Additional Comments

Additional Comments - They were very professional, accommodating, and fairly priced. We were very pleased with the work.

We had a great experience with customer relations and the quality of the product.

Communication

Communication - Their communication was amazing.

Additional Comments

Additional Comments - Our sales representative Boku Prince, was excellent and very helpful.

Their service is excellent and they provide a high quality product.

They were responsive, prices were good, and they stand behind their product.

Additional Comments

Additional Comments - They are responsive and easy to get hold of, and they stand behind their product.

The person I worked with, Peter, was extremely helpful. He knew everything about the windows. They are 20 years old, and I was impressed that he was able to get the correct ones without having to do my own research. The windows fit perfectly, and they look great. I would definitely use him again.

There were many issues with the installation and then the follow-up service to address the issues.

Additional Comments

Additional Comments - It was an easy and pleasurable experience. Dave, the salesman, was very accommodating.

Recognized Excellence

Recognized Excellence - Boku Prince - he is awesome!

Friends & Colleagues

Friends & Colleagues - Communication was very important to us. Boku was always available to answer all my questions.

Your Experience

Your Experience - The whole process was very smooth. They made it all so easy.

Recognized Excellence

Recognized Excellence - We worked very closely with Carl Moran to refine the window order and shop drawings. He was very knowledgeable and accessible to me and my staff. I recently learned from the contractor that he was at the job site when the windows were delivered and provided assistance there as well.

Referral

Referral - We are impressed by the Lepage windows and hope to use them again.

Great experience. Jason gave us great feedback on design and choices and went the extra mile to help us when we needed to get an extra window expedited to us.

Problem Resolution

Problem Resolution - Went the extra mile to help us.

In fact we are going forward with using this company for two additional projects.

Your Experience

Your Experience - How easy everyone made the process

Salesman Asset

Salesman Asset - Solid Communication and a Can Do Attitude

Friends & Colleagues

Friends & Colleagues - I would tell them we have been working with Rockman since 2016 and it has been a professional experience, they have competitive pricing, you can either get them on the phone right away or they get right back to you and they stand by their products.

From the very beginning of the selection process, Jason and Carl were extremely helpful in meeting with us and answering the many questions we had about the product. Also, although the ordering process was a little more involved then I was used to, they had the patience I needed from them to make sure we had the order specifications 100% accurate. Carl also was on the job when the windows were delivered to make sure everything went well. We are very happy with the quality of the product, and I am personally looking forward to working with Carl & Jason on future projects.

Referral

Referral - I will definitely consider Rockman for future projects.

Friends & Colleagues

Friends & Colleagues - Rockman should be your go to supplier for your door project. They are above the rest in this space. Quality, Value, Professionalism, and Courteous.

Your Experience

Your Experience - The ease of correspondence because the project took time and entails lots of details.

Very pleased with the quality of the product that I have specified on several jobs now. I did appreciate the installer/ supplier aspect of the business when Donnie was on staff. Having the actual installer also be familiar with the construction site and the product made measurement issues much more streamlined and reliable. The service end of any vendor we specify is at the top of the list of evaluations on awarding contracts.

Value

Value - Very pleased and have another project with 30 openings on which will use Rockman

Salesman Asset

Salesman Asset - He provides timely answers to my questions.

Friends & Colleagues

Friends & Colleagues - They provide a good product and they are reliable.

Your Experience

Your Experience - Everyone that I have worked with at Rockman has been nice.

Stringy agree

Everything about working with this company was perfect.

Areas Of Satisfaction

Areas Of Satisfaction - They are very reliable. They double-check everything to make sure everything is right.

Company Asset

Company Asset - The customer service is excellent. The product is great. The intentions are wonderful.

Sales Knowledge

Sales Knowledge - Absolutely!

Areas For Improvement

Areas For Improvement - There were not any areas where they fell short, they have been outstanding in all regards.

Additional Comments

Additional Comments - It was a pleasure to deal with everyone. They were likable people who were pleasant to be around. The salesman Carl Meran has a particularly great personality who was able to handle the situation in a professional manner. I really appreciated that aspect of his ability to deal with the situation. It was above and beyond on what a lot of people could have handled.

Areas Of Satisfaction

Areas Of Satisfaction - Constant communication without being pushy.

Areas Of Satisfaction

Areas Of Satisfaction - Customer service is exceptional

Company Asset

Company Asset - Communication and responsiveness

I specify product for my clients as well as my own projects from Rockman.

Communication

Communication - The sales team is knowledgeable and proactive to support our clientele requirements.

Expertise

Expertise - I appreciate the time and efforts their staff members contribute to ensure our specifications are complete and accurate for seamless delivery.

Areas Of Satisfaction

Areas Of Satisfaction - The Rockman family is our go to for products and recommended in our specification documents for contact for bidders purchasing.

Order Done Right

Order Done Right - We spend the time with sales associates in reviewing shop drawings and meeting on site to ensure products will be right the for fit when delivered to field for installation.

Additional Comments

Additional Comments - We appreciate that Rockman treats our company like family and has interest in supporting our success in maintaining seamless delivery of merchandise for seamless installations to maintain project schedules and budgetary requirements.

Recognized Excellence

Recognized Excellence - I would like to recognize Jason. He is fantastic. I would also like to recognize Scott. He is wonderful. They have been great to work with.

Additional Comments

Additional Comments - I've worked with them for many, many years, and there's a reason for that - they do a good job!