The biggest disappointment is that when I came to do a walk-through to sign off on everything and they were supposed to have cleaned all the carpets and I asked how did they clean all the carpets when they did not move any furniture in any of the bedrooms. So then I got a callback later saying they apologize that they were told to only clean traffic ways and that they will be back to clean it all.
I was very pleased! I've never had that type of experience before and I was pleased with the quick response to my needs.
They were very thorough.
Area Of Satisfaction - scheduling was important to me and they were always on time
The steamatic team came in right away and did a very professional job of recovery after a pipe broke in the ceiling of one of our rooms. We were very pleased with the service and employees. Thanks Steamatic..
Area Of Satisfaction - The speed in which they arrived to help us. They were there very quickly to help avoid further damage.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of St. Louis Cleaning & Restoration as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys