I will never refer them to anyone ever.
I thought the contractors were good, but the representatives for Spangler were horrible. It doesn't give the company a good name.
They were very thorogh inspection.
This was a three-week project that turned into a 6-month nightmare. It did not pass inspection the first time. The communication was terrible.
Customer service with project manager was poor at best
The people and the workmanship was good. There was a lack of organization, respect for timelines, and consideration of customers' schedules.
Spangler did a good job with the necessary repair. My only problem was with the billing who kept sending us a bill for something, never did know what it was for, We had paid our deductible and therefore didn't owe anymore money. I finally did receive a check from insurance for the amount that I was being billed, I called the company and Drake Knight came by to pick up the check, everyone lived happily ever after.
While it sounds good to have everything handled by one company, you're also at their mercy in responding to you or keeping to schedules. Total time of work done: Roughly two weeks. Total time spent out of our home: Roughly two and half months. So much of that time, nothing was happening. If you're ever in a situation to have to vacate your home for repairs, it's going to be stressful. Hiring one company to handle everything was meant to ease my stress so I didn't have to stay on top of contractors but with the lack of communication and blocks of time spent with nothing happening, I might reconsider in the future. I will say that they replaced my entire roof when only one section of it was damaged (I have three separate roof lines), so that was nice, however it was a "surprise" so I didn't get to choose a shingle color of my liking, I was stuck with the one that was already on the house (I would have gone darker had I known since I plan on painting the house).
They came in and picked up the pieces and I am very happy with Spangler.
They never indicated the amount for the services rendered before I committed to the job!
Likely to recommend
Worse company I have had the displeasure to deal with. Would not recommend to my worse enemy.
They have always been very quick to respond and they do a great job on the repairs.
They responded quickly and I felt very comfortable with the work they needed to do.
They did a wonderful job!
The entire crew did everything that they could to make sure I was happy with the end result.
The company is very professional and I will use them again.
I loved my project manager Austin, he was easy to talk to. We did have a few problems with the contractors. We still have some things that need services and the damages were done back in May.
Good customer service, quick response, super professional, and a really good company to work with.
Service was almost to my expectation.
The people I worked with at Spangler were all great folks who seemed to know what they were doing but the entire process took WAY too long (over 6 months) and there was a lot of confusion due to (probably unnecessary) changes in who was in charge.
Working with Spangler was a very disappointing and frustrating experience. Poor communication, poor mitigation, poor integrity. I don't trust them. I would not choose to work with them again.
They did a very good job. The only problem we had was with the billing. They had a couple of things that were messed up in the financial office. They were able to get it straightened out.
I was told the entire project would take 2 weeks, it ended up being closer to 4 months. The original PM would never follow up me when the schedule would change
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Spangler Restoration as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys