Sunset did a wonderful job repairing a poorly installed concrete siding job by another Madison contractor several years ago. I am absolutely satisfied with their work and materials and would highly recommend them to others. Their crew was fabulous and in and out into a couple of days. Much faster than I thought.
A great company with great employees from the phone staff to the sales guy to the ones doing the actual physical work. No complaints.
Areas Of Satisfaction - The crew was very friendly answered all my questions and explained things do I understood
Recognized Excellence - The entire crew that came to my house
Areas Of Satisfaction - I was most satisfied with their explanation of the materials and the workmen ship.
Recognized Excellence - I would like to recognize the foreman he did a great job.
Areas Of Satisfaction - Great communication by all staff. I always what was taking place and when.
Recognized Excellence - Everyone at Sunset Ridge
Areas Of Satisfaction - I was most satisfied with the installation of everything and how quick and easy it was
Areas Of Satisfaction - I was most satisfied with getting the job done in a timely fashion.
Recognized Excellence - I would like to recognize everyone. They were all great.
Had a great experience with Sunset ridge. They worked on siding, gutters and roof repair. Did outstanding work on all three projects I would recommend them to anyone. Great people to work with.
Recognized Excellence - Ryan, Matt and Dave did and outstanding job. All other individuals were very professional and also did very good work.
We contracted with Sunset Ridge Exteriors to replace some Hardie Plank siding on the dormer of our home. Matt was very knowledgeable about the product and super easy to work with (also accessible to contact). Our work was completed on time and on budget. The siding was installed by Dave who was very professional and hard working. He made several sound suggestions pertaining to the project and the work area was spotless upon his completion. We have worked with Sunset Ridge Exteriors in the past and have always been pleased with their work. We will continue to contact them for future projects.
We have been very pleased with everything they have done for us.
Sales Knowledge - The process was great- they photos of the house and were able visually show us different colors so we could make the right color choices. They also gave us samples to take so we could be comfortable with our choice before they placed the order for materials.
Professional & Organized - They made sure all products were in before starting the job also delayed the project because of the weather.
Communication - Matt explained each step and followed through to make sure we were satisfied. He informed us when the crew was going to start each day and asked our permission to have his crew work Saturday to finish the job.
Installation Crew - The crew worked very well together and were extremely efficient.
Quality Of Workmanship - They took pride in their work and did an excellent job.
Work Done Right - The quality of craftsmanship is great but if we have an issue I feel like we will be taken care of immediately.
Problem Resolution - Matt did a walk through after the job was completed and made a list of things to correct - he found more things than we did. After explaining what he found and comparing to ours he came back out to correct it himself- we could not be more pleased.
Schedule - The schedule was adjusted first because of a delay in materials, that was a supplier issue. It was delayed a second time because of weather. Once they started the job was finished in 3 days which was faster than expected.
Value - Extremely satisfied with the end result
Likely To Recommend - We have been very pleased with everything they have done for us.
Areas For Improvement - They were professional throughout anything that may seem to fall short was forgotten because they communicated throughout and corrected any issue.
Areas Of Satisfaction - The efficiency of the crews, they were well managed and everyone new their jobs. They had all of my neighbors amazed at how quickly they finished and they they were able to finish the job without rushing. The end result is above my expectations.
Current Referrals - Possibly my neighbors.
Recognized Excellence - I can’t thank Matt enough first for trying to talk us out of screening the front porch - and then for listening to my ideas to make sure it was everything we hoped. His communication throughout was appreciated and his walk through and follow through to make sure the job was done right. Also a shout to the crew foreman Miguel he managed the job and kept everything on task- thank you.
Additional Comments - While there may have been small issues here and there, the end result and the attention to detail made everything right. I couldn’t be more pleased with my experience and the craftsmanship of Sunset Ridge.
Communication - We received timely updates on the status of the project, and fast response to email and phone inquiries.
Schedule - They actually improved upon the schedule!
Areas Of Satisfaction - The speed of completion and the look of the new roof and gutters have improved the overall appearance of our home.
Areas Of Satisfaction - I was most satisfied with Sunset Ridge Exteriors because they kept in touch throughout the process.
Great, prompt, friendly service! I was kept informed of progress and circumstances throughout the project; I highly recommend Sunset Ridge Exteriors.
Areas Of Satisfaction - Very fast service on a leaky roof—I was pleasantly surprised at how quickly the issue was resolved—Sunset Ridge far exceeded my expectations.
Additional Comments - I am a very happy customer!
In the beginning I was happy but with all of the crap that we went through, I tell people to avoid Sunset Ridge. My neighbor had them come out for a quote on their deck, and she said it was super high, so her husband just did it himself.
Everyone at Sunset Exteriors that I have worked with was professional and capable. All of my questions were answered although most were anticipated. The crew that did the installation was fast, careful and cleaned up. Since they left, I have found one nail, just one. I am still amazed with how quickly they were able to complete the project. The office staff has behaved the same, fast and helpful.
I am totally satisfied with the product and the workmanship.
The job was done well and the employees are professional.
They were amazing!
Sunset Ridge Exteriors came out and looked at my problem with my roof ,made an appointment to have it repaired and returned and resolved my problem in a short and timely manner and saved me money. What more could I ask for? The workers were great and friendly. Mike Richichi is the best!
Everything went great.
They were prompt, friendly, efficient, and professional. Any concerns or questions I had were addressed quickly and thoroughly, and everyone I dealt with was pleasant and helpful.
Additional Comments - I am 100% satisfied with the quality, price and appearance of the new roof and leaf guards installed in gutters. The crew was very courtyious. They tore off the old shingles and put on a new roof in 8hrs! A complete Clean up and haul away of all debre!
We were extremely happy with the service and quality of the job completed by Sunset Ridge. They answered my request to come and give us an estimate within 2 days. They were professional, prompt and hard working. I had a concern over my flower beds and they did an exceptional job keeping things clear of the plants. I was impressed to have an owner stop by the first day to see how things were going. I would highly recommend them to anyone looking for a new roof. We are very pleased with a job very well done.
They came in under the budget.
Good crew! Good price. Love my roof!
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Sunset Ridge Exteriors as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys