I found everyone at Straight Line Construction to be very professional and friendly. The workmanship is top notch. I am very satisfied with this company.
The quality of the work was very good. The crew onsite was also very good. Our frustration was with their sales person who significantly overstated what they could provide via working with the insurance to pay for the roof or at least part of it. His follow up was poor and his story changed every time we spoke. In the end insurance didn’t cover anything and we are ok with that, we honestly didn’t expect them to until your sales person assured us it was worth our time and energy to try.
they are honest, fair, reasonable and courteous. They keep you updated on their progress efficiently. Their crews are polite and hard working.
I would recommend Straight line roofing and construction. The reason for four stars is it took longer than I anticipated ( my guess is from the January 2023 storms as to what they were busy), however , the office personnel kept me informed and updated. I was happy with the end results.
N/a
Straight Line Roofing and Construction was easy to work with, and they are very good at helping with insurance claims.
We are more than pleased with the new roof and the entire workflow from the office staff, estimation, roofing and gutter installation.
The quality and workmanship weren't as good as our first experience a few years back. Confusion about gutters or not.
What an absolute MESS! We purchased the Leaf Gutter Guards with our new roof purchase and live to regret it!!! Every time it rains, we have a literal wall of water in front of our back door. The water splashes on the back door and and patio walls with debris from the patio and roof. We think the product is inferior, that the mesh is too fine to absorb the runoff. Yes, we've called Straight Line Roofing and Construction back several times, they responded once with no resolution. Since the Leaf Gutter Guards were installed, we've had a permanent large puddle of water immediately outside our back door that the dogs walk through and track into the house. These Leaf Gutter Guards are by far the worst purchase I have ever made!!!!! I wish I could retract the previous rating of five stars I made to this company prior to the first rain!
Straight Line completed a difficult and unusual roofing job for us involving multiple crews. They also helped us very successfully navigate the world of complicated insurance claims. They were able to clearly go over all the different options available to us and help us choose what was best for our needs. Our job came at a time when it seemed that Straight Line was busy with many jobs. While our job took awhile to be completed it went pretty smoothly. We were definitely pleased with the completed job of our far more energy efficient new roof. We are happy we chose Straight Line due to the jobs difficulty and their deep experience with different roofing situations. We now feel that had we chosen another roofer we may have run into some issues due to the unusual nature of our roof and so are thankful we chose Straight Line. We think our roof is the most important part of our homes integrity and Straight Line did it proud. Thanks.
They are an excellent company; very professional and organized.
I'm not sure why I am being asked for another review, but my feelings haven't changed 6 months later. Labor & service was great for the most part. A change in material is causing some noise issues in my house, which initially I was told had nothing to do with the material. But it wasn't an issue prior to the roof replacement. Communication, scheduling and final close-out with office was severely lacking, which is a factor in why I would NOT recommend this company. In the end, the job was finalized, but it took way longer than it should have.
The bright light of our project was always Fernando, our sales rep. We had a lot of communication and incorrect expectations set with other members of the team and wired getting crossed, yet Fernando always was able to get to the bottom of what we needed and heard us out when we had issues.
Too many issues with the project. We didn't feel like we were a top priority or the sole focus of the team's attention that was working on our project.
No I would not recommend this company
Shaun was our first contact with Straighline Roofing. He was up front about everything from the beginning which I appreciate very much. Other companies come in with a low bid and when you read the fine print of the proposal, you can see all the hidden costs. These hidden costs would have added up to more than the bid we got from Shaun. I appreciate someone who does not bullsh*t me. I don't have time for games and drama. The crew was polite and on time every morning. They were clean and organized. They kept me informed of things that came up during the project and kept me up to date of the progress. The office team was on top of sending texts and emails to tell me what to expect next and to ask if I had questions. The whole experience overall was as smooth as could be expected when you got a crew pounding and hammering over head all day. LOL . I would absolutely , positively, without a doubt recommend this company to anyone who needs a quality roofing job done.
However it would be with warning to expect issues with communications
Got the job finished sooner that expected, at a competitive price.
VERY UNPLEASANT!
They did a wonderful job.
Straight Line is the unequivocal gold standard. Not just for roofing and gutters, but for anybody who provides a service. From the quote, to the demo, to the install and through the final inspection, everyone I encountered was beyond professional. I never thought I would say this, but I was absolutely delighted to spend so much money. Well done Straight Line.
I thought they did a good job, and the workmanship was good. We put the sign in our front yard, and we are on the corner of a busy street. The neighbor down the street had his roof done, and I think there should be some reward for the person who helped the neighbor. They should say thank you, and we appreciate you giving us a reference to someone who purchased a roof.
Straight Line was a great experience and we were given a very well done roof espcially in consideration of the extremely old roof and tons of wood rot challenge that was presented.
It's rare to find a company that you feel has your best interest in mind & that you feel you can trust. It's even rarer to experience excellent communication with a company that does work for you. When you are dealing with a job where you're going to be handing over alot of money you inevitably have high expectations. Having Straight-Line do our roof turned out to be one of the best experiences we've ever had.
I am a detailed oriented person who likes structure. So I would not recommend Straight Line to a friend based upon their communication, processing paper work and overall disorganization (office only). But, if I have a friend who doesn't mind the disorganization, I would recommend, because the actual work was done efficiently, quickly, and hopefully correctly.
Satisfied with materials and actual install - appears to be good quality and done properly. Not satisfied with communication or cleanup - expected much better based on the cost and the way the company was portrayed at estimation and in online reviews. Maybe my situation was a “one-off”, but still disappointing either way. Glad to have a good roof, just hope they can improve on the other aspects.
I appreciate that all the employees have gone above and beyond to have my roof and repair work done, especially like to thank Shaun Sargent for the time and trouble he spent helping me with my insurance company.
I had a great experience with them. When any problems did arise, they were very open and communicated with us and were very friendly about it.
The entire crew was awesome, from tear off to the last ridge cap.I would highly recommend Straight Line Roofing to any one that wants a quality installation with quality materials.Our home is 65 years old, we've been here the past 23 years with the roof that was on the house we we bought it. It required 26 squares of shingles, approx.300 sq ft of new deck material due to dry rot repairing a badly cracked rafter and a rafter tail repair for the project. We also had them install 100 L/F of seamless gutters. Cost wise, it came to roughly $24,000. That may shock some, but today's material's are still at premium prices. We feel the quality of the workmanship and material we received from Straight Line was very reasonable for the price. Not to mention the excellent warranty on the install, and the Owens Corning product.
This was for a barn roof replacement. Loved working with Tyson and his crew. They were very professional and did a wonderful job.
They provided good workmanship but could improve on their scheduling.
Would totally recommend Straight Line. Excellent service
When hiring a roofing contractor, they need to sit down and discuss the details with you on what they're planning to do. They should give you options. The change in ventilation systems wasn't discussed with me. I didn't know the other options or why I had to change my existing system to a new.
We are very pleased.
They were very professional and completed the job well.
I am extremely unhappy with the service I was provided by straight line construction. I was told my garage did not need sheeting, but once the guys got up there and started taking off the old roof they determined it did need sheeting. When I said it was not included in the quote so I will not pay for it they then changed their story and decided that it did not need sheeting, and when they put the roof on a lot of debris fell through the garage roof into my garage all over my open boxes and furniture and everything I was storing in there. The debris included many nails. There were also hundreds of nails around the outside of my garage and house because I got both of them reroofed. I have animals and I’m very unhappy about the nails everywhere. I am still finding nails everywhere. When I talked to the representative, he told me that there are 50,000 nails on the three layers of roofing that I had and they did their best. In my opinion their best is not enough and if they would have told me ahead of time that there were going to be nails all over my property I would not have contracted with them, or I would have had my guys take the old roof off. I do not recommend straight line roofing. For the price that I paid, I expected more from them.
Straight Line excels at communicating. We were updated at every step of the process. Management followed up after every phase to ensure we were happy. The on site crews did excellent work and were extremely efficient in managing their time. We are very happy with our new roof.
Everything was actually more than I thought it would be. We manage property, and there were absolutely no problems. None. Zero. Everything was addressed exactly as Straight Line Construction said, and it took two days to put the roof on. I thought it would take a week. I was very, very satisfied.
Overall, the owner is very knowledgeable, professional, and was very helpful in the design and needs of our roofing. However, there was a lack of follow through with a couple of items that I had to follow up on, as well as the safety issue with the nails and screws being left in my yard. I understand that wasn't the owner's fault, he did speak to me about the issues when I addressed them.
More companies should follow Straight Line's customer service. Every person I dealt with for several projects with Straight Line, from Shaun Sergeant to the crews who installed new siding and windows (Roberto and Gio) to the crew who made roof repairs (Tyson and Andy) to the crews who removed the roof, delivered the materials, cut and designed the gutters (Jorge), the carpenters who worked on some dry rot areas (Brian), to the crew who installed the roof (Rob and Alex), the foremen (Andy and Alex), the superintendent (Tyson) to the office staff (Stephen, Cassandra, and Monique) was professional, caring, and followed up on the job. I have recommended Straight Line to many people and will continue to do so. I was impressed with the estimate that spelled out exactly what Straight Line would do. Shaun and the others were ready and available and able to answer the many questions I had about the products and process. And the paperwork that was sent over prior to their arrival was also extremely thorough. I know that my project was in the best hands.
Straight Line Construction kept in touch every night. The owner would call me up and make sure I did not have any questions or concerns. He stayed in touch the whole time, which I thought was nice.
Straight Line Construction did a very fast job. But they drop rolls of tar-paper on the roof that damage items inside my home! We did not our oven was damage until we try to used it two week later and it would not heat up, we call a repair company they told us the part is not in stock any were. We had replace our oven! We like the color but it was not the color we pick.
They are a good company. I am a single person, and I researched them. They have been around for years. They came back and fixed my bathroom. I had a leak on my roof after a bad storm. It leaked around my HVAC unit and damaged my ceiling. They came back and fixed everything even though it was no fault of theirs. I am thankful to God that I went with them. They were on top of things. I would recommend them to any and everybody.
Crew that came to remove roof put a fist-sized hole in my den ceiling - roof was done several months ago and hole has not been repaired as of yet. I was told that the hole cannot be repaired until the leaks are fixed. Yes, that's leaks, as in more than one leak. I have several large pans and buckets in various places in my den because of incoming water. Repair crew has been out several times to address the issue, but not resolved.
Welcome to your first day of the bright, professional and skilled employees of Straight Line Roofing from Shingle Springs, California. You will meet the friendly and highly competent workmanship of Alex and Rob, Straight Line's most professional. These men are not only professional and excellent at roofing, but the daily cleanup before they left the house had our neighbors asking if we were selling because the entire landscape was polished to perfection. Straight line inspectors came frequently to see how the work progressed. Once the roof was completed, Brandon came to install leaf guards over the gutters. Another extremely professional job. Are we happy with Straight Line Roofing? You bet your shingles we are! We have known them over 20 years and now have a guaranteed 50 year roof with them.
They promised a good job and gave us a good job. We had a fire going on with a lot of smoke where we live, also excessive heat. They did a great job communicating with us. They called us, we didn't have to call them. They showed up when they were supposed to. The project lasted a little longer than what we anticipated, but it was understandable.
Straight Line Construction is very professional, and I am very satisfied.
We were happy with the work they did and with the amount of time it took to complete the job. The installation crew was very polite and nice. They were easy to talk to. We had no issues with them working there if we had to go out. They seemed trustworthy.
They are a very experienced company. They have been in business for at least 20 years. They do an exceptional job every time. You don't have to worry. They are very knowledgeable and secure in what they do.
Straight Line Construction did an outstanding job for a good price. I am glad they recommended the Owens Corning product.