Every time I email a service request for a request for our Annual PM service, it takes about 2-3 weeks to get a response. And even though TORC actually replaced the entire roof of both our buildings and we have a signed contracts for annual PM service. I was told that it's up to us, the client, to "remind" TORC of when the annual PM service is due. There have also been a few issues that were found from a TORC inspection on the roof that I was told that I needed to hire "another" roofing company to handle.

The Original Roofing Company is great to work with.

The Original Roofing Company had excellent customer service and a quick response to emergencies. We had a roof leak, and they were very quick. They addressed it the same day.

The work has been done expeditiously and quickly, and I am grateful for that.

I have already given your name to a friend of mine,.

Very professional and customer service oriented.

Expedited my work order efficiently

Once a date was settled upon, we were very satisfied. They had different team members come for cleanup and later inspection. The roofers did a quality job and were very experienced and efficient. Very pleased. A bit difficult to contact and get return calls in the early stages, but that was resolved and everyone was very helpful.

The work was completed correctly. I had no issues. They did good work.

They were very professional, and very prompt. They communicated very well.

They were a great company to work with.

This is the second time we have used TORC to repair our roof and have been very pleased with the quality of work and the employees we have dealt with!

On time and did a good job!

They did exactly what they said they were going to do.

High quality work at a reasonable price.

They are very good with their pricing.

From the estimate to the completion, the workers were the most courteous and professional that I've ever come across.

I was quoted $71,000 and you came in at $10,000.

They did a great job from the initial bid through the final installation and pickup.

They provide excellent service. Jameson is a great guy to deal with.

Great service and very reliable

We still experiened roof leaks after the most recent roof repairs.

I can’t recommend a company that treats customers as I trustworthy children. The communications were off putting and unnecessarily aggressive.

They did a wonderful job

Great custom service and urgency!

I have used TORC for years on my commercial building and home. They originally did both roofs when the roofs were new installs. I will continue to use them and would recommend them in the future.

The entire staff is timely, professional, courteous, and deliver a quality product.

The Original Roofing Company did a very good job.

They did great work in a timely manner. The response time was good.

They did an excellent job!

I have had an issue after the work was completed and has not been addressed yet.

Areas Of Satisfaction

Areas Of Satisfaction - Regarding if they met or exceeded my expectations, they were good. They did a timely job, and it was scheduled well.

They made everything easy for me. It was very convenient that I did not have to be at home for them to complete the task.

I would not like to leave a public comment or review.

They are pretty messy.

TORC is always professional and does a great job on all of our projects.

We are happy with the outcome of the project.

Great job from start to finish.

I would totally recommend the original roofing company. They have a good staff and they're very knowledgeable. They took pictures of a work. They worked with my time schedule also.

Everything went smoothly except for delays that contradicted the timeline that I was given. The first gentleman who came out to give a quote stopped a mall leak above my bed. This was totally unexpected as he was not being paid for this.

They didn't clean up after there work!

They did great work in a timely manner.

My repair quote included new drip edge and bird stop. Neither one was installed at the time of the repair. It has been over a month and I have not been contacted about scheduling the completion of the work.

I have already told several people that if they ever need a roofing company to consider TORC. Service and workmanship were great and the price was several thousand dollars less then any of the other three companies I received bids from.

Very professional, answered all my questions, timely response

Punctual and thorough service.

A tech showed up a day or two after the scheduling call and got the work done.
Have given your contact information to another general contractor

They are the best in town.

They have great service.

Areas Of Satisfaction

Areas Of Satisfaction - The installers tried their best to work with some difficult homeowners and that was above and beyond my expectations.