Very please customer. I would and have recommended this company to other people.
Sanders Roofing did not follow contract for a Hurricane Harvey roof repair.. Signed contract showed Duration shingles. But Oakridge was installed. Sanders Roofing also installed to wrong underlayment.Sanders Roofing did NOT inform me of their mistake even after 2 weeks after installation. I had to bring their mistake to their attention when after I reviewed the warranty card...showing wrong material being installed. I was most upset because they invoiced me for Duration shingles. I felt that they were perfectly content to accept Duration payment for inferior material used.Communication with Sanders Roofing is horrible. They gave me attitude when I brought their errors to their attention. They don't respond to emails. I felt that they wanted me to go away. That I should just be happy that I got a roof. Workmanship is under par. They left nails all around the street even after they said they swept the area with magnet. I stepped on a nail and had to get a tenuous just to be sure. There are shingles that are not secured. Sanders Roofing inspected job and agreed it job was poorly done. But they have not come back to fix it for 2 months. They are a Platinum Contractor but I would revoke their agreement with Owens Corning due to the problems I faced trying to deal with them. Sanders Roofing submitted Platinum warranty information but Owens Corning website shows the wrong shingles. They have no professionalism. They don’t have guidelines to prevent problems. They don't respond to emails.They don’t follow up on promises to correct workmanship. They don’t follow contract agreement.I would NOT use Sanders Roofing again.
I had told them I was recommending them, but not with the delays until completion is done.
Working with the SRE representative was a positive experience - very responsive to inquiries. However, the scheduled workday was postponed twice. The day of roofing itself was handled quite efficiently and effectively and the job was well done. The claims submitted to the insurance were a little bit exaggerated in some instances.
I was very happy with Jordon, he was good.
We're very satisfied with the work done and have had no problems so far.
Very professional in working with our difficult schedule
I really enjoyed working with the company. I thought they did a great job in communicating and performance.
Very professional - I had no problems - they did what they said they were going to do.
It isn't because of the quality or the time it was done. The representative could have been a little more connected to me as far as relaying times. They also left materials behind.
There effiecent on time and did a good job.
Very pleased, they went above and beyond.
Sanders Roofing personnel were professional and courteous. My wife and I especially enjoyed working and conversing with Rick. His knowledge and patience to explain things made all the difference. He also managed specific needs for us. We upgraded materials and haven't regretted spending a little extra. Thank you again. Ron and JoAnna
They were amazing from start to finish. Everything went smoothly and perfectly, and there was not one negative experience from beginning to end.
Great to work with came in & knock out in ONE DAY!!! Listen to you & willing to work with your insurance. Glad I went with Sanders Roofing I'll recommend them to anyone.
They were easy to work with and Jordan, the superintendent, was very helpful and a really nice guy.
I am very pleased with the work done. Everything was very professional and on time. The work quality is 110%. I have recommended them to numerous friends.
They salespersons, Eric and Steve, were excellent.
Stellar and professional service!
I liked the people I met working for the company. They did everything they could to benefit me and get me the appropriate roof and they went beyond what was expected to get me the roof I needed. I would highly recommend them.
They did a great job.
Brian was pretty awesome and kept his word on everything.
Areas Of Satisfaction - I was very satisfied with the actual work because they came at 7:00 in the morning and finished by 8:30 in the evening. I didn't think they would be able to do it in one day. They were very organized in what they were doing and didn't mess around. They got the job done and were very responsible in removing debris and not causing any damage.
Current Referrals - I've already sent a couple of people their way.
Recognized Excellence - The team leader, Brian, got us through the process and kept his word on everything he said. I went with Owens Corning because I knew their reputation. Integrity is paramount.
Areas Of Satisfaction - I was most satisfied in terms of the communication
Areas For Improvement - NONE
Areas Of Satisfaction - GREAT LOOKING ROOF AT A GREAT PRICE BRIAN WAS VERY HELPFUL & VERY PROFESSIONAL
Recognized Excellence - BRIAN SANDERS
Everything was great, I would use them again.
Problem Resolution - There were not any problems
Recognized Excellence - I would like to recognize Kelton Barfield and his team for his exceptional service, they were all great.
Areas Of Satisfaction - Efficiency putting the roof and taking the old roof down
Recognized Excellence - Brian
Areas Of Satisfaction - The whole thing from start to finish was awesome.
Recognized Excellence - My sales rep done a great job at communicating and getting things done.
Areas Of Satisfaction - I was most satisfied in terms of the final product.
Recognized Excellence - I would like to recognize my account manager, Kelton Barfield, for his exceptional service.
Areas Of Satisfaction - I was satisfied with the install.
Recognized Excellence - I would like to thank Jessie for their exceptional customer service.
Areas For Improvement - The job site safety and cleanliness.
Recognized Excellence - I am unsure of his last name but I believe it was Kelton Barfield.
Areas Of Satisfaction - I was most satisfied with their quality of work and follow through.
Recognized Excellence - I would like to recognize the lead sales person.
Areas Of Satisfaction - I was most satisfied with Ace Roofing and Exteriors because they fixed the problem.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Sanders Roofing & Exteriors LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys