About this company
French Steel
Inspired by French architecture,The French Steel Company has offered the finest custom steel doors and windows to discerning architects, general contractors, and homeowners throughout the United States since 2005. We provide tailored services to create doors and windows of the highest technical quality that meet each client’s unique specifications. Our team of professionals is available to you throughout the entire construction process from design to installation.
Types of work
GuildQuality surveys
Badges
Customer satisfaction
Of 293 customers surveyed, 113 respondedReviews 94
Of 113 respondents, 94 left a reviewRecent reviews
Customer in Atlanta, GA
The quality of the French steel doors is 5 stars. The score is lowered due to the people we had to deal with (Scardino Doors), and I would not recommend them. We were looking to have them handle phase 2 of our doors, but we decided not to because we do not want to deal with Scardino Doors.
Response
Lori H.
Everything was great, but no one told me that the interior and exterior framing weren't done. If I had known that, then I would have dealt with it straight away. Everything else they did was great, top-notch. I would recommend depending on the audience. Most of my friends would go to Lowes.
Amy S.
French Steel was one of the easiest companies to work with during our build. Clear communication always and a superior product made the choice simple. French Steel is the best in the industry!!
Andrew F.
This was one of the worst experiences we have ever had with a company. So many bad customer practices there is probably not enough room here to elaborate on. In summary, they do not take responsibility for there own actions when things are not correct. They have a very poor shop drawing process, when changes are made on the drawings they do not get picked up. Then they try to rationalize their own misguided interpretation of the drawings. The owner of the company does not understand the drawings himself. When they get something wrong and do admit responsibility they put off making reimbursement until they have to be reminded and hounded a number of times. Blame gets placed on the bookkeeper then blame gets put on banking changes, etc. etc. Delivery of incorrectly made product kept getting pushed back and the only way we would find out was our calling to inquire. There was no proactive notification of delays. When you tried to rationally discuss problems about shop drawings or product discrepancies the Owner always defaulted to telling us how busy they are and how stressed he is, not really caring about our experience. They experience was so bad our client even saw with whom the problem lay.
Musab K.
Terribly disappointing.
Kelly B.
I contacted French Steel to fabricate a custom wine enclosure that I designed with a client. They were wonderful to work with from start to finish. The size and configuration of the enclosure was very exact and working with their technical team on the shop drawings was easy and the plan came together perfectly. We all could not have been more pleased with how well the project turned out, the wine enclosure is a showstopper!
Lucas F.
The door
James B.
It was worth the wait, because I know they are having supply chain issues and getting the doors in. The wait was worth it.
Joel G.
They did a very good job.
Customer
They provide high quality service, materials, and installation.
Phyllis B.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - Door Quality
Marcy L.
The company and Holly are both amazing. I would give them 10 stars if I could!
Additional comments
Lead Source
Lead Source - My architect referred me to them.
Additional Comments
Additional Comments - We are building a house and this was the easiest transaction we went through.
Customer
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - They exceeded my expectations in the details of the work.
Lead Source
Lead Source - I found The French Steel Company on Google.
Jodi S.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - Very professional staff
Lead Source
Lead Source - Google
Peggy L.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - The service tech repaired a broken lock on my custom iron door. It matches the patina perfectly. Excellent craftsmanship.
Drew M.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - They met all of them.
Rasha F.
They are a great company!
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - They met or exceeded expectations in the quality and the design.
Additional Comments
Additional Comments - They did very nice work, and I enjoyed working with them. They are a dedicated company, and the people in customer service are amazing!
Joanna S.
Great quality and workmanship
Eric H.
Quinn at Scardino Doors is great and very communicative. The work is also very good.
Eric M.
We had a great experience with them. I would highly recommend them if someone was in the particular market for the doors they sell.
Rasha F.
They have a very good system of service and the quality is very high.
Wendy T.
Out of all of our renovations, the custom 9' Fench Steel door/window and Iron Front Door designed and installed by Scardino were by far the best decisions we made. The quality and craftsmanship is some of the best I've seen anywhere and Holly and her team are professionals. We did have a couple of setbacks during our project but communication and expectations were managed as well as can be expected. Will definitely use and recommend Scardino again!!!
Cindy H.
It was great that they coordinated and communicated well with our general contractor.
Beth S.
We are beyond pleased with the quality of our door. The instillation process went perfectly. I have already recommended them to a friend!
Gary H.
They made everything look new. Like it was when it was first built.
GuildQuality
Customer feedback report
