I was satisfied with the company and their crew. They were hardworking. They worked from dusk till dawn. Furthermore, they were like robots: they were good. I was impressed with the owner and his workers.
Strategic did exactly what they said they would do at an excellent price. I have already given their business card to 3 neighbors.
I strongly recommend Paul and his team for roofing work. From the start Paul was professional and not high pressure like some of his competitors who shall remain nameless. He uses high quality materials and knows his business inside and out so you can have the confidence that he knows how to keep you satisfied. The price was very competitive and the work was begun and finished as promised. His team was very polite and the clean up was thorough.
Fair price, excellent communication, great materials and understanding of manufacturer warranty. Strategic Home Improvement is neither the most expensive, nor the dirt-cheapie-cheapest.Firstly, in support of the 50-year Owens Corning warranty, Paul also sent us a bill of materials for our records, which serves as documentation that our installed roof indeed meets the requirements for qualifying as an Owens Corning Total Protection Roofing System.Secondly, Paul also sent away for us to receive the physical copy of our Warranty Registration with Owens Corning, and Warranty packet, in addition to his personal 10-year materials and labor guarantee.Thirdly, Paul got us moved up on the schedule to avoid rainfall during the week before Christmas, not to mention giving us a fair price, and a large crew who executed installation in one day, and a few hours the following morning.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Strategic Improvements as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys