Brian Yorkey has looked over all the work and the finished product and was very hands on through the whole process. He made the completion of the job easy for me.
They are professional, courteous, and extremely helpful. They made a big project seem simple and had the right answers. I would definitely recommend them.
Areas Of Satisfaction - I was most satisfied with the attention to detail and the way they interacted with me. They took 2-3 times to come out and show me different shingles to see what I wanted.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Storm Guard of Plymouth MI as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys