The technicians were fast and friendly.
They were extremely professional and will easily answer your phone calls or call you right back. Most of the time you get company's answering machines. They were really good about that. I highly recommend them!
The employees that did the work at my house were very knowledgeable, professional, and polite.
The guys that came to my house were awesome, very personable, respectful, and explained everything before they did it. I really appreciated that.
They were very communicative, showed up on time, and were very friendly!
The guys that came out were professional. Veronica was very nice. We had an issue, but it was our mistake. They handled it professionally. They were great to work with.
My insurance company reached out to this agency for services. They did come in and complete the job. I was concerned since the company was based two hours away. However they showed up and completed the job effectively.
They arrived the very same day they were notified of the need, no delay. They were prompt and courteous and showed concern for me and my home.
I would never use them again.
It was partially due to holidays but it was very hard to coordinate appointments and they did not show up when they said they would. They canceled an appointment and did not tell me and I was waiting around on them. They scheduled for another time and did not show up when they said they would. I was not pleased with the way they did their appointments and scheduling. I was without a bathroom for a week.
Rytech was great to work with!
Service was quick and professional.
Rytech did a good job!
Try anyone other than Rytech.
I had no problems with them.
Their lack in communication only added to an already stressful situation. The tech, Robert, erred in a big way by failure to acknowledge an area of concern (waived a few times their way) indeed needed addressing.
Amazing service. Honest estimate and great work on short notice. Highly recommend!
They were prompt, very professional, and their communication was good. They kept me updated.
I have not seen them in 10 days. They said they would be back last week and I have not heard anything.
Rytech - The Capital Region was very friendly, fast, and thorough. I would recommend them and definitely use them again!
They are just unresponsive. They did not send anyone out to inspect again or put drying equipment.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Rytech - The Capital Region as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys