Norm was an excellent communicator. Melissa was on the ball with scheduling. Samuel and helper stayed late everyday to get the job finished and were polite and clean and great communicators. John Kennedy did great as always as PM. John and Norm followed up at end of job. Jeff cleaned up and picked up any extra materials. Ran like clockwork
Samuel Hernandez is an All-star.
Excellent job, we are very please with the workmanship, and customer service. We are already planning our next project with Schaefer.
They did a good job.
Great company to work with. They delivered on every promise.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Schaefer Siding as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys