I am not likely to recommend them because of the failed inspections and lack of communication.
They did a good job. I am not complaining about that. I'm just complaining about the business side and them not taking the money.
Everyone who wore a uniform or worked for the government should stay from this company.
Horrible company to work with. They did 6,000 worth of damage to the soffits, facia, and gutters to the house on top of coming in 5k over budget. They promised to show us before and after pictures of any wood they had to replace. They replaced 36 sheets of plywood, yet can't produce a single picture as to why they did it. They refuse to fix the damages they caused. They didn't clean up their mess when they were done. They couldn't even be bothered to run a magnet over the driveway so we got two flat tires from it. They have been completely unresponsive and unprofessional. They left the house in such bad condition my 85 year old father-in-law, who is in a wheelchair, couldn't even use his front door. And the crew leader "Joe" was just flat rude to my father-in-law. Any time a question was asked about why they weren't doing something the only response was "refer to #7 on your contract".
I am a general contractor in Florida. I've been averaging 15-25 homes a year mainly in a high velocity zone. I was on the roof as they were working when they were doing inspection on the roof to see if there was rooting wood up there. Also, when they were doing flashing, and as they were nailing my roof off, I was there. I gave them a 4 star for everything they have done. They were off my roof in about 2-3 days tearing it off and repairing it. With my background as a superintendent owner of a business, I highly recommend them. I've been a general contractor for 48 years.
No, I would not recommend them to a friend.
No, I would not recommend them to a friend.
I am very disappointed and so regretful that I hired this company. As of 08/18/2023 the work that they were contracted to do is still incomplete! On 10/25/2022 I was solicited on social media after posting in a local Facebook group looking for a reliable contractor. I expected a few messages but not such a promising message offering to meet all of my construction needs. To my surprise I was contacted by Citrus Contractors, but I was told that they are owned by Angi, as in Angie’s list (I didn’t know that they are also Total Home Roofing at that time). They said that they can definitely do all of the work I had described in my post and even offer to help with my insurance claim. I thought it was perfect because I had so much damage in so many different areas of my home and I knew I would need a lot of different types of trade work in order to get my home back to how it was prior to the storm. Unfortunately, it has not been perfect. It hasn’t even been okay..its been a nightmare that has been going on for almost a year. They have caused more damage, extensive damage that wasn’t there after the hurricane, and are now refusing to fix it. They are also charging me the full amount of my contract without doing most of the work, and are cheeky enough to put it in writing. They put a lien on my house after knowing that my roof failed inspection, but will not communicate with me. The roofers that they sent were all drunk and I have video proof of them drinking alcohol while working on my roof. They’ve left such a mess at my house that a roofing nail embedded in my husband’s leg while he was mowing the lawn, he was out of work for a week fighting the infection that it caused. They have fired almost every person that has had any contact with me. I do not recommend this company to anybody. They are horrible! Not only do they do bad work, but the refusal to communicate with me as a customer is so disrespectful. At this point, I may have to hire a lawyer in order to be made whole and to have the lien removed from my house. A lien that was put on for the roof that failed all three inspections and had to be replaced. My home has been in a constant state of construction since October of last year. This should not happen to anyone. This is not how a good contractor does business. Do not hire this contractor, in fact, put them on a list of terrible contractors that no one should hire..be warned!
They did a good job. Overall, I was satisfied with the work, timeline, and ability to meet their schedule.
Stay away and find a company that knows how to put on a roof, so they don't mess up your house, or find a company that is insured and will own up to the problem that they created.
Buyer beware, make sure that you're clear on the contract that you have with them. You need to make sure they will follow through on promises that they make. They don't follow through on what they say they will, but the workmanship is good.
I am still waiting for them to address issues that were not resolved at the time of the install of the roof.
They were on time and did the work. I was very pleased.
I have already recommended them to a friend.
I was satisfied overall. They did a good job.
I am not likely to recommend them because there were too many issues. The salesmanship was great, but it didn't come through the way we expected it to. No one else has had issues with the companies they used.
I would use them again!
If I wasn't wearing the right shoes, I would have stabbed my foot. I used to do construction and I understand that happens.
They did a great job. The roof came out very nice.
The work was done in a professional manner and the communication was excellent. They handled everything professionally.
We have already referred you to others.
The process went quite smooth. The construction crew was very professional. The job was done right the first time. Thare were no issues. Thanks for the good job.
Nails, nails, nails everywhere! We asked them to clean them up but to no avail.
I think they were pretty professional. It was a job well done.
The initial person that came out was very helpful, gave me an estimate and helped cover bad spots until roof could be completed. Once i signed the agreement with him, he vanished. He wouldn't answer calls, return messages, answer texts and ignored me for months. Once Mary took over, things went much better. Turns out the estimate was thousands low causing a delay and shingles were unavailable. Mary did a great job, explained everything and got the job done well. Overall, the roofers did a great job and the end results I am very happy with.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Total Home Roofing and Construction as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys