Areas Of Satisfaction - I am most satisfied that the cover has raised the temperature when it needs to be. It allowed the heat pump to not run very much every day in the fall. It certainly keeps the pool clean and is very helpful. It's kept the debris out of the water and has eliminated the amount of time the pool filter and stream filter run. I am very pleased.
Recognized Excellence - I'd like to recognize the sales representative, Jeff. He was prompt, courteous, and informative.
I have purchased the solar cover as well as the solar safe cover. Both covers are of high quality and have allowed me to keep the pool cleaner, warmer and safer as well as use less chemicals. I have water solar panels on my roof and with these covers the pool water is plenty warm in Mar to Nov allowing more use of the pool without turning on my gas heater. Lee W
Areas Of Satisfaction - I also have a solar pool cover and placing the Solar safe cover is much easier to place when this is on as the "safe cover does not want to fill with water as easily
Great product. I know that when I close my pool for the winter it will be fine. When I come back in the spring it is clean and clear.
Areas For Improvement - None
Areas Of Satisfaction - When I took the cover off after three months my pool was clean and clear
Recognized Excellence - Jeff the sales rep was great. Everyone was.
Problem Resolution - I have not had any problems.
Areas Of Satisfaction - I was satisfied with the crew. They were efficient and quick. They came here, got it done and left. It was quick.
Recognized Excellence - The installers were wonderful.
Areas Of Satisfaction - When it's on, it gives me complete protection and prevents debris from getting in the pool. It has saved me so much in terms of concern about my grandchildren's safety.
Sales Knowledge - Very much so!
Areas Of Satisfaction - Excellent sales pitch with thorough answers to all questions. High quality materials, such as brass fittings.
Recognized Excellence - Jeff and the service person who gave us our instructions when it was completed. Everyone was great!
Areas Of Satisfaction - I was most satisfied with the salesperson and the looks of it when it was on.
Likely To Recommend - I already have recommended them.
Areas Of Satisfaction - I like the fact that we dodn't' have to worry about little kids walking on the cover since you can walk on top of it safely.
Recognized Excellence - The salesman was really good and the installers were great. They did a great job and were very personable.
Additional Comments - We are very glad we have it.
Areas Of Satisfaction - I was most satisfied with the followup, I think. When I needed help, they helped instantly.
Recognized Excellence - I would like to recognize Jeff for his exceptional service.
Areas Of Satisfaction - I was most satisfied with the way it protects the pool in the winter.
Recognized Excellence - I would like to recognize Bob. He does a nice job.
Additional Comments - They did a nice job. I have recommended them to others and they are good company.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Solar Safe Pool Covers as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys