Where should I start? The company was a day late starting (Granted they had scheduled on January 1st, a National Holiday). And instead of taking 2 days, it took 5 days and they never completed the project.

Additionally, the new walk-in shower LEAKS under the doors. The glass doors are hanging a half inch above the tracks and water splashes under them and onto the flooring.

The installer promised to come back Thursday January 8th or Sunday January 11th to finish, but no. Never called or showed. The company promised to call us back, but its been TWO weeks and no word from them either.

After we had originally met with the salesperson, we were excited for our dream bathroom. Instead its become an overpriced nightmare. Cannot recommend.

The installer, Antonio was great and he did a really good job. But now after just a few months the show door is missing a part and not closing right. We have been trying many times to call for customer service but no one returns our calls, texts. We need someone to fix this problem.

Very expensive. I don’t know many that would pay this much. I guess we knew we had to have this done. But most people that I have told how much we paid for this have sticker shock and maybe I should have gotten more quotes.

My husband needed to have the tub converted to a walk-in shower and a higher toilet put in due to his mobility problems.
Once the down payment was paid, we had a hard time getting a starting date. Once we got a date, it was changed twice. First it was moved up (which was great} but the day before it was to start they delayed it because the previous job needed more time to finish.


Several items were missing and delayed the completion of our installation :

No toilet had to stop working to get to Menard's to get one

Wrong shower head Chrome instead of oil- rubbed Bronze need to install correct showerhead

No Moen Soot Resist Magnetix Remote Dock for handshower on long wall of shower


I called the company regarding the above and I'm waiting for the correct showerhead and the remote dock for the shower head to be installed to finish the job.


The installers did a good job installing with what they had.

This whole process was a nightmare

Sold as a complete bath remodel to be completed in 2-3 days. Our responsibility was to paint walls upon completion. Demo started on 8-11 and today (Sept 1) I only have a temporary shower and toilet in the bathroom. No sink, open walls, no flooring, extension cord light. This is our only bathroom on first floor.

Some communication stuff

Return my phone call to discuss an issue

Installation got cancelled day of at 9am. Was told it would take 2 days instead of one. That would have been fine if I was made aware of that beforehand. Sales team ordered wrong tub which is delaying another week minimum. I haven’t even been reached out to by anyone to reschedule the last bathroom. Installation team was great however.

The install was done in a professional manner. The installer was polite and answered all questions. The cleanup was finished. My wife was happy.

Beautiful work professional and thorough

How can I give you a review when the job is not finished. Please stop asking me for a review Until the job is finished.

Best value of quotes received. Excellant customer service.

I would recommend The Bath Authority if you live close to Milwaukee or Green Bay.

Professionalism

Professionalism - The contractor was very professional. I was very impressed with him. It was hard to get a hold of the staff sometimes.

Installers were great but their truck and order wasn't complete. They had to go back to base for parts

Thank you Bath Authority! I love my new tub to shower conversion. My bathroom is much more sleek and modern. Danny and Tyler did a great job ! Thank you so much.