Working with Spangler was a very disappointing and frustrating experience. Poor communication, poor mitigation, poor integrity. I don't trust them. I would not choose to work with them again.
They did a very good job. The only problem we had was with the billing. They had a couple of things that were messed up in the financial office. They were able to get it straightened out.
I was told the entire project would take 2 weeks, it ended up being closer to 4 months. The original PM would never follow up me when the schedule would change
Overall I liked working with them but there were some issues.
Spangler Restoration did great work.
They took too long to complete the work.
We had Spangler Restoration come in and do some quick remediaation work then had another company finish the job. Everything was fine with Spangler Restoration.
We would recommend talking with your insurance agent about replacing fabric furniture vs cleaning as Spangler did not clean soot off. Probably hard to get it all out but they should have examined the furniture for cleanliness before returning! Check your itemized bill from Spangler even with insurance agent before it getting paid. They tried to charge for so many items they did not do. They submitted $12-13,000 bill but by time we eliminated the items they didn’t do it was down closer to $6,000.
They did a great job, very satisfactory.
I felt like things were not done as thorough as possible. I didn't agree with their decisions on how to handle wet carpets.
Spangler Restoration is very professional and punctual. The communication was very well managed.
Spangler Restoration is really wonderful. They did a great job at the beginning or our crisis. The responsiveness tapered off towards the end.
We only had one issue, and that is that they still owe us a steam cleaning on the couch. We'd greatly appreciate it if that got handled. But we also understand that they usually have to work with a group of people who are already unhappy. We had a water remediation and they left a few couches uncovered during that time so they have some nasty gunk on them.
Spangler is very responsive and gives quotes and info very promptly. I am pleased with their service because they come out immediately and their work is always done very quickly. They are very responsive from the estimate to the completion of the work!
They were very accommodating.
The initial contact and start of job was awesome, the follow-through was subpar with patches of awesome. Circumstances were weird - I know some of the delay on my end was caused by an all-hands for a catastrophic loss elsewhere, and I don't fault them for that. Aside that, the few patches of unprofessionalism make me hesitant to recommend them. The work was beautifully done, I just had to fight for it.
Thanks to all who were involved in my home restoration. Thank you all for making our house '' Home'' again!
Shitty repairs... not nice people
Recommend Insurance Carrier - I would recommend them for any reason to anybody, they have been fantastic!
Areas Of Satisfaction - Spangler Restorations met all of our expectations! They exceeded our expectations with the timeline.
Area For Improvement-Spangler - Spangler Restoration did not fall short of any of my expectations.
Insurance Agent - Insurance Company is nationwide and the agent is Timothy G. Hausmann.
Additional Comments - Chad and Hillary have done a wonderful job, so far we are satisfied and happy with the work!
Areas Of Satisfaction - The overall sales and set-up was handled well.
Additional Comments - Sabrena Stabenaw made sure I had a great experience! Thanks for taking care of us!
The representatives at Spangler Restoration acted very professional and are outgoing. They were very courteous and pro-active. They paid attention to my requests and were responsive to my needs.
They did a great job!
They did a good job, but I had a little problem for awhile. I thought I might be billed more than I was quoted. It worked out in the end. It was not good communication.
Spangler was very responsive and helpful during the whole Covid crisis and they worked around our scheldes and our nervousness very well.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Spangler Restoration as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys