I already have.
Schedule - They had a death in the family and there was a lot of rain so it delayed the job a little. I knew ahead of time though.
Areas Of Satisfaction - I am most satisfied with how they did it in one day. The workers were friendly as well.
Current Referrals - I have recommended 3 of my friends and I think all 3 have called already.
Recognized Excellence - I would like to recognize Dave.
Additional Comments - Dave was wonderful and very knowledgeable.
Additional Comments - This job was completed at the price quoted by Paul as well as on time. The guys were great at cleaning up and once complete it was like they were never here. I could not be happier with the finished product.
Our experience with Sentry roofing was very positive and we would recommend them to others. TJ was professional, friendly, knowledgeable, easy to work with and responsive. The work ethic of the crew was noteworthy. One of our gutters was damaged by a ladder during the installation process and Sentry roofing took care of it. It was evident that they wanted to make sure we were completely satisfied with the job done - and we are!
Areas Of Satisfaction - Quality of the work.
Great Job with a wide degree of bidding for the project, Sentry was the only bidder to get up on the roof and look over the job with details. Great communication along the process and payment was easy which place more risk on Sentry than the homeowner. Great Job - wish I had another home that need roofing.....
Problem Resolution - No issues to resolve.
Areas For Improvement - None.
Areas Of Satisfaction - On time and limed R/R on the job these guys worked like myself - a 10-12 hour day.
Recognized Excellence - From A-Z the entire team did a great job.
Additional Comments - thank you..
Areas Of Satisfaction - I was satisfied with how they were able to completed the job sooner than I expected.
Sentry Roofing was an outstanding company to work with. They were attentive, reliable, over-performing with customer service, always met time deadlines, were available for quick installation, and TJ was remarkable. It was an altogether fantastic experience and I would be happy to recommend them (and already have). I had never met this company before but they performed with flying colors!
Areas For Improvement - None.
Areas Of Satisfaction - Their quick response to phone calls, emails, and installation.
Current Referrals - Yes, and I have already put them in touch with you.
Recognized Excellence - Tj was the best. I felt that he really cared about doing what he promised when he promised it. He had patience when I picked the right shingles, delivered samples to help me, his assistance was endless.The woman that answers the phone (Michelle?) was also great to talk to.
Additional Comments - Only great things to say. Thank you so much!! We'll be back.
Sentry roofing management professionals were very committed to customer satisfaction. The worker crew were extremely hard workers and put in a full 10 hour day each day. I had a few minor issue with the workmanship. Sentry management listened and within a week had all my concerns resolved to my satisfaction.
Areas Of Satisfaction - Product quality, customer satisfaction, price and Owens Corning 50 year Platinum Warranty.
Additional Comments - Would strongly recommend Sentry Roofing NH, LLC to anyone for quality roof installation that is fully warrantied by Owens Corning.
Areas Of Satisfaction - I was most satisfied with the initial estimate and information to help me decide to use them.
Recognized Excellence - I would recognize TJ for exceptional service. He was very helpful.
Schedule - They started a little late as they were running behind on another project, and then the weather didn't cooperate. It was not a big deal.
Appointments & Meetings - They started a little late as they were running behind on another project, and then the weather didn't cooperate. It was not a big deal.
Areas Of Satisfaction - The project was done very, very quickly.
Recognized Excellence - T.J.
Sentry Roofing was professional, and cost competitive on replacing my roof. Their workers were courteous, and did a great job working on our house.
Sentry Roofing was extremely efficient and polite. They work well together and do not waist anytime. We are happy with our new roof.
Areas Of Satisfaction - I am most satisfied that the workmanship was excellent and the price is competitive.
Recognized Excellence - I would like to recognize Paul and the installation crew for exceptional service.
Additional Comments - Between the time we signed a contract and the start of our project I read an article published in the Manchester Union Leader that talked about how Sentry Roofing did a roof and siding for an Army Veteran in a nearby town. I found that to be impressive that they would do that for someone. My friend saw the article and it made her want to use Sentry Roofing as well.
Areas Of Satisfaction - I am most satisfied with how quickly they got the job done.
Recognized Excellence - The owner, T.J., did a great job.
Amazing service and quality work!
Schedule - They were actually done early!
Will use again for any roofing needs... Also recommended Sentry to my neighbor
I found both the salesperson and the laborer professional, knowledgeable and efficient. I am very satisfied and will use this company again!
Sentry Roofing did a great job on our roof. They arrived on time and did what we had contracted for, completed the job in the time frame agreed upon, cleaned up the site and were very professional in every way. I am happy with their work and will recommend them to others. Paul, the advance person and first contact, was straight up about the work to be done, the cost, and then delivered what he had promised.
Good job at a fair price
Areas Of Satisfaction - Completion of job on time.
Areas Of Satisfaction - I was most satisfied with the value. The price was great and the crew was hardworking.
Recognized Excellence - I would like to recognize Michelle for her exceptional service.
Areas Of Satisfaction - I was most satisfied with their efficiency and professionalism.
Recognized Excellence - I would like to recognize Michelle for her exceptional service.
Recognized Excellence - Entire crew worked together extremely well.
Additional Comments - Second roof job performed by the Sentry Roofing professionals in 5 years on two of my separate homes. Would recommend their services first to anyone. High quality work performed quickly and neatly.
The crew was amazing. As they were finishing up, an electrical storm rolled in quickly. They were able to wrap it up and avoid getting electrocuted at the same time.
Areas Of Satisfaction - The crew speed and the good job they did. The price was a good value for what they accomplished.
Recognized Excellence - Michelle for her prompt email replies.
Areas Of Satisfaction - I was most satisfied with the efficiency in them handling the job. Everyone knew what they were doing.
Recognized Excellence - the man wh ogave us our estiatme.
Likely To Recommend - I am pretty happy with the way it came out!
They were very professional, punctual, and great.
Quality Of Materials - They were awesome.
Areas Of Satisfaction - Timing was the thing that most exceeded my expectations. I had tried getting this done by previous contractors, and they kept being pushing me back and wouldn't get it done. Sentry was the only one that came on time.
Recognized Excellence - Whoever scheduled it did a really awesome job.
Areas For Improvement - None.
Areas Of Satisfaction - Everything!! they finished my roof in one day and the yard was cleaned as well.
Recognized Excellence - The entire team. They were in and out before I got home. Just an incredible job right down to the billing.
Areas Of Satisfaction - I am most satisfied with the good job.
Areas Of Satisfaction - Getting the job done quickly
Sentry Roofing was great. I couldn't believe how fast they returned my initial request for a quote. TJ Howly had the job quoted in a matter of hours. They started and complete in one day. They did all the little things I asked for. The crew was professional and polite. The job site was meticulously cleaned up. I have zero issues since. The price was actually less than I had feared. Highly recommend these guys.
Problem Resolution - There were no problems to resolve
Areas For Improvement - the exceeded all my expectations.
Areas Of Satisfaction - Quality of workmanship. and price.
Recognized Excellence - Michelle Walker and TJ Rowley were both great to deal with. Friendly and helpful.
Additional Comments - They did an excellent job.
Stu T is from Quechee, Vt. Please correct above spelling
Areas Of Satisfaction - Sentry removed and installed approx. 50 squares of roofing in 1.5 days. This was outstanding. The price for the work was very reasonable. A quality firm in every way. Extremely satisfied
Current Referrals - I have already referred 3 Quechee friends to Sentry and they all had Sentry do the work.
Recognized Excellence - TJ is the first point of contact with Sentry Roofing and he is extremely competent and a great asset to the firm.
This company was a pleasure to deal with. T.J. and the roofing team showed up when they were expected. Questions were answered promptly and professionally. Michelle from the office even sent information about houses in my area that had installed colors I was interested in to help me make a color choice. The removal of two layers of shingles and the installation of the new roof was completed in one day and looks great. I'd definitely recommend Sentry Roofing.
Areas Of Satisfaction - Great customer service and the finished product looks good at a decent price.
Current Referrals - Not at this time but I'd recommend them if asked.
Recognized Excellence - T.J. and Michelle were great. I had questions on several occasions and they were answered immediately or I received a return call promptly. I also appreciated the help from both of them on choosing a color. I was given extra samples and a list of houses in my area with shingles in the colors I was interested in.
Additional Comments - Very satisfied with our experience with Sentry Roofing. I just hope the roof holds up well as this is the third roof on our thirty-one year old house and the last one fell far short of its expected life span. Time will tell.
Recognized Excellence - All the roofers. It was an extremely hot and sunny day when they did our roof and I was beyond impressed that they worked so hard and finished in one day especially in the heat.
Areas For Improvement - We had one issue with the drip edge color, it was just a miscommunication.
Areas Of Satisfaction - We were satisfied that we had a very effective and hardworking crew that finished the job in a day, as well as cleaned up. They did a very good job.
Quality Of Workmanship - As far as I know.
Work Done Right - They had to come back and make two adjustments. They did come back and fix it.
Value Received - I hope so!
Areas Of Satisfaction - I was most satisfied that they did a good job and they did it promptly. They cleaned up after themselves and I had no questions.
Areas Of Satisfaction - Speed, cleanliness
Areas Of Satisfaction - Price and products used.
Areas Of Satisfaction - I was most satisfied with Sentry Roofing because the work crew. They showed up on time and they worked hard. They didn't leave until the job was done. I was very impressed.
Recognized Excellence - The owner came by when I had questions. I was very impressed with them.
Areas For Improvement - Sentry Roofing did not fall short of my expectations.
Areas Of Satisfaction - I was most satisfied that they were able to work within the schedule I had.
Recognized Excellence - Everyone I worked with did great. TJ, Paul and Michelle were awesome.
Great Job and no problems
Areas For Improvement - very professional
Areas Of Satisfaction - Great clean-up and job done in one day
Recognized Excellence - everybodt was great.
Areas Of Satisfaction - customer service and speed of service
Recognized Excellence - the whole team was great from start to finish - from receiving the price quote, to the inspection of the roof, to the foreman and the workers who installed the roof.
Areas Of Satisfaction - They got the job done quickly not to inconvenience our tenants.
Current Referrals - Not at this time, but will be sure to recommend Sentry when I'm asked.
Recognized Excellence - TJ Howley. I asked a lot of questions and he was always prompt in getting back to me with all the answers. He was also very accommodating as to the time frame in which we wanted the roof completed. He was nice to correspond with and when we had a small issue, he was quick to resolve it and very apologetic.Thank you! TJ.
They were very professional!
Areas Of Satisfaction - I was most satisfied with the quality of the roofing and overall job. They did a phenomenal job!
Current Referrals - I have already recommended Sentry Roofing out to people I know.
Recognized Excellence - TJ is very professional and made sure the job was being done right.
Value Received - They under quoted everyone else.
Areas Of Satisfaction - I was most satisfied with the time they got it done and the quote. They came out sooner than anyone else said they could.
Recognized Excellence - T.J. gave exceptional service.
Additional Comments - I would use them on my next roof.
Sentry Roofing was great to work with, from start to finish. I take great pride in the appearance and condition of my home. If Sentry Roofing can satisfy me, they can satisfy just about anyone.
Current Referrals - Not at this point, but I won't hesitate to recommend Sentry Roofing if I do.
Recognized Excellence - Everyone did a good job as far as I'm concerned.
It was a pleasure to work with TJ and Michelle from the Sentry Roofing Team. They both returned phone calls, and emails and were responsive to our questions.TJ responded quickly and set up an appointment to visit us at home and discuss our roofing project. He was prepared with materials on the Owens Corning roofing products. Our home sits on top of a hill and is exposed to storms and high winds, so we did some preliminary research on roofing materials and found the Duration shingles and Sure Nail strip were well rated for our home's situation. Then we looked for a certified Owens Corning installer in our area. We choose Sentry Roofing because they are a Premium Installer which allows them to offer an extended warranty, that the homeowner can purchase from Owens Corning. This was also important for us, because it can be transferred - one time, upon a future sale of our home. The installation day was scheduled at a time convenient to our schedule, and the Work Crew arrived on time and were focused on the work at hand. They were knowledgeable about the materials and the Owens Corning installation for hurricane nailing. The work flow was organized during the day and they gave attention to clean up at the end of the job. This was quite different than the last roofing project we had contracted locally (Not with Sentry Roofing) on a larger home 2 years ago... unfortunately that project started 1 month late, ran into miscommunication on the job, and un-returned phone calls. So, it was a welcome experience to find TJ and Sentry Roofing and a joy to work with them on the roof in our new home!We are extremely pleased with our new roof and the exceptional experience of working with Sentry Roofing, they are Professionals. We can recommend TJ and Sentry Roofing without reservation!
Contractor Knowledge - TJ discussed the sure nail strip and the hurricane nailing, since our home is on top of a hill and exposed to high winds and storms.
Communication - Both TJ and Michelle, the Sentry Office Administrator, responded quickly to our questions.
Installation Crew - The Work Crew were outstanding. They were very organized and were focused on the work at hand.
Quality Of Materials - We researched the Owens Corning product to find a roofing that was well rated for our exposed home location. After reading the reviews about Owens Corning, we looked for a highly rated installer. The advantage to finding Sentry Roofing is they are rated a "Premium Installer" and can offer the additional Mfg extended warranty, that the homeowner can purchase from Owens Corning.
Value Received - We also purchased the additional Owens Corning Mfg extended warranty, to be able to transfer the roof warranty when we sell our home in the future.
Areas For Improvement - Sentry Roofing met all our expectations on the job site, in our on-site meetings, and responded to questions on the phone, and by email.
Areas Of Satisfaction - The Team at Sentry Roofing were professional, easy to reach, returned calls, replied to emails, and are using a highly rated roofing product. All of these were important in our decision to use Sentry Roofing.
Recognized Excellence - TJ and Michelle both provided great customer service. They answered questions, responded promptly, kept us informed, and provided information on the materials, the installation, and the warranties that helped us make our decision to choose Owens Corning roofing.
Areas Of Satisfaction - They were quick. They showed up the day after I received the quote to complete the work.
Areas Of Satisfaction - I was most satisfied with their professional crew who were hard workers. They went out of their way to make sure everything was clean and safe. They finished the job on time and were accommodating.
Recognized Excellence - I would like to recognize the site supervisor Johnnie. He coordinated with the team, was accommodating, kept everything moving on the job and got the job done quickly.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Sentry Roofing as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys