They were insanely professional from the very start. I don't take hiring people lightly; I read reviews for hours. I had eight roofers come to give me estimates, and Surf and Turf was a no-brainer; other roofers told me everything Surf and Turf showed me was true. When the salesman came, he sat on the couch, did not stand by the door like he was in a rush, videotaped, took pictures, and answered questions. We had a ton more knowledge when he left. He was extremely polite. The same day we closed, we noticed a leak that had gone undetected by the inspector. The seller said they would pay for it and wanted us to use the cheapest estimate. Surf and Turf were up front with what was included in the price. The cheaper companies had additional charges if things came up.
They were very cooperative, they cleaned up everything afterward, and I liked the tile chosen.
The work was done in a timely fashion. The work looks beautiful. It will add resale value to our home.
The Surf and Turf folks are very professional and hardworking to ensure the best for their customers, very responsive on any questions I had. Great experience and fellows to work with, thank you so much!
They did a good job and I would highly recommend them.
THey work was astounding and the work and installers were great. They did a good product for the money.
I was very satisfied of the transformation of my roof and how quickly it was done. I love coming home and seeing my "new" looking home. Thank you guys for everything!
Surf and Turf Roofing did a fantastic job on our roof. The crew came at 7:30 am and tore off the old roof of 2 layers of shingles and proceeded to replace bad plywood sheathing. Then installed an underlayment and then new shingles. They did a great job and then cleaned up all around the grounds of our home.
Would absolutely use them again in a heart beat. Wonderful to deal with from start to finish. We had two companies come out and they were honest with everything that needed to be done and told us we still had about 15 years left on the roof with the other company advising our roof was trash and needed a complete repair. For anyone that needs roof work done this is the company to go with!
I fully disclosed in advance that I would need ample plywood for repairs as per seeing other similar roofs/similar age repaired in my development. I was assured that 5 sheets eere ordered and would be more than enough. I was later overcharged $1,000.00 @9% interest for more wood cost over run. When I grieved the overcharge, I asked what about the remaining 6 new bails of shingles and extra ridge vent on my sidewalk I paid for. I later observed 4 straps of new roofing nails in the dumpster at my expense. What does surf and turf care? I paid for them. As I approached my car, I found an old rusted roofing nail next to my pass rear tire. I had also been very specific about nail risk. I will mail to them after I mow the lawn and find more. I can not comment on guality yet. It has only stormed once since installation. Status of leak arrest is still to be determined. Legally, the plywood and loose nail are breach of contract verbally. I'm sure they included a slick disclaimer in writing. As a former trucker, who delivered Owens Corning products in the 80s and as as customer and human being striving to survive on a fixed income, I hope Owens Corning takes a better look at who they are endorsing.
I have already recommended Surf and Turf Roofing.
They provided excellent, reliable service. They also paid excellent attention to detail.
I feel they were high-priced for the job they did for me.
Recognized Excellence - I would like to recognize the salesman for his exceptional service.
Quality Of Materials - I am very happy
Professional, quick, fairly priced and great work!
We would recommend them. They were very professional. They did an excellent job. Their prices are extremely competitive.
They were really great. They were top-notch.
Quality Of Materials - The shingles are very durable; overall I am very pleased.
They did such a good job that I don't think any roof will last at least 20-30 years because they did such a professional job pointing out all the problems, showing me pictures of what was going on on my roof and troubleshooting the problems that were on the roof. I recommend them to anybody because they are very professional.
Contractor Knowledge - Surf and Turf Roofing was definitely knowledgeable and helpful regarding my project.
Quality Of Workmanship - I am definitely satisfied with the quality of the workmanship.
Clean & Safe - They did a great job!
Schedule - They were here on time!
Value Received - I definitely feel I received a fair value for my money. After they showed me what was going on with my roof, the previous contractor did such a poor job that the insurance company wouldn't cover it due to poor workmanship. That contractor never took the old shingles off. It was a double layer of single sheets. There were leaks in several areas of our roof and a lot of intermixed shingles. That previous job was horrible. The chimney flashing was not present either.
Areas For Improvement - Everything was done well and correctly.
Areas Of Satisfaction - I was most satisfied with the picture they showed me of my roof at the time they were doing it. They showed me the trouble spots and areas. Even though I had solar panels on the roof, they let me know the problem on the roof wasn't the solar panels. The support brackets were watertight. My neighbors were very skeptical about solar panels. They were telling me they ruined the roof. Surf N Turf Roofing told me that was not true. solar panels on your roof. They pointed out that the leak wasn't solar panels; it was the poor workmanship of the previous roofing contractor in 2013. I am ready to turn our solar panels back on. I'm very satisfied.
Current Referrals - I already had told six of my friends about Surf N Turf Roofing. They are very curious.
Recognized Excellence - Jake is the man! He let me know everything that was going on and fixed some of my lower panels on the roof. The previous contractor never fixed the lower roof panels. Wildlife got in and were making nest. I was very satisfied with that.
Additional Comments - I am very satisfied and happy with their services! Owens Corning is the top-of-the-line roofing supplier. I learned about OC years ago. I'm a truck driver, and I used to haul some of their freight. When I was looking at the reviews online, I jumped on it right away. I recommend Surf N Turf right away!
Installation Crew - Yes, the Surf and Turf Roofing installation crew was organized and professional.
Work Done Right - Yes, my work was done right the first time
Appointments & Meetings - Yes, Surf and Turf Roofing showed up on time for appointments and meetings.
Areas For Improvement - They did not fall short of my expectations.
Areas Of Satisfaction - I was most satisfied with the installation.
Recognized Excellence - I would like to recognize Manny for his exceptional service.
Additional Comments - I was satisfied with completed project.
Areas Of Satisfaction - I was most satisfied that it was done fast.
Recognized Excellence - I would like to recognize the Jake.
Areas For Improvement - They did not fall short in any area. They did a great job.
Areas Of Satisfaction - I was satisfied in all areas.
Recognized Excellence - I would like to recognize everyone. They were all great to me.
Quality Of Materials - Just had it installed and am confident it will last through the warranty.
The team at Surf & Turf exceeded our expectations!Plus, they gave us a beautiful roof!To say it was a struggle to get to this point would be the year's understatement, but that is due to our solar company.The entire way through, from the initial visit where the sales guy identified where our leak was coming from, all the way through the installation on Feb 19th was handled professionally and far exceeded our expectations of a roofing company.The sales guy, Dominic, was professional, informative, not pressuring, and communicative.*The production team, Jake, Tyler, and Owen, helped us out by putting up an emergency tarp and then communicated consistently about how the process would work, including the timing of third-party suppliers.The crew arrived promptly, worked like clockwork, and wrapped the day precisely at 4pm as anticipated. They kept the property cleaned up... it actually is better than when they got here!The office manager, Sarah, was professional, helpful, and super friendly. She helped where she could with the solar company, kept us updated, and sent us lots of pictures as the project proceeded. She even came out to the house and spent the day playing with our bulldog after bringing her a new toy! What company does this???Kyle, the owner, who we didn't have the pleasure of meeting, was helping in the background by approving things and empowering the team to do fantastic work for his company!Overall, would we use them again?Well, they returned today (2/21) to install a complete Waterloov gutter guard system on the house!A game day decision that was easy to say yes to based on our fantastic experience!
Quality Of Materials - Overall I believe the products used for the install were of great quality and look beautiful.
Areas Of Satisfaction - Communication and professionalism
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Surf and Turf Roofing as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys