They left nails behind. I messaged them multiple times and they refused to bring out a magnet.
Absolutely. I would recommend them.
Overall the work was great but the office communication was slow. Other than that, I had a really good experience with them.
Everything about Superior Exterior System exceeded our expectations. From the first meeting to the final "walk through". Throughout the process we had constant communication with our project manager, the owner stopped by a few times to check the progress, and the craftsmanship of the team that put our siding up did more than just install it, they provided design suggestions (and executed on it) for certain areas of our home that made a huge impact that we are incredibly happy with.
Superior Exterior delivered excellent service and installation, and in a timely manner, on my project. My siding looks great!! I would absolutely recommend them for anyone with siding needs.
Every step of the way Superior Exterior was 100% professional, respectful and friendly. The work crew was very knowledgeable and never cut corners. They consulted with me when they needed to and I could not have asked for better. It was kinda sad when the job ended because they made it so much fun!!
SES transformed our house. We hired SES to replace our siding and they did such an amazing job. From the moment we met Ricky, we knew they were the guys we could trust for our house, which is a 1940's house on a hill. Ricky was super friendly and helpful from day one. His communication skills are unmatched, he was always there to answer any and all questions we had. There were many challenges but the team Ricki brought in (the 3 brothers, Mark, Ilya, Paul and their dad, Victor) handled everything with such finesse and ease. They took charge and fixed all the major and minor issues with no supervision or involvement from us. They really knew what they were doing and completed the whole job flawlessly. So grateful to Ricky for assigning such a skilled team to our house. Ricky was also extremely helpful and cooperative in working with us by providing multiple quotes and sub-quotes as there were some insurance claims involved. Moreover, the paint company they used (National Painting) did a fantastic job as well. We could not be more grateful. We have received multiple compliments on the transformation of our home and we recommend them wholeheartedly. Thank you to everyone at SES for helping us renew the look of our house.
I was most satisfied with the quality of the work.
The team was excellent to work with. They kept us in the loop about all phases of the job. It was a pleasure having them do our home.
Areas Of Satisfaction - I was most satisfied with how they adapted to the changing environment. We had several items that we changed our minds about and they were willing to make those changes for us. Also, when we came to some issues, they were able to brainstorm and came up with some good ideas to work around those issues.
Our house was a two-story, 70's-built box with dented and peeling aluminium siding, single pane aluminum windows, original doors, original paint, and a deck that had been added by a previous owner that was not tied into structure. We were worred about water infiltration as well as rising electrical costs, so we decided to refinance and pull cash to consolidate debt and get the exterior of the house in shape. We had three companies bid on the project to:* Replace Siding with Hardie product* Replace all windows* Replace an upper floor sliding doors* Replace two patio sliding doors with french doors* Replace the front door* Replace the garage man door* Paint exterior siding and trim* Replace the deck Chad Peterson's bid, as owner of Superior Exterior Systems, was accepted based on first impressions, professional knowledge, statements by references, the detailed estimate, and cost. While we dreaded what the demolition might reveal, everything went smoothly and the issues that were uncovered were quickly and professional resolved. Mark, who ran the siding/window/door crew, kept us informed, answered our many questions, and did an outstanding job on the installation. There were delays due to supplier issues related to Covid-19 that were driving everyone crazy, but Chad worked with them to get our project completed as quickly as possible.The paint crew was quick and thorough. The result is great. The 12'x12' deck Chad and Tyson built for us will likely double as a shelter during a nuclear attack.Given the amount of work that was done, the price was reasonable. Michelle, Chad's wife and business partner, kept us informed all along the way. Chad and his crews were very professional and responsive to our needs. We highly recommend Superior Exterior Systems.
Chad and his team were great to work with. I would highly recommend them to friends and family. I wish I had more projects so that I would be able to hire Chad and his team again.
Superior Exterior Systems recently completed replacing the siding on our home with HardieShingles. The siding and paint turned out nicely. The work was done in a reasonable timeframe by workers who were professional, skilled and pleasant. I heartily recommend Chad and his gang.
Our house was a two-story, 70's-built box with dented and peeling aluminium siding, single pane aluminum windows, original doors, original paint, and a deck that had been added by a previous owner that was not tied into structure. We were worred about water infiltration as well as rising electrical costs, so we decided to refinance and pull cash to consolidate debt and get the exterior of the house in shape. We had three companies bid on the project to:
* Replace Siding with Hardie product
* Replace all windows
* Replace an upper floor sliding doors
* Replace two patio sliding doors with french doors
* Replace the front door
* Replace the garage man door
* Paint exterior siding and trim
* Replace the deck
Chad Peterson's bid, as owner of Superior Exterior Systems, was accepted based on first impressions, professional knowledge, statements by references, the detailed estimate, and cost.
While we dreaded what the demolition might reveal, everything went smoothly and the issues that were uncovered were quickly and professional resolved. Mark, who ran the siding/window/door crew, kept us informed, answered our many questions, and did an outstanding job on the installation. There were delays due to supplier issues related to Covid-19 that were driving everyone crazy, but Chad worked with them to get our project completed as quickly as possible.
The paint crew was quick and thorough. The result is great.
The 12'x12' deck Chad and Tyson built for us will likely double as a shelter during a nuclear attack.
Given the amount of work that was done, the price was reasonable. Michelle, Chad's wife and business partner, kept us informed all along the way. Chad and his crews were very professional and responsive to our needs. We highly recommend Superior Exterior Systems.
They gave me a good quality of the amount of money that was spent on the siding. I was very satisfied with their workers and everyone I was in contact with.
Areas Of Satisfaction - They always called me back right away. If I had any problems, I called and they were right on top of it.
Areas Of Satisfaction - They knew what they were doing and I did not have to babysit.
Areas Of Satisfaction - The installation crew went out of their way to make sure the experience was unintrusive as possible. They were very nice.
Superior Exterior Systems is awesome! The whole crew and staff are superior.... The James Hardie plank material, the wrap they used around the house is great, the install was all perfect..... our house looks a million times better!!!! YOU guys and gal rock!!!!! Thank you, Ricky; Matt and his crew; Michelle and Chad!!!!
Areas For Improvement - NO falling short here!!! They did a perfect job.
Areas Of Satisfaction - All areas, We are completely satisfied..... The siding has transformed the home....
Recognized Excellence - Wow! what a question.... that's like asking a mom who her favorite child is!! LOL..... Everyone that we had "dealt" with at Superior was awesome..... But Ricky has been a superstar!!!! From our first meeting to our last, he has been nothing but AWESOME! So understanding, so accommodating and patient.....
Additional Comments - We are just so happy that we picked Superior Exterior Systems! I am just not sure we would have been as happy or impressed with any one else......
Areas Of Satisfaction - They were really easy to work and communicate with. The quality of what they did was good.
Recognized Excellence - The contractor was great.
Very happy with the quality and friendliness of everyone I dealt with. Great work! Almost wish I had more work that needed done so I could hire again.
Areas Of Satisfaction - The people were GREAT! Job done on the house we’re GREAT! It the attention to the little details they make without being asked to.
VERY MUCH SO !
Value - STRONGLY AGREE
Areas For Improvement - NONE
Areas Of Satisfaction - ALL
Recognized Excellence - ALL WORKERS INVOLVED
Very knowledgeable, and offered good design ideas. Very happy with the work experience, work quality and end result. Highly recommend this company and their crews.
Areas For Improvement - No. All went very well.
Areas Of Satisfaction - Really appreciated knowledge in workmanship and design.
Current Referrals - Not at this time, but highly recommend this company. You Chad
Recognized Excellence - The owner Chad was very knowledgeable with any problems we were trying to repair as well as good practical design ideas to update our home.Matthew was our crew leader. He did a great job running everything, getting the work done With great care on the siding and trim details. The job site was always kept clean and the time line was met. Thank you for the great experience.
Additional Comments - Thank you. We have had many compliments on the new siding of our home. Highly recommend this company.
Ricky, Mark, and the team did a fantastic job. They weren't even the most expensive quote I got, and were even able to start the job early. Very satisfied with how everything turned out.
Areas Of Satisfaction - High quality work, at a good price, in record time. Really appreciate you delaying the back wall so my electrician could come out to fix the outdoor outlet. Thank you!
Recognized Excellence - Ricky did a fantastic job of making sure everything was taken care of. There were a few bumps in the road and he made sure to keep things running smoothly.
I love my updated home and am so happy to have found Superior Exterior! Everything was done in a very professional manner. I was very pleased with the process.
Areas Of Satisfaction - I was happy with the quality of the workmanship, despite encountering some unforeseen problems during the project.
Recognized Excellence - Chad and Ricky were both very professional, and responded in a timely manner.
Recognized Excellence - Ricky....do not know his last name. He was here quite a few times checking on things. Extremely nice and knowledgeable. He even scraped off the paint from our front door window when our plans didn't work out to replace it.
Additional Comments - I would highly recommend this company to anyone in the area. They were fabulous to work with!
They exceeded my expectations.
Ian was awesome!
Areas For Improvement - I thought they did a great job and didn't fall short.
I had a great experience with Superior. Bill was very thorough with the bid (not everybody is) and Jarod and Shane and the crew did great work. I would definitely recommend them to anyone wanting quality siding work done at a fair price.
Areas Of Satisfaction - Quality of work was excellent, and communication about the job was very good and consistent.
Additional Comments - I'd recommend these guys to anyone.
We had one end of our homes siding redone. It was a difficult job because the house is on a steep hill. Bill's crew was very competent and capable.
Nick came to my house and explained exacting what would happen. Victor and his workers came and took off my old siding, made repairs, and resided my house in six and one half days. The painters prepped and painted my house in two days. Everyone was friendly and professional.
Areas Of Satisfaction - I was satisfied with the interactions with the staff; they were very professional, and I was able to get any questions answered very quickly.
Recognized Excellence - Ann the salesperson provided excellent service.The project manager was also great: super responsive, and really easy to work with.
Received quote within a day. Project Manager was professional and straight forward. Job completed on time above expectations. Highly recommended.
Areas Of Satisfaction - Sales/Project Manager answered all questions in an honest manner. Work completed was of very high quality.
Recognized Excellence - Sales/PM was easy to work with.
Additional Comments - Being a Facility Manager, I work with dozens of vendors. I wish they were half as good as Superior.
They replaced the roof, gutters and siding. It was nice to have one contractor do all the work. They completed on time with one small change order to take care of the sheeting with dry rot. I would hire them again.
I worked with Nick the whole time and the project turned out great! New siding and painting for the entire house and I couldn't be happier!
I was real worried about the hardiplank with seams and I didn't know if I was going to like it, and it just looks great. They did a great job, totally pleased.
Good to work with.
The name Superior Exterior Systems matches their service. They are the best compared to other companies.
We had a great experience working with all of the people at Superior Exterior Systems. We would recommend them to anyone.
Superior Exterior Systems is an excellent business. All levels of employees were courteous and professional. The installers paid careful attention to detail throughout the installation. I highly recommend this company for your siding needs; and other available services.
Overall, the workmanship was very good, but I wanted to have HardiPlank trim, and the sales person told me that they couldn't do it on my house. Another company had a perfect idea of how they could do the trim around the windows. I told the sales person, and he said that it would look funny. When the crew started to work on the house, I got a second opinion from them. They said that they could do what I had envisioned. The sales person finally agreed. It was a hassle that I felt was unnecessary, and the HardiPlank trim looks great!
Superior Exterior Systems did a fantastic job on my home. Material was dropped on a Friday they showed up on Monday and were done by Wednesday mid-day. My home looks brand new and it will never need a paint job again!! I am totally happy with it!
Areas Of Satisfaction - I found a little ding on a panel while doing the final walk around, it was replaced by the end of the day. The crew lead returned before heading home for the evening and took care of it. Above and beyond customer service.
This company did a very professional and technically good job on a smaller siding and window (2) replacement project for the front of my house. Installers correctly identified that my existing windows were primary cause of leaks and ordered new ones. Due to exceptionally bad Portland Oregon weather, a lot of jobs were stacked up and it seemed like communication with the company could have been better. I waited longer than expected for job completion but I think they tried their best. Otherwise they would have received five stars.
They were truly a pleasure to work with, I would recommend them to anyone. Their customer service and workmanship exceeded all my expectations.
Areas Of Satisfaction - I was most satisfied with the contractors on site. They were really good. They went above and beyond in what had to be done.
I tried calling the salesman a couple times but never heard back from him. The timing of the schedule was not communicated to me very well.
They were very professional.
Bill Chastain was very helpful and went above and beyond to get everything done right.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Superior Exterior Systems as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys