They provide quality workmanship, reliable customer service, are always available and I am delighted to do business with them.
did a thoroguhl job and leave a clean area when you're gone
I have used them for many years. They are professional and efficient. I am pleased
They were professional, responsive, and did an excellent job
Great company. Great experience.
They did a really good job. I was very satisfied. The workers were very professional and courteous.
Recognized Excellence - Hector- Very knowledgeable and conscientious.
Areas Of Satisfaction - Promptness, workmanship and there knowledge in the business.
Recognized Excellence - All that we were in contact with were very professional. Joralyn in the office was oneI had contact with she was very positive and went above and beyond working through numerous situations. Truly an asset to the company.
Additional Comments - Excellent company.
Town and Country Roofing repaired some roof rot and damage to our home. The crew was extremely professional showing up on time, cleaning up the area after the work was completed, explaining everything they would be doing and what I found the most helpful, explaining to us how to keep our roof healthy. I highly recommend Town and Country Roofing.
Areas Of Satisfaction - They are very professional. They explain what they are doing. They show up on time. They exhibit high safety protocols.
Recognized Excellence - Francisco was outstanding. I would recommend him for exceptional service. He is prompt, professional and experienced.
Town and Country Roofing Inc. came highly recommended. and we are pleased in every way with their fine work.
From the first contact until the final inspection Town and Country personnel were wonderful. The worksite was kept clear of debris and we were kept apprised of progress at the end of each work day. Highly recommend.
Areas Of Satisfaction - I was most satisfied with the quality of the work and the communication.
Very professional! Good company!
Town and Country Roofing did an excellent job from start to finish. They were very helpful and explained everything they were going to do and why. Great team.
The were fantastic.
The "job" was to inspect my flat roof to check for any wear of the roofing material or seams that were in need of repair/reinforcement. Town & Country reported all was in order and no repairs needed. I was not at home during the inspection and they could have recommended unneeded repairs. Instead they were completely honest, saved me money and passed on the opportunity to fake repairs. I have had them do annual inspections and will continue to do so going forward.
The quality of the work was considerably beyond my expectation. Excellent.
The whole process went smoothly from start to finish. Excellent work by whole team!
They were very good workers. They were on time and very professional.
What a great experience working with T & C! They did what they said, on time, on budget and with professionalism.I wish all of the contractors that we used worked as hard as Town & Country!Thanks you guys.
Okay experience. Professional and knowledgeable during the sales process but once I had questions after the roofing was done they seemed to ignore me or were very curt.
Great job at a competitive price.
The quality of work was A+. Reuben went above and beyond. He answered all questions and concerns promptly and patiently.
Areas Of Satisfaction - They are very professional and organized. The respond very quickly.
Areas Of Satisfaction - The amount of time it took to complete the job. They did it in a timely manner and we were happy with the result.
Additional Comments - We were satisfied and happy with the job and we will use them again in the future if needed.
I am a loyal customer. They have been terrific to work with!
I highly recommend Town and Country Roofing. Their staff and workmanship is very professional. Even when there were difficulties that came up they worked through them to my satisfaction.
They are a very reputable company, the staff is very knowledgeable, and when you make an appointment, they are very specific to make sure they show up. When I moved in here (it's a new house), the way the roof was put on was a problem and they knew how to correct it. It's working perfectly and this was sixteen years ago! No more problems.
Recognized Excellence - Francisco provided exceptional service. He has been helping me all these years - he's the main man.
Francisco and Caesar did a great job fixing the roof.
Areas Of Satisfaction - Workers who came and did the initial inspection seemed very knowledgeable. When they returned to do the work they explained what they did and made me feel comfortable about the state of my roof after the repairs were made.
Very professional roofing company!!!
Recognized Excellence - I would like to recongnize Ruben Tamayo, Raul Munoz and all the employees who worked on the installation of my new roof!! All were very professional!
I am so pleased with my new roof. Ruben was great. Arrived on time and gave me houses to see so I could make a decision. The crew was terrific. Arrived on time and always left the job clean and the foreman came by most everyday to make sure all was taken care of and what the next step would be.Would highly recommend them.
Areas Of Satisfaction - Always cleaned up after each day. Left everything in order.
Recognized Excellence - Raul - the foreman. Was so polite and kept me informed as the job progressed.
Recognized Excellence - I would like to recognize Manny for his exceptional service.
Recognized Excellence - Raul Munoz. His crew was hard working and he was there to answer any questions I had. Easy to work with and the install was great.
Great company to work with, they were very clean and organized and paid attention to the details. All companies should be like this.
Town & Country Roofing was professional, able to identify areas that needed repair, communicated well, and everything was completed correct the first time.
I think everything went ok other then the skylights being ordered the wrong size. I was promised by Hector that he would call me when they arrived and that did not happen. I had to follow up several times to find out when they were to be installed. I was not happy with the lack of communication when T&C was the one who placed the order wrong. Michelle was great in the office and made sure I was taken care of and the install was scheduled.
Areas Of Satisfaction - Michelle in Customer Service was excellent all the way through.
Areas Of Satisfaction - Quality of work and materials. Started and finished on time.
Professional & Organized - Solar shingles were halted in transit due to a mis-communication between Ruben & Dow, and it took a bit to get the installation moving again. With the exception of that piece, the organization & professionalism was Outstanding!
Recognized Excellence - Jeff White (project manager for my installation) was excellent. He was well-organized, effective, and communicated well.
Areas Of Satisfaction - The installation and clean up. They were very efficient and through.
Additional Comments - I was really impressed with everyone at Town & Country Roofing Inc.
Recognized Excellence - I would like to recognize Jeff, the owner, and Delfino Escobar.
I would highly recommend them. They did a great job and it was reasonably priced. I'm very happy with the job.
Areas Of Satisfaction - The onsite crew was really excellent.
They were very organized and clean. They are very easy to work with.
They were all professionable and respectful. I thought the job was done on a timely matter.
I had never written a satisfaction letter before, but I wrote my first one because Town & Country Roofing was so great!
They did a great job. Their guys knew what they were doing and you could talk to them about the job
They were very professional and kept me appraised of the corrections and updates.
They did the job and they did it right.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Town & Country Roofing, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys