Overall job was completed, but during initial inspection the ServiceMaster lead was difficult. Did not do a good job of cleanup during and post mitigation.
Linda Wold, Shannon and Vada made a nightmare seem not so traumatic after our home was flooded. I would trust Linda and her team with my life. I’m so thankful for the care they demonstrated.
Linda was amazing!
I was very impressed with the level of professionalism that Bailey and has crew had. They are a hard working group that do excellent work.I hope I never need them again but if I do they are #1 on the list.
The ServiceMaster crew came in and looked thru the items that needed to be packed out then began the process. They were able to advised me as to which items would definitely need to go due to the growth of mold or damage and took care in handling the items that were kept.
Great service, great people.
They were incredibly kind and thorough in the cleanup during a very devastating time for us. We recommend them to anyone in need of disaster recovery.
I was very pleased how quickly they came out and how helpful they were with the work they did.
This was my first claim ever and the team here made it so stress free they were very detailed and professional at all times.
This was by far the best company I could have hoped for!! Linda did such an awesome job and was great to work with, professional, compassionate, and excellent service. I wouldn't hesitate to use them again. Don't waste yourtime and money using anyone else, they are the premier group for the Cumming area to handle leak/water damage!! Thanks for all your help!!
Worst experience I've ever had with any company in my life. Constant lying, broken promises, shady contractors...you name it...don't let these folks near your home!!
Linda was very professional and the job was done excellent. Linda did what she said she would do and more. The team did a excellent job.
Scott was simply amazing and did an amazing job communicating with my husband and I what to expect and why he was doing certain work and when. He made a very difficult situation better. I would recommend Service Master and Scott to everyone.
Every person that I spoke to on the phone or that came to my home was extremely helpful and very professional. I would recommend ServiceMaster by Bailey to anyone. They made the cleanup process much more bearable.
Professional and very knowledgeable of their profession. Enjoyed working with them.
These guys are awesome. They helped me feel relieved in a scary situation, and helped me understand exactly what was going to happen, which put my mind at ease. They did a great job.
Very professional, worked around my schedule to fit my needs.
Area Of Satisfaction - I loved the personal touches they added to the project. It felt like we were family and they treated us as if we were in their own home.
Area Of Satisfaction - Very fast to respond. Thanks
They were very friend, professional, and responsive to my questions. I would use them again if the need arose and recommend them highly.
Area Of Satisfaction - Big Bear, Service Master, and Allstate were very understanding of my concerns and spend a good deal of time discussing processes with me to alleviate my concerns.
Area Of Satisfaction - I was satisfied with their ability to work within my schedule.
Area Of Satisfaction - The workers came often to check the drying process and as the drying was completed in key areas the equipment was removed, reducing the noise factor of fans going 24 hours.
Service Master Bailey was very responsive to remedy the flooding damage caused by a burst water pipe in our home. They were also very flexible as to when they came to check on the equipment and the drying process that occurred over several days. They genuinely cared about our situation and did everything in their power to make it better.
Area For Improvement - None...everyone clearly exceeded expectations!
Area Of Satisfaction - Field service representatives polite, courteous, and well focused on service, when onsite.
I hope you never need their services, however ServiceMaster - Bailey are the professionals to call in a time of crisis. They allowed me to concentrate on family, knowing everything else was being handled by the right company.
Area Of Satisfaction - The professionalism of the employees was a welcomed surprise.
ServiceMaster was on time, on budget, and they exceeded my expectations.
Area Of Satisfaction - I was most satisfied with the completion of the work.
Area Of Satisfaction - They kept their promises and did what they said.
They did great. They were good.
Area Of Satisfaction - I was most satisfied with the whole service.
Additional Comments - I am glad they came and will have them back again.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of ServiceMaster - Bailey as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys