I ordered a bathtub package from the sales guy. I wanted the backslash to go up to the chair rail as I did not want a shower with high walls. Also, they said they would put grab bars at the tub so I could get out of the tub. I could not see what this would look like ahead of time because there was an old garden tub in there and it came up to the chair rail. But they promised me it would look nice and I would love it. What I got was a bath tub with bare sheet rock walls around the tub. I can not even use this tub because the sheet rock would get wet and it would destroy the walls immediately. So the bath authority has given me a bath tub I can't even use unless I start a new order and pay extra for the short backslash and grab bars around the tub which should have come with the original order. So, no I am not happy!

I liked everything about my experience with this Company from start to finish.

The workman promised 8am arrival on thurs 9/18 & 8:18-8:45 fri 9/19. Arrived at 11 on thurs and 10-10:15 on fri. I was told eight away that the faucet did not match the bathroom color scheme but matched the signed contract. I WAS TOLD THERE WAS A BLACK FAUCET AVAILABLE AT FACTORY BUT SINCE IT DIDN'T MARCH CONTRACT, THEY WERE UNABLE TO BRING IT TO SHOW ME.
l emailed Richard Paterson asking why a brushed nickel faucet was sent with a bathroom that had a white ,beigeblack and gray color scheme....he told me he "I" picked it. I told him at first meeting I am color blind...unusual for a female, but I would rely on his help and black scheme would make this easier. When the workman showed me the faucet I could tell it was not a match for the gray/black sink. The workman stated it's in the contract I could request a color change but they could not guarantee if/when that would happen or when/ if I would have a functional bathroom, since it was in the contract. It is an eye sore and for $18,000, a disappointment. I feel like I overpaid for this because I have a handicapp the salesman was aware of. Also the basin I chose was black,beige,grey,white, I have a pic and Pat told me I could not have it because of the mirror. I told him I would remove the mirror so it would fit. Not happy with whit,gray,black basin...I'm glad I didn't paint the wall beige....