They have addressed everything, even after we signed the project completion. They made sure we were happy, addressed our concerns, and was very responsive and helpful.
They did what they said they would do, with high quality and were timely getting to the job site and getting the job done. It was very refreshing in this kind of environment.
Royal Exteriors recently completed an outstanding renovation of our home! Their products and craftmanship were definitely "excellent". Carlos, our project manager, and his assistant, Ricky, were professional and very helpful. All of the subcontractors (siding, painting, brick, carpentry) deserve an A rating. We have already recommended Royal Exterior to several of our neighbors, and we will definitely use them again for future renovations. Great job, guys!
They are an excellent company and great to work with.
I very seldom give anyone an A, however, they get an A+.
Lead Source - I found out about Royal Exteriors through HomeAdvisor.
Areas Of Satisfaction - I am most satisfied with the quality of the work. They job the did was impeccable. I have neer seen people work like that.
Current Referrals - I have given some of their information to some of my friends already. With COVID they are having issues with new home projects but tey do have the information.
Recognized Excellence - I would recognize the company president. He was spot on with everything.
I was happy that they covered 100% of the entire exterior of our home and it was completed with no gaps. That is very commendable since it is hard to get contractors to actually finish the job that you pay them to do. They did fantastic!
Lead Source - I heard about your company online on Home Advisor. I saw a lot of good reviews and that's why I chose your company.
Areas Of Satisfaction - I was most satified with the quality of the siding.
Recognized Excellence - I would like to recognize Roy Torres, Si Young, and the guys that installed the siding. They were all exceptional.
Areas Of Satisfaction - I was most satisfied with the overall process.
They did an excellent job on siding. There only weak spot was the painting crew. They put stain on the deck while it was wet. Overall Royal Exteriors did a very good job.
Communication - If there was a 5, I would give them that. They were great.
Project Manager Professionalism - I would give her a 10!
Lead Source - I heard about Royal Exteriors through home advisor, and they were the first to respond to my post on home advisor. After I talked to them I knew I didn't want to talk to anyone else.
Areas For Improvement - I cant think of a single way they fell short of my expectations. Given the level of quality that they provide, they are the best vendor I have ever worked with on the contracting side. They are the best I have ever worked with and that is not an exaggeration.
Areas Of Satisfaction - I would say, if I really had to put my finger on it, I have to combine 2 things, their level of organization and their effective communication. Things happened when they said they would and if things happened out of their control (like the weather), they let me know ahead of time. They spoke to me about any alternatives that might exist. They were perfectly organized and communicated with me fantastically.
Additional Comments - They were gold star from the get go, everything they did was top notch quality and service!
Areas Of Satisfaction - I was most satisfied with how attentive they were. Anytime we had questions or concerns they were quick to respond. They were always very willing to work with us. They were very understanding.
Recognized Excellence - Shiricia and Roy were exceptional. Their whole team was extremely professional. We were really happy with everyone
Additional Comments - It had the potential to be really stressful and they made sure to make it as less stressful on us as they could. It was nice to not have to worry about it.
Clean - Each time they were on-site they did a great job of cleaning up after the day was complete.
Safe - Completely agree
Communication - Strong communication via phone, email and text.
Quality Of Workmanship - As with any big project there are details that are missed, however Royal was excellent about making everything right in the end.
Professional & Organized - All of the employees and subcontractors were excellent to deal with.
Areas Of Satisfaction - Overall very satisfied with the outcome.
Areas Of Satisfaction - Professional, knowledgeable and fair pricing.
Recognized Excellence - The owner I believe, lead contractor was great
Concern For Needs - we interviewed 4 companies and Roy was by far the most knowledgeable and made is feel ore understood than any others
Sales Solutions - Roy explained a variety of options and did everything he could to keep us within our budget while still providing excellent solutions
Communication - As the project got started, Cy could not be a better project manager than she is. Every morning she lets us know what's happening that day. Any issues are promptly brought to our attention. And one really big issue we had with our windows was resolved because she took the time to find us the best solution within our budget. The subs have a ton of respect for her design ideas as well.
Project Manager Professionalism - The absolute best!
Professional & Organized - more professional than any other contractor we interviewed. Including LOWES.
Clean & Safe - although we have been living in a construction site for a couple of weeks. Everyone cleaned up daily to make it safe and as clean as they could.
Quality: Workmanship/Materials/Crew - The siding team led by Carlos was absolutely amazing. They are all perfectionists and incredibly hard workers The bricklayers we used for the paving with Mario and his team are just as skilled.
Lead Source - Home Advisor and reviewed them on the James Hardie website.
Areas For Improvement - The entire Royal team have exceeded our expectations in every way
Areas Of Satisfaction - The price was very fair but the quality of the craftsmanship is way above and beyond. From the really big efforts like taking out bad wood to the very smallest detail, we could not be more pleased with the level of excellence they work within.
Current Referrals - we have already talked to neighbors and friends and have told a couple of realtor friends we know who are always looking for great references.
Recognized Excellence - Roy, Cy, Carlos, and Mario. They are all the very best at what they do.
Additional Comments - We did our homework and asked very tough questions before deciding on Royal. Its always a little nerve-wracking having perfect strangers working on your biggest investment. it didn't take much time at all before we started to feel extremely comfortable that we were in the right hands. a job extremely well done! They're also very nice and friendly people. That makes a difference too.
Areas Of Satisfaction - I am most satisfied with their communication and they were very responsive, I think that says a lot about them.
Additional Comments - Carlos was always willing to help.
Lead Source - A neighbor down the street was having their home done by Royal Exteriors, and as we watched their progress itwas evident that they were very competent and experienced.
Areas For Improvement - In no way.
Areas Of Satisfaction - The workmen are efficient, on time, very nice, respectful of our property, and very knowledgeable of theproducts with which they work.
Current Referrals - We wish that we did, because we would not hesitate to recommend Royal Exteriors!
Recognized Excellence - Everyone with whom we have had contact: Roy, Cy and the team of Rafael, Bruno, and Fred.
Quality: Workmanship/Materials/Crew - Rafael and his crew, Fred and Bruno, were excellent at their job installing the siding and trim. Kyle, the painter, did high-quality caulking and painting.
Areas Of Satisfaction - The experienced workers. Quality work.
Current Referrals - I already passed on info to a couple of neighbors
Recognized Excellence - All of the team involved at our property
Areas Of Satisfaction - The entire experience was wonderful
Royal Exteriors captured my vision and what I wanted to do. I asked for something low maintenance and they exceeded my expectations. I was looking for a change in the look of my house.
Areas Of Satisfaction - Royal Exteriors exceeded my expectations with their level of customer service. Ty and Roy, in the beginning, did a great job capturing my vision and brought it to life. We were only going to do half the project, but it was so great that we went ahead and did the rest.
Areas Of Satisfaction - The painters were very professional.
Additional Comments - The follow up was good, and I would use them again in the future.
Lead Source - I went on to the James Hardy website and completed some information online and then the compnay recommendation was then emailed to me.
Areas Of Satisfaction - I was most satisfied with the quality of the work, the timeliness in which they got the project done. It was done in two weeks as promised even with a rain delay. I also really liked their communication and the ideas and opinions shared on how to go about the project.
Lead Source - I heard about them through the James Hardie website.
Areas Of Satisfaction - I was most satisfied with their communication and their timeliness.
Royal Exteriors is very efficient well and managed.
Areas Of Satisfaction - Royal Exteriors met or exceeded my expectations in all areas.
Additional Comments - All of the staff has been pleasant and friendly. It has been a pleasure to work with them.
Lead Source - Referral from J. Hardie corporate.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Royal Exteriors as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys