Excellent customer service

prompt and on-time, and fast.

Mike who claimed to be the owner often did not respond to text messages or calls. The wet carpet padding was left for 4 days. I had to beg to have it removed because the house stunk so bad, you could smell it as you drove into the driveway. He claimed he needed permission from USAA to remove it. I was told the day after the flood that it would be removed. My window was left open for days with the air conditioning running. They moved a toilet to access some of the areas in the bathroom to work. The toilet was not screwed back down because the screws were broken off, and was not connected to running water. A Rytech employee urinated it and left it there. After the job was done and no one came to take care of it, the house started to reek of urine. I had to remove the urine from one of Rytech's employee myself. It was one of the most disgusting things I have ever had to do. I was VERY disappointed with the added stress while dealing with my house being flooded and torn apart.

Please send this survey again when the project is completed. They are only beginning this project.

The men that came to do the drying process were very nice and explained the process. Thank You

Excellent communicators and prompt service.

I had never filed a claim with any insurance company, and I didn't know what to expect. Your company made this entire process manageable and kept me informed of everything that was going to happen. Thank you.

Rytech was professional and fast to dry out our kitchen.

I called my insurance and within a day Rytech was at my home to start to remove the water damage to my walls and ceiling. They taped off the area with plaster so when the removal was being done it was contained to only the area they were working on. All my questions and concerns were answered and they did a great job of cleaning up and following up with any concerns I had.

Great service. Friendly people. They took care of my home and prevented another mess.

I have never dealt with a restoration company so I don’t know what the standards are. Rytech did a very good job and I was satisfied. If an issue came up, I called right away and it was resolved.