They were very thorogh inspection.
This was a three-week project that turned into a 6-month nightmare. It did not pass inspection the first time. The communication was terrible.
Customer service with project manager was poor at best
The people and the workmanship was good. There was a lack of organization, respect for timelines, and consideration of customers' schedules.
Spangler did a good job with the necessary repair. My only problem was with the billing who kept sending us a bill for something, never did know what it was for, We had paid our deductible and therefore didn't owe anymore money. I finally did receive a check from insurance for the amount that I was being billed, I called the company and Drake Knight came by to pick up the check, everyone lived happily ever after.
While it sounds good to have everything handled by one company, you're also at their mercy in responding to you or keeping to schedules. Total time of work done: Roughly two weeks. Total time spent out of our home: Roughly two and half months. So much of that time, nothing was happening. If you're ever in a situation to have to vacate your home for repairs, it's going to be stressful. Hiring one company to handle everything was meant to ease my stress so I didn't have to stay on top of contractors but with the lack of communication and blocks of time spent with nothing happening, I might reconsider in the future. I will say that they replaced my entire roof when only one section of it was damaged (I have three separate roof lines), so that was nice, however it was a "surprise" so I didn't get to choose a shingle color of my liking, I was stuck with the one that was already on the house (I would have gone darker had I known since I plan on painting the house).
They came in and picked up the pieces and I am very happy with Spangler.
They never indicated the amount for the services rendered before I committed to the job!
Likely to recommend
Worse company I have had the displeasure to deal with. Would not recommend to my worse enemy.
They have always been very quick to respond and they do a great job on the repairs.
They responded quickly and I felt very comfortable with the work they needed to do.
They did a wonderful job!
The entire crew did everything that they could to make sure I was happy with the end result.
The company is very professional and I will use them again.
I loved my project manager Austin, he was easy to talk to. We did have a few problems with the contractors. We still have some things that need services and the damages were done back in May.
Good customer service, quick response, super professional, and a really good company to work with.
Service was almost to my expectation.
The people I worked with at Spangler were all great folks who seemed to know what they were doing but the entire process took WAY too long (over 6 months) and there was a lot of confusion due to (probably unnecessary) changes in who was in charge.
Working with Spangler was a very disappointing and frustrating experience. Poor communication, poor mitigation, poor integrity. I don't trust them. I would not choose to work with them again.
They did a very good job. The only problem we had was with the billing. They had a couple of things that were messed up in the financial office. They were able to get it straightened out.
I was told the entire project would take 2 weeks, it ended up being closer to 4 months. The original PM would never follow up me when the schedule would change
Overall I liked working with them but there were some issues.
Spangler Restoration did great work.
They took too long to complete the work.
We had Spangler Restoration come in and do some quick remediaation work then had another company finish the job. Everything was fine with Spangler Restoration.
We would recommend talking with your insurance agent about replacing fabric furniture vs cleaning as Spangler did not clean soot off. Probably hard to get it all out but they should have examined the furniture for cleanliness before returning! Check your itemized bill from Spangler even with insurance agent before it getting paid. They tried to charge for so many items they did not do. They submitted $12-13,000 bill but by time we eliminated the items they didn’t do it was down closer to $6,000.
They did a great job, very satisfactory.
I felt like things were not done as thorough as possible. I didn't agree with their decisions on how to handle wet carpets.
Spangler Restoration is very professional and punctual. The communication was very well managed.
Spangler Restoration is really wonderful. They did a great job at the beginning or our crisis. The responsiveness tapered off towards the end.
We only had one issue, and that is that they still owe us a steam cleaning on the couch. We'd greatly appreciate it if that got handled. But we also understand that they usually have to work with a group of people who are already unhappy. We had a water remediation and they left a few couches uncovered during that time so they have some nasty gunk on them.
Spangler is very responsive and gives quotes and info very promptly. I am pleased with their service because they come out immediately and their work is always done very quickly. They are very responsive from the estimate to the completion of the work!
They were very accommodating.
The initial contact and start of job was awesome, the follow-through was subpar with patches of awesome. Circumstances were weird - I know some of the delay on my end was caused by an all-hands for a catastrophic loss elsewhere, and I don't fault them for that. Aside that, the few patches of unprofessionalism make me hesitant to recommend them. The work was beautifully done, I just had to fight for it.
Thanks to all who were involved in my home restoration. Thank you all for making our house '' Home'' again!
Shitty repairs... not nice people
Recommend Insurance Carrier - I would recommend them for any reason to anybody, they have been fantastic!
Areas Of Satisfaction - Spangler Restorations met all of our expectations! They exceeded our expectations with the timeline.
Area For Improvement-Spangler - Spangler Restoration did not fall short of any of my expectations.
Insurance Agent - Insurance Company is nationwide and the agent is Timothy G. Hausmann.
Additional Comments - Chad and Hillary have done a wonderful job, so far we are satisfied and happy with the work!
Areas Of Satisfaction - The overall sales and set-up was handled well.
Additional Comments - Sabrena Stabenaw made sure I had a great experience! Thanks for taking care of us!
The representatives at Spangler Restoration acted very professional and are outgoing. They were very courteous and pro-active. They paid attention to my requests and were responsive to my needs.
They did a great job!
They did a good job, but I had a little problem for awhile. I thought I might be billed more than I was quoted. It worked out in the end. It was not good communication.
Spangler was very responsive and helpful during the whole Covid crisis and they worked around our scheldes and our nervousness very well.
The work completed was fine. The communication and scheduling would push me to not recommend you.
The work has yet to be completed, although the claim began in April. Unsure as to why I would be receiving a survey now!
I was mostly pleased with them. They were not perfect, but pretty darn good.
They are amazing.
Process Explanation - They were informative about the process.
Communication - They were very responsive.
Schedule - They are always on time and call to schedule appointments.
Emergency/Mitigation/Drying - They have a good turn around.
Areas Of Satisfaction - Janie was very informative during our meeting. She provided us lunch and gave us great information on mold.
Area For Improvement-Spangler - They exceeded all expectations.
Additional Comments - It has been a good experience.
They provided Quick Service. They are Friendly People. They provided a Good Price.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Spangler Restoration as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys