I was very impressed with the quality of service from Spangler Restoration. High quality work, plenty of communication and hassle free coordination with my insurance company. I was very pleased.
I would not recommend them to anybody. Our project manager was awful although there were several people that were good. The final product is great but nine months to do the job is ridiculous.
Spangler did a great job with cleanup and repair at my property, and all of their people were great to deal with. I would definitely use them again and wouldn't hesitate to recommend them to others.
Yea I would recommend but caution that pricing is pretty high.
They seemed to do a through job and went to any steps to be sure the area was dry before beginning restoration work !!
Job was dragged out too long. Communication was very poor as to what was happening.
They did an excellent job. I didn't have any complaints about anything. Russ did an excellent job, and I am very pleased with the results.
Response time was excellent
Good overall work, but it took 8 months to finish a job that only took 2-3 weeks once remodeling was actually started.
I would not recommend
Ann Kathryn Bosdell, my State Farm agent, recommended Spangler to my husband and I. Melissa Crain responded immediately and she and Sonya Wilson worked seamlessly with Travelers Insurance to repair damages to our condo quickly and on budget. All were professional and helpful and we are grateful. I was also glad to recommend Spangler to others in our community seeking repair and upgrade to their property.
The absolute worst company you could ever go with to complete any work.
They did a great job from start to finish.
The overall work done to get my house back to its original was pretty good.
Work performed by Spangler went very well. Teams that came to provide services were professional, personable and took care with coronavirus protocols. Repairs were accomplished quickly and were well done.
The communication, project management and quality of work were exceptional. Our project manager explained things clearly, and they delivered smoothly. Great experience!
They were very helpful, they were instant in helping. When I called them they came the same day, right away.
I will never refer them to anyone ever.
I thought the contractors were good, but the representatives for Spangler were horrible. It doesn't give the company a good name.
They were very thorogh inspection.
This was a three-week project that turned into a 6-month nightmare. It did not pass inspection the first time. The communication was terrible.
Customer service with project manager was poor at best
The people and the workmanship was good. There was a lack of organization, respect for timelines, and consideration of customers' schedules.
Spangler did a good job with the necessary repair. My only problem was with the billing who kept sending us a bill for something, never did know what it was for, We had paid our deductible and therefore didn't owe anymore money. I finally did receive a check from insurance for the amount that I was being billed, I called the company and Drake Knight came by to pick up the check, everyone lived happily ever after.
While it sounds good to have everything handled by one company, you're also at their mercy in responding to you or keeping to schedules. Total time of work done: Roughly two weeks. Total time spent out of our home: Roughly two and half months. So much of that time, nothing was happening. If you're ever in a situation to have to vacate your home for repairs, it's going to be stressful. Hiring one company to handle everything was meant to ease my stress so I didn't have to stay on top of contractors but with the lack of communication and blocks of time spent with nothing happening, I might reconsider in the future. I will say that they replaced my entire roof when only one section of it was damaged (I have three separate roof lines), so that was nice, however it was a "surprise" so I didn't get to choose a shingle color of my liking, I was stuck with the one that was already on the house (I would have gone darker had I known since I plan on painting the house).
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Spangler Restoration as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys