the water, but did not perform any new testing. Instead, he was a salesman. I was unprepared for a sales pitch, and ended up with an overpriced product and poor service. Overall, the process has been unpleasant, and I definitely would not recommend this company to anyone until they figure out the issues with their service.
DOMINIQUE C.
Not working well yet
TIMOTHY H.
While I love our system, I would prefer to have a more up front sales presentation regarding the continuing cost of this system.
JODI L.
Its very expensive system. I think we should have researched other systems first.
Grant D.
Service was not the best. Problem was first reported in Dec. 2021 but service did not occur till Feb. 4 and was not fixed correctly then. Repairman had to return but not until Feb. 8 and that fix also wasn't correct. Remains to be seen if the resolution on Mar. 11 is the final chapter.
Julia C.
He was polite, friendly, and talked with me about my water softener and how it was performing.
Bernie M.
The technician was friendly, helpful and answer all my questions.
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