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GuildQuality surveys
Customer satisfaction
Of 355 customers surveyed, 75 respondedReviews 52
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Recent reviews
Isadore H.
We were very happy. They came out very quickly, and we were very happy with the service they provided.
Mary F.
Please just useMary L. I have already recommended them to people who have water problems They did a superb Job I am so allergic to mold and mildew I can go in my basement with no problems.
Karen P.
I was very satisfied.
Plater C.
ServPro was quick to respond, and very thorough in their work.
Maruthavanan R.
ServPro was very quick. I called them and they started the job in a couple of hours from my call. I was concerned about flooding damage but they got here and worked every day until it was finished.
Fred H.
All of the workers were great.
C.W.-.
Servpro really took a horrible process and made everything smooth and easy. They took all the stress out of the situation for me. I appreciate everything they did for my family during our fire.
W.C.-.
Our experience with Serv Pro of Novi was easy and seamless. They made our mitigation process so simple and took a lot of stress off of us during our stressful situation. Thank you Serv Pro of Novi!
Diane S.
ServPro needs to improve on the contractors they aquire
Stephanie K.
Great company. Helped me get out of a unhabitual apartment fast
Kenneth M.
You guys responded very quickly to clean up my flooded basement! The crew was very proficient, thorough, and did an awesome job. I really appreciate their awesome work and response time. Also, there were many phone calls from the management team to ensure the work was done right and that I was happy about their work! Thank you for everything!
Matthew M.
The project Mgr, Anthony, and his team where very professional. They did all the work on time and exceeded our expectations.
William F.
Throughout this process I appreciated ServPro informing me of the steps being taken on a regular basis. This eliminated the anxious feelings of the unknown. Good job.
James N.
The staff was not detailed in their work. I had to have them come back twice to cover areas that were missed. I found other areas that needed to be cleaned but did not call back. We did them ourselves. I was tired to having them come back to complete the work.
Marc B.
They were professional, punctual and helpful in every step of the claim.
Andrew H.
EXCELLENT SERVICE
Additional comments
Area For Improvement
Area For Improvement - NONE
Area Of Satisfaction
Area Of Satisfaction - ALL
Khaled M.
Additional comments
Area Of Satisfaction
Area Of Satisfaction - Claim experience and professional quality of ServPro.
Joseph C.
I was satisfied with ServPro's professionalism.
Additional comments
Area Of Satisfaction
Area Of Satisfaction - Everybody took the time to explain the steps and the process to me.
Walter F.
ServPro is a very professional company. Every employee was kind courteous and knowledgeable. I would highly recommend ServPro-Novi to anyone in need of the services they offer.
Additional comments
Area For Improvement
Area For Improvement - I appreciate the Alacrity Guarantee for the repair work related to this claim. Very reassuring.
Area Of Satisfaction
Area Of Satisfaction - The quick action taken by all involved.
Additional Comments
Additional Comments - Though quite an ordeal to go through the assurances given through each phase by all involved was very helpful and appreciated.
Roger F.
LABRIAN J.
John N.
Mayank P.
Richard K.
Patricia W.
Mindy L.
M.S.R.
J.G.B.
Mark S.
Amy D.
John R.
Gina N.
Mary F.
Shirley T.
Jeffrey R.
John A.
Mark B.
Susan R.
Mary G.
Wallace B.
Michelle H.
Deron D.
Mitchell L.
William R.
Jennifer H.
Selina W.
William R.
T.F.(.
Dawan C.
D.M.(.
GuildQuality
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