The project manager was very nice but inexperienced. The floor contractor was very rude, very threatening and did a terrible job.
I don't think I would do that. I don't have friends who need work done.
They were very professional, very punctual, and it was a quick, easy process. They were very knowledgeable and answered all my questions. It was easy and not painful. They were very efficient. I would use them again, and I would recommend them to friends and family.
Thomasville Restoration was absolutely professional and courteous.
Professionalism throughout the whole process. Great crews.
In the beginning I wasn't quite aware or knowledgeable about the process of what was going on. I may have made some different decisions in the end. They worked to make sure everything was okay and that I was happy with their services, so I was happy in the end.
Ever Ramos, Jose Ramos and his crew did an outstanding job restoring our second floor. The guys never stopped working. Keith Gayles and his moving crew got the job done in no time at all -- both times. Brenton Breslin did a great job of expediting. They really did work like a Dream Team! I would definitely use them again and highly recommend Thomasville Restoration.
The treatment was very personal in a very positive way.
I am completely satisfied. They did an excellent job.
Thomasville Restauration was prompt in coming to remediate the damage until their work was directly covered by the insurance (mold and containment of the problem). They then proceeded with sending an estimate of the remaining work to be done to repair the damage. However, after making an under the market estimate for the repairs, they never followed up on the additional estimates we requested regarding additional work non covered by the insurance. I was hoping to hire them to do the work at the amount they quoted given that it was the amount the insurance was covering. They never returned my calls as if they don't want to do the work at the amount they have quoted. Was poorly treated by the person on the phone when I asked to speak with the project manager. This meant that I had to search for other contractors to make new estimates and resubmit to my insurance. The difference in quotes was of $4000 which is substantial.
They were very easy to work with and the pricing is fair.
I had to deal with multiple departments within Thomasville; pack out to pack in, to mitigation to arbitration and then reconstruction. Each department was very communicative. They communicated very well. They were detailed in schedule, showed up on time and stuck to the schedule. The time frame from start to finish with all those department was fantastic. At first I had another company that did not do a great job and I pushed my insurance company to find a new company. I am very thankful that my insurance company found Thomasville.
They are 100% the best!
Please do not use Thomasville Homes, be weary.
Thomasville was very professional prompt and my house never looked like it was destroy due to rain...Their customers service was amazing!!!!
Simply terrible. We are still going through the process with the Company. They started off good with the cleaning services and the interior painting. The lack of communication on their part was another issue. Their representatives don't follow through with their customers. Plus, the language barrier amongst their employeres. Not to mention, Using third party vendors, when I was told only the electrician would be outsourced. According to their own employees, Thomasville overextended themselves with too many jobs that they can't handle. Therefore, customers like me suffers. I regret choosing this Company to work in restoring my home after a devastating fire.
The material they used was not as good of quality as what we had, we had wood shelves in the closets and wood doors and they used metal shelves and light weight white doors
We have a custom built home that was damaged by a large tree falling on the roof. Thomasville Homes did a superb job from start to finish, from securing the home to the final finishing touches. Our home utilizes unique materials and construction techniques. The Thomasville Team adhered to these requirements with great workmanship to produce a beautiful finished result. Based on our experience I would highly recommend Thomasville Homes.
After having a tree fall on my house, I was dreading the process that came with using insurance to fix things. I will say that my insurance company did a great job by recommending Thomasville. From that start of working with Char and Mike, they were incredibly responsive and professional, and moved the process quickly from estimate to execution. Carlos was the project manager and had everything completed as scheduled and I was amazed with the quality of the work. I have already recommended the team to others!!
Thomasville Homes were very cooperative with meeting our needs and we are very happy with the results.
It is a shame that this company does have discounted price for senior citizens and Veterans.
they ere responsive to my wants as far as materials being used and cooperative to any suggestions I had
I would highly recommend Thomasville Homes for a restoration job. They dealt with my insurance company. My insurance company originally told me to go get quotes with contractors. I started getting quotes and contractors would only do parts of the job. Finally, after several months I got Thomasville Homes and they came in and dealt with the adjuster. They went item by item and everything was handled prefectly. Once I got Thomasville Homes the weight of the problem was lifted. They came in and cleanned up. There was nothing left behind. My house looks like a new house.
Thomasville Homes provided exceptional service from beginning to end. I highly recommend them for all of their services they offer.
Working with Thomasville and their employees was a wonderful experience! Carlos Mejia and his crew were outstanding. Their arrivals and departures were always timely. Their workmanship was amazing. Based on their work ethics I would highly recommend Thomasville!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Thomasville Restoration as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys