Their lack in communication only added to an already stressful situation. The tech, Robert, erred in a big way by failure to acknowledge an area of concern (waived a few times their way) indeed needed addressing.
Amazing service. Honest estimate and great work on short notice. Highly recommend!
They were prompt, very professional, and their communication was good. They kept me updated.
I have not seen them in 10 days. They said they would be back last week and I have not heard anything.
Rytech - The Capital Region was very friendly, fast, and thorough. I would recommend them and definitely use them again!
They are just unresponsive. They did not send anyone out to inspect again or put drying equipment.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Rytech - The Capital Region as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys