The servicemen that come out to check everything are always so friendly and nice
Company serviced my whole home generator. Came out when scheduled, no issues. There was no feedback after the service.
we love tri-state and the same person that comes out yearly to service it
Good knowledge of product
I have not had service in a while. We sold property. So maybe this is for the new owner?
not sure if i have any experience with them.
I’ve been a long time customer but my most recent experience has me reconsidering. The service call was to remove the drinking water dispenser at the kitchen sink and replace filtering media in the while house treatment system.
We have a water softener. We have had very few problems with it. My issues have been with customer service.
Good service, good product.
We have recommended Tri-state WPA to many friends ~who purchased generators.Thank You!!
Have actually recommended it to a ton of customers when we are called in for Plumbing issues.
I find that Tri-State does good work. However, they do contract service for Rain-Soft company which I have found is untrustworthy.
It is expensive, but we are on well water and needed it
Really regret the monthly payments and it's a pain. System was not explained very well I don't think.
Tri-state always takes care of our needs and I highly recommend them.
In my opinion, the don’t care about their customers and will just do anything to get them to sign up and after that you’re on your own.
The service guy was out of this world, very informative and answered all my questions and even went out of his way to clean the water softener totally out, since I felt it had a odor…
Cleaned up after himself and even filled the softener with all new salt (carried down stairs) which saved our backs…Thank you!!!
Service from the technician was outstanding. I was surprised how much the annual service on our whole house generator went up in price. It was quite a increase.
I have had no issues that were not addressed. However, the system is not performing how I thought and was told it would be. Time will be an indication if this moves up to 4 or 5 stars.
Until customer service gets better with your company, I will not be referring anyone. See below to questions for further info.
You keep trying to replace my reverse osmosis filter you sold me on my water filtration system that I’ve complained about has not been working since the day you installed it, and all you ever say is “sorry to here that I can have my tech check it out and replace the filter for $300”… why would I pay again for something that never worked in the first place!
Service is negligible, contact is non-existent.
Customer service is lacking
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Tri-State Water, Power & Air as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys