Professional and has the expertise to do the job according to code.

This company was great to work with. The staff was very professional and I felt like I had an ear from them whenever I needed to get clarification or wanted to discuss the ongoing project. I am happy with the finished project I can’t wait for the pollen in Va to cease so I can go out and decorate.

This was a very upsetting and aggravating experience from early August until early winter.

Total Remodeling Systems are very professional, reliable but I think that they should work a little bit on the price.

The experience we had was so bad that it would take too much energy to even write out all the issues we had.

I love my new sun room done by Total Remodeling Systems.

I now have a beautiful sunroom, which a future owner may use for many different purposes and we will enjoy for many years.

I like the screen room now that it is complete; however the process to obtain the completed room was arduous.

Let's just say I won't be contacting them for any other work I want done to my home.

Steven, the worksite manager, was professional and seem to do everything in his power to have our deck built in the time frame given. Other associates that we worked with were not as kind nor professional and they were not honest in their use of subcontractors.

We love the room but the overall process was disappointing

They were much improved this second time around.

They were very professional. They got all the permits for the extension that they did. They worked very well with the building inspectors, and they got everything that was required done.

I would suggest them with considerations. I would tell them to make sure they finish the job, and not to leave the house until the crew is done to make sure the job is finished.

Very professional. We are very happy with the workmanship and the quality of the room! We love our room!

I am most satisfied with the deck they built me. My experience with them was great because they were nice, they listened, and they handled any problems.

Areas Of Satisfaction

Areas Of Satisfaction - The quality of the workers work was great.

Totally professional and courteous. Could not have been more pleased.

We am very satisfied with our sunroom. We enjoy it everyday.

Areas Of Satisfaction

Areas Of Satisfaction - The project manager was easy to reach and amenable to changes.

Areas Of Satisfaction

Areas Of Satisfaction - i am most satisfied with the the professionalism and amazing follow up.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied in that they removed all the construction debris and cleaned up after themselves.

Clean & Safe

Clean & Safe - Considering they worked this winter, they deserve a 5. Due to the weather, this project should have been postponed, but they did it anyway and did a fantastic job!

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with their professionalism.

Areas Of Satisfaction

Areas Of Satisfaction - The overall communication was really good. I felt that they let us know what was going on and if there were going to be any hiccups along the way.

Areas For Improvement

Areas For Improvement - None. They were very good.

Areas Of Satisfaction

Areas Of Satisfaction - Their professionalism. The people who worked and quoted the job were good and they kept me informed. They're very cost competitive as well.

Additional Comments

Additional Comments - We were very pleased and we will definitely use them again.

Problem Resolution

Problem Resolution - We have a little bit of communication problems. Everything else is overall good and I have recommended them to people. There are just a few things here and there.

Areas Of Satisfaction

Areas Of Satisfaction - The contact with total remodeling was professional.

Areas Of Satisfaction

Areas Of Satisfaction - I am most satisfied with getting things done in a timely manner. They were quick once everything was started.

Areas Of Satisfaction

Areas Of Satisfaction - The project manager was very good once he got on site and kept me informed himself as to what was going on.

Areas Of Satisfaction

Areas Of Satisfaction - I am most satisfied with the process from start to finish. Everything was what was indicated and promised and I have a final project that I am satisfied with. The timeframe was a little offset of start of the project but that was the only thing that was off.

Areas Of Satisfaction

Areas Of Satisfaction - Excellence of design & Construction.

Areas Of Satisfaction

Areas Of Satisfaction - I am impressed with the quality of material. They are what they promised and the finishing of the project is good as well.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with their professionalism. The project manager was very accessible.

Areas Of Satisfaction

Areas Of Satisfaction - Ricky Stocks, the project manager, was very good at making sure they did everything that I needed them to do. When they went under the house they fixed my gutter sleeve. They were very accommodating. They did very professional work. Things were messy when they worked. The drywall people (the young lady) cleaned up every little thing, leaving it spotless. They were very careful and cleaned up. The electrician was very accommodating. The painter was not too swift. Ricky and his men were very good at working hard. The insulation was the only scheduling problem.

Areas Of Satisfaction

Areas Of Satisfaction - Most satisfied: 1) With the finished glass enclosure, high quality. 2) The workmanship 3) TRS communications with us4) Before we signed contracts for the work the sales presentation was very well done. We were given a clear drawing of how the finished enclosure would look. The finished enclosure matches in every detail.

Areas For Improvement

Areas For Improvement - They did not fall short anywhere. They were very professional and took pride in the work he did. Highly recommend them. We thoroughly enjoy our room.

Areas Of Satisfaction

Areas Of Satisfaction - The contractor was not pleased with the drywall job the person did and he had them redo it. He said,"he wouldn't want it done in his home like that and would not do it that way for a customer either."

Areas For Improvement

Areas For Improvement - The windows they put in were encased in a dark brown enclosure and it does not really match my stain. I'm not sure if that should have been their job or my job to do that.

Areas Of Satisfaction

Areas Of Satisfaction - I was generally satisfied with the whole job.

Communication

Communication - They communicated very well, especially the especial the project manager Joe Henley.

Likely To Recommend

Likely To Recommend - We have recommended them to our friends already.

Areas For Improvement

Areas For Improvement - They did not fall short of our expectations.My wife and I are thrilled with the whole project.

Areas Of Satisfaction

Areas Of Satisfaction - I am most satisfied with the communication I had when dealing with Joe Henley.

Lead Source

Lead Source - We found them on their website and made a phone call.

Additional Comments

Additional Comments - We are very, very satisfied, they were good. We have recommended them to all of our friends.

Areas For Improvement

Areas For Improvement - The only thing is we had a bit of a time getting in there the first time. They came later than they stated.

Areas Of Satisfaction

Areas Of Satisfaction - They worked hard to find a leak we had, and they addressed it in a way that provided confidence that it wouldn't happen again.

Areas For Improvement

Areas For Improvement - Everything was completed as agreed upon, so I don't think Total Remodeling Systems fell short in any areas.

Areas Of Satisfaction

Areas Of Satisfaction - If I had any questions, I could call and receive a prompt and courteous response. Also, the workers were friendly, knowledgeable and always ready to "go the extra mile" if required.

Additional Comments

Additional Comments - It has been a pleasure working with Total Remodeling Systems. I have received many compliments on my sunroom and I am enjoying it everyday.

Value

Value - I feel like I paid a lot of money for a very good product, like if you buy a Mercedes. Is that better than buying a lesser car for less money? I think so, so I'd say it was a reasonable value.

Trust

Trust - They have been very good about that thus far.

Punchlist

Punchlist - Everything was completely addressed, and as I recall, it was done in a timely manner, but I don't specifically remember.

Areas Of Satisfaction

Areas Of Satisfaction - I had some unusual needs. The warranty, quality of materials, and the ability to respond to unusual site conditions were big factors for me.

Lead Source

Lead Source - Somebody in our neighborhood mentioned them to me.

Areas For Improvement

Areas For Improvement - They need to have a few more things on site, extra materials just in case.

Areas Of Satisfaction

Areas Of Satisfaction - The carpentry work and finished work looked really nice once everything was done.

Additional Comments

Additional Comments - I am very happy with it and am happy with the end product.

Areas Of Satisfaction

Areas Of Satisfaction - We were extremely pleased with Randy Sobers who did the work. He was conscientious and did very careful work and was always very pleasant to work with.

Areas For Improvement

Areas For Improvement - I don't know if there were any. Everything went so smoothly, it was kind-of amazing in a sense. We didn't have any conflicts. We did have to have them come back and redo some things. I'm not happy with the finished drywall work inside. It was a little messy and not as neat as it could have been. I did the painting where the drywall was finished off, and I had to spackle and sand it down. That would be the only complaint. I probably could have had them come back. We finished it Christmas of last year.

Areas Of Satisfaction

Areas Of Satisfaction - The time frame.

Additional Comments

Additional Comments - Everything was good. When you hear of people doing additions, you hear of some kind of screw-up or problem, but if there were any problems, they were right there to address it. It was all good.

Communication

Communication - There was constant communication between us, the builder and the manager.

Likely To Recommend

Likely To Recommend - We have already been doing this and showing others our sun room so they can see how nice it is. We even share photos on Facebook.

Areas Of Satisfaction

Areas Of Satisfaction - They showed up every day, and all of their workers were very competent . It was obvious that they had built many additions like mine.

Lead Source

Lead Source - I contacted Four Season's Sunrooms, and they referred me to Total Remodeling. I had also picked up their brochure at an Arlington Home Show last year.

Areas Of Satisfaction

Areas Of Satisfaction - I thought Randy was an exceptionally qualified person who performed his job with expertise and in a timely manner. I would enjoy having him work on any project I had in mind. . . . .

Additional Comments

Additional Comments - My association with the Project manager, Michael Gordon, proved essential to the satisfactory completion of the job and I was very impressed by his professionalism. . . . .

Expertise

Expertise - Excellent team from beginning to end.

Professional & Organized

Professional & Organized - There did appear to be some miscommunications between the builders and the planners; however, the issues were quickly resolved by the project manager and actually resulted in a better end product with a more pleasing exterior appearance. We are very pleased with the end results.

Schedule

Schedule - We did have some concerns initially that the project was taking too long. However, in retrospect, we are happy with the work that was done and the delivery, especially considering that TRS lost about 10 days due to heavy rains. Additionally, more excavation was required than was originally anticipated. John Campitell, Project Manager, worked very hard to keep the project moving forward.

Construction Quality

Construction Quality - Our project was completed in mid-November. We are very pleased with the quality of the work and appearance. The project results were as promised in our contract discussions. Mike Freeman the installer was outstanding and very meticulous about his work.

Communication

Communication - TRS did well in keeping us up to date on schedules and any revisions to the schedule.

Problem Resolution

Problem Resolution - The planner (Bart Scesney) and project manager (John Campitell) worked well in addressing any issues that we had in taking the necessary actions to address our concerns.

Areas For Improvement

Areas For Improvement - TRS delivered what they promised. The end product exceeded our expectations and we are pleased.

Areas Of Satisfaction

Areas Of Satisfaction - We were pleased with the planning process (including change orders) and the workmanship of the installer, Mike Freeman.

Additional Comments

Additional Comments - We are very pleased with our new addition which provides us additional usable living and entertaining space. We also gained a large enclosed storage area which was is a real bonus.

Areas Of Satisfaction

Areas Of Satisfaction - The quality of work was exceptional. The project manager was quick to resolve any questions, no matter how minor the question. The team took pride in their work.