I was very satisfied.
ServPro was quick to respond, and very thorough in their work.
ServPro was very quick. I called them and they started the job in a couple of hours from my call. I was concerned about flooding damage but they got here and worked every day until it was finished.
All of the workers were great.
Servpro really took a horrible process and made everything smooth and easy. They took all the stress out of the situation for me. I appreciate everything they did for my family during our fire.
Our experience with Serv Pro of Novi was easy and seamless. They made our mitigation process so simple and took a lot of stress off of us during our stressful situation. Thank you Serv Pro of Novi!
ServPro needs to improve on the contractors they aquire
Great company. Helped me get out of a unhabitual apartment fast
You guys responded very quickly to clean up my flooded basement! The crew was very proficient, thorough, and did an awesome job. I really appreciate their awesome work and response time. Also, there were many phone calls from the management team to ensure the work was done right and that I was happy about their work! Thank you for everything!
The project Mgr, Anthony, and his team where very professional. They did all the work on time and exceeded our expectations.
Throughout this process I appreciated ServPro informing me of the steps being taken on a regular basis. This eliminated the anxious feelings of the unknown. Good job.
The staff was not detailed in their work. I had to have them come back twice to cover areas that were missed. I found other areas that needed to be cleaned but did not call back. We did them ourselves. I was tired to having them come back to complete the work.
They were professional, punctual and helpful in every step of the claim.
Area For Improvement - NONE
Area Of Satisfaction - ALL
Area Of Satisfaction - Claim experience and professional quality of ServPro.
I was satisfied with ServPro's professionalism.
Area Of Satisfaction - Everybody took the time to explain the steps and the process to me.
ServPro is a very professional company. Every employee was kind courteous and knowledgeable. I would highly recommend ServPro-Novi to anyone in need of the services they offer.
Area For Improvement - I appreciate the Alacrity Guarantee for the repair work related to this claim. Very reassuring.
Area Of Satisfaction - The quick action taken by all involved.
Additional Comments - Though quite an ordeal to go through the assurances given through each phase by all involved was very helpful and appreciated.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of ServPro of Novi, MI as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys