Everything was done in a timely manner and we really appreciate what they did.
They were very professional and did a good job.
They came out on a Friday and said they would be back on Saturday and failed to do that and we did not get a reasponse until Monday afternoon. That was unprofesssional. We were also told conflicting information about turning the machines off.
Representative was professional and “knew his stuff”! Explained everything and was always prompt re: appointments and courteous.
The technician that came out was professional, friendly, and they did a great job.
They have poor customer service and didn't do what they were asked to do.
They were really good and professional. I would recommend them.
The people were very nice and did a great job in the time they said they would.
They provided superior service and were timely.
They did a great job with the cleanup at my house and they were very professional.
Rytech services were prompt, efficient, and the technician was polite.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Rytech First Coast (Jacksonville, FL) as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys