Our experience was awful!! First they broke our granite countertops removing them then lied and tried to blame it on us, the communication was awful, no one would call us back when they said they would. It took two months for our countertops to be replaced and they weren’t replaced with what we had originally. I’m STILL waiting on a phone call back for paperwork and it’s been almost a week. Horrible company to work with, I’d never recommend them to anyone!
My point of contact, Chris Kerzic was phenomenal! Everything was very smooth in the beginning but there has been a lack of communication with the construction crew after the initial water mitigation. I feel I have had to take initiative to maintain communication regarding reinstallation and set up of my kitchen once the other repairs were complete.
Recommend everyone use someone else! This company will steal from you, lie to you, and make a bad situation even harder for your family!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of ServPro of Anniston and Gadsden as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys