We love their customer service and how much of a help they were in a stressful time.
The staff and subcontractors used to repair our home damages were very professional and the quality of their work was very good. They listened to my concerns and worked with me when we encountered issues you find in older homes.
Areas for Improvement - They did not fall short of our expectations. Everything was done in a very quality manner.
They provided outstanding service and workmanship.
Area Of Satisfaction - The professionalism, the conscientiousness of the contractors to give their best to do their particular phase of the restoration process and keeping us in the loop throughout their process and explain the next stage by other contractors and constantly being patient with us as we called and asked questions and voiced our concerns.
We were pleased with their work.
When a client has just went through a fire and the employees come and were laughing and talking they need to be more sensitive it was a lack of professionalism.
Everybody was very courteous and nice. I appreciate the work they did.
Great service, no hassle.
Ryan was amazing on his follow through and making sure the work was done professionally.
While the fire damage to my home was relatively minor, Sermat, and my contact, Mr. Rowe, were very responsive to our situation. Their inspection, workmanship and the cleanup after were a pleasant surprise. The work crews were prepared, efficient, polite and respective of our privacy to the extent possible. Thank you.
I highly recommend Sermat Construction Services and will be using them exclusively for all future construction needs. They are responsive, attentive, professional and respectful.
I found their company to be very responsive and understanding of getting the job done to my satisfaction.
Trouble getting work to start. They did not agree on the damage done by the burst pipe. I had to get multiple people to come to the house before work could start.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Sermat Construction Services, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys