Spangler did a good job with the necessary repair. My only problem was with the billing who kept sending us a bill for something, never did know what it was for, We had paid our deductible and therefore didn't owe anymore money. I finally did receive a check from insurance for the amount that I was being billed, I called the company and Drake Knight came by to pick up the check, everyone lived happily ever after.
While it sounds good to have everything handled by one company, you're also at their mercy in responding to you or keeping to schedules. Total time of work done: Roughly two weeks. Total time spent out of our home: Roughly two and half months. So much of that time, nothing was happening. If you're ever in a situation to have to vacate your home for repairs, it's going to be stressful. Hiring one company to handle everything was meant to ease my stress so I didn't have to stay on top of contractors but with the lack of communication and blocks of time spent with nothing happening, I might reconsider in the future. I will say that they replaced my entire roof when only one section of it was damaged (I have three separate roof lines), so that was nice, however it was a "surprise" so I didn't get to choose a shingle color of my liking, I was stuck with the one that was already on the house (I would have gone darker had I known since I plan on painting the house).
They came in and picked up the pieces and I am very happy with Spangler.
They never indicated the amount for the services rendered before I committed to the job!
Likely to recommend
Worse company I have had the displeasure to deal with. Would not recommend to my worse enemy.
They have always been very quick to respond and they do a great job on the repairs.
They responded quickly and I felt very comfortable with the work they needed to do.
They did a wonderful job!
The entire crew did everything that they could to make sure I was happy with the end result.
The company is very professional and I will use them again.
I loved my project manager Austin, he was easy to talk to. We did have a few problems with the contractors. We still have some things that need services and the damages were done back in May.
Good customer service, quick response, super professional, and a really good company to work with.
Service was almost to my expectation.
The people I worked with at Spangler were all great folks who seemed to know what they were doing but the entire process took WAY too long (over 6 months) and there was a lot of confusion due to (probably unnecessary) changes in who was in charge.
Working with Spangler was a very disappointing and frustrating experience. Poor communication, poor mitigation, poor integrity. I don't trust them. I would not choose to work with them again.
They did a very good job. The only problem we had was with the billing. They had a couple of things that were messed up in the financial office. They were able to get it straightened out.
I was told the entire project would take 2 weeks, it ended up being closer to 4 months. The original PM would never follow up me when the schedule would change
Overall I liked working with them but there were some issues.
Spangler Restoration did great work.
They took too long to complete the work.
We had Spangler Restoration come in and do some quick remediaation work then had another company finish the job. Everything was fine with Spangler Restoration.
We would recommend talking with your insurance agent about replacing fabric furniture vs cleaning as Spangler did not clean soot off. Probably hard to get it all out but they should have examined the furniture for cleanliness before returning! Check your itemized bill from Spangler even with insurance agent before it getting paid. They tried to charge for so many items they did not do. They submitted $12-13,000 bill but by time we eliminated the items they didn’t do it was down closer to $6,000.
They did a great job, very satisfactory.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Spangler Restoration as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
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