ServPro arrived in a timely manner and worked well to maintain our home.
The men were very professional and courteous.
I would recommend using them. We were very satisfied. They were a very nice group and very professional.
They were absolutely amazing. I liked that all the workers were very professional and cared personally about the quality of their job. I will tell anyone who asks that they were outstanding.
ServPro came in at the request of my insurance company after I had a roof leak that caused ceiling damage in my kitchen. Employees were in my house every day for a total of 5 days checking on the progress of drying and dehumidifying of sheetrock, etc.. All of them were very personable and very professional. Sam and Joe gave me business cards, and told me to call them if I had any questions or problems. Dealing with them was truly a positive experience, and I would recommend them to anyone experiencing similar problems in their home.
They were extremely fast they showed up assessed the damage an immediately started to demo the effected areas. They also did a great job of isolating the sections of the house so that no debris would get into the areas of the home that were not damaged. I was very satisfied with the level of urgency and with the professionalism displayed by everyone at ServPro.
Sam and his team took time and gentle care with our home. They were amazing.
I had a difficult time convincing ServPro that there was still a musty odor in my bathroom, because I felt there was water under the tile floor where the leak happened. I pulled up a few tiles and sure enough, the subfloor was soaked. They also left about a 6" thin hole in my wall from one of their fans. I thought the hole was a smudge on the wall and didn't realize otherwise until a few days after ServPro had removed their equipment.
They were very, very good. I have no hesitation to use them again or recommend them. The franchise we used was just fantastic. I could not have asked for a better experience in a bad situation.
At a particularly difficult time, ServPro stepped in and made life easier and better almost immediately. I would highly recommend them for any emergency situation.
We would highly recommend ServPro to anyone in need of this type of service. Thank you so much for all the hard work your guys did for us...
AllState is smart to use them. They do a good job!
They did a good job and hired confident people who did the job right and in a timely manner.
Prompt. Showed up when they said so. Explained the process. Kept me and my wife, Barbara informed.
They were very professional. They handled my problem with expedited service. ServPro went above and beyond my expectations.
They did an excellent job. They had quite a job to do and they did amazing work.
I have filled this out one already.
All I can say is they were great. They cam out the same day. I had called a couple of other companys prior to Servpro and it was going to be next day before someone would be able to come out!!! I would recommend Servpro first. Forget the others. Very satisfied customer.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of ServPro of Kingwood & Humble as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys