We are very satisfied, they did an excellent job.
The crew members had great personalities and worked efficiently as a team. Site was cleaned up as they worked and secured as needed from possible rain. Very happy with the explanation Don gave me as to what I was getting and what to expect. Weather did not fully cooperate with us, but I was kept apprised of what they would be able to do and when; so it all worked out well. I have recommended them to neighbors who have new roofs in their future.
I was very satisfied. They made a few recommendations that will help a lot especially this summer.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Ti-Con Roofing as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys