Areas Of Satisfaction - I was most satisfied with how they stuck to the price and did the job fair. I had no problems.
Recognized Excellence - I would like to recognize Jeremy.
Areas Of Satisfaction - clean in and out
Recognized Excellence - kyle kumpula
I wasn't told they were going to have the roof subcontracted. I guess a lot of roofer do that. They have done my roof twice now, and the first time I felt like they did a better job. They had another crew that came out and did it. I was a little upset that they didn't tell me they were going to have someone else come out. If they had told me, I may not have gone with them. I know they do good work. They should tell their clients they are using another company, but they never told me.
Jeremy Stickney was very very helpful.
Areas Of Satisfaction - I was most satisfied in terms of how fast they responded and got everything done, and in that they walked me through everything.
Recognized Excellence - I would like to recognize Jeremy Stickney for his exceptional service.
Areas Of Satisfaction - I was most satisfied in terms of the timeframe.
Recognized Excellence - Keith Shear did a really great job. I worked with him the whole time, and he was very open to my questions. It was the first time I've had hail damage, and he really did a great job and was very patient with me.
Areas Of Satisfaction - I was most satisfied with everything, they are very professional.
Areas Of Satisfaction - I have received quite a few compliments the roof and it looks well.
Current Referrals - I think we have covered that in our neighborhood because many people are using them.
Recognized Excellence - Kyle did a very good job in communicating and keeping on schedule and continues to do so. Keith was also involved with the project and was very good at communicating what was going on.
They delivered a professional, clean and neat job in a timely manner like I was promised.
Likely To Recommend - I have already referred my neighbor to them. They delivered a professional, clean and neat job in a timely manner like I was promised.
Areas Of Satisfaction - I was satisfied with how they finished the project on the time they promised. They all were respectful of my property and delivered quality workmanship.
Areas Of Satisfaction - The roof looked beautiful.
Areas For Improvement - I was given a referral and was very pleased with their performance.
Areas Of Satisfaction - I was most satisfied because the person who came out from Stonebrook was more knowledgeable than the initial inspector from my insurance.
Areas For Improvement - You didn't fall short of my expectations. You were all very helpful, and did some extra stuff to help me.
Areas Of Satisfaction - I was satisfied with your followup to any questions that I had. Also I was satisfied that you finished the work to my satisfaction.
Recognized Excellence - Jason Reinke was exceptional.
They were really good about cleaning up. I was impressed with that for sure.
Areas Of Satisfaction - They had a bunch of stuff they had to put back o my deck and they even filled up the water fountain. They cleaned up so good.
Recognized Excellence - I would like to recognize Kyle for his exceptional service.
I would use them again because of Jeremy and the owner.
Recognized Excellence - Jeremy Stickney, Jeremy Higher, and the owner were exceptional.
Areas Of Satisfaction - I am overall satisfied.
They were good to work with. They stayed on time. I was generally pleased about everything except a little clean up at the end.
Areas Of Satisfaction - I am the most satisfied with the quickness and the timeline.
Areas For Improvement - We do not feel there are any short comings related to our roofing project.
Areas Of Satisfaction - Kyle Kampula, the sales consultant from Stonebrook is very professional and extremely hard working. He checked on the quality and progress of the project 3-4 times daily. He called to update us and to answer any questions we had.The install team from Grand Island worked hard, was respectful of our property and cleaned up before leaving daily.
Current Referrals - Not at this time but we have Kyle's business card so we can share we anyone who we find might need a new roof.
Recognized Excellence - Kyle Kumpula
Additional Comments - Thank you for making our roof replacement as stress free as possible.
They did a nice job. I didn't have any problems. If anything would happen then I would use them again. The company is honest and trustworthy.
Areas Of Satisfaction - I was most satisfied with Stonebrook Roofing because we got to pick our own shingles. They came in with an honest decent price. It came in below or right at what the insurance was going to give. They were honest and cared about doing the work. The project manager followed through from beginning to the end. The didn't just do my shingles but did my gutters as well.
Recognized Excellence - Drew Henthorn, the salesman, did a great job. He followed through on the process. He came by several times to make sure things were going correct. We had an issue with our skylight. It was too small and he took it upon himself to make sure that we got the right size.
Everything went well, and I had no problems. Keith, the salesperson was excellent.
Areas Of Satisfaction - My wife and I were happy with the look of the roof and their cleanliness. I also like that there was a person in charge of the workers.
Recognized Excellence - I would like to recognize Keith and the foreman
So impressed with the quality, experience and professionalism of this company
Contractor Knowledge - The contractor, Kyle Kumpula, was able to give me an accurate idea of what the insurance adjustor would do, and was so helpful answering my questions. I was so impressed!
Quality Of Workmanship - My roof looks so much better than the other ones I've seen done by other companies in my neighborhood
Clean & Safe - I'm especially appreciative of the crews diligence in picking up nails as I have young kids.
Problem Resolution - I didn't have a single problem!
Likely To Recommend - Already have! So impressed with the quality, experience and professionalism of this company
Areas Of Satisfaction - Kyle Kumpula's professionalism was above and beyond my expectations
Recognized Excellence - Kyle Kumpula
Stonebrook Roofing completed the job in one day, left the jobsite very clean, and provided us with excellent service.
Problem Resolution - We had no issues for Stonebrook Roofing to address.
Areas Of Satisfaction - I was most satisfied with Stonebrook Roofings quickness and efficiency of getting the job completed.
Recognized Excellence - Kyle was wonderful and always very responsive via phone and/or email.
Areas Of Satisfaction - I was satisfied with the entire experience with Stonebrook Roofing.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Stonebrook Roofing Inc as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys